Support Board
Date/Time: Fri, 14 Mar 2025 18:00:34 +0000
Denali not streaming
View Count: 434
| [2022-06-30 15:31:35] |
| User673674 - Posts: 4 |
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Denali not streaming- not getting current data. I'm paid up and i think all connections are good? Please advise. Software version: 2403 64-bit | 2022-06-30 10:30:17.321 Primary Thread ID: 10452 | 2022-06-30 10:30:17.321 Usage end date: 2022-07-10 | 2022-06-30 10:30:17.321 Enabled for: Sierra Chart Historical Data Service. | 2022-06-30 10:30:17.321 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-30 10:30:17.321 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-30 10:30:17.321 Enabled for exchange2: CME (Trading Account Required) | 2022-06-30 10:30:17.321 Enabled for exchange2: CBOT (Trading Account Required) | 2022-06-30 10:30:17.321 Enabled for exchange2: COMEX (Trading Account Required) | 2022-06-30 10:30:17.321 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-06-30 10:30:17.321 Enabled for exchange2: fairx_exchange.data | 2022-06-30 10:30:17.321 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-30 10:30:17.321 Current selected Data/Trading service: Teton CME Order Routing | 2022-06-30 10:30:17.321 Custom symbol settings values: enabled | 2022-06-30 10:30:17.321 Chart Update Interval: 500 | 2022-06-30 10:30:17.321 Intraday Data Storage Time Unit: 0 | 2022-06-30 10:30:17.321 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-30 10:30:17.321 2022-06-30 15:30:17 Local computer time in UTC | 2022-06-30 10:30:17.321 2022-06-30 10:30:17 Local computer time in SC Time Zone | 2022-06-30 10:30:17.321 Program path: C:\SierraChart\ | 2022-06-30 10:30:17.321 Data Files path: C:\SierraChart\Data\ | 2022-06-30 10:30:17.321 OS Version Number: 10.0 | 2022-06-30 10:30:17.322 Locale Setting: C | 2022-06-30 10:30:17.322 DLLs: TriStar_FuseLines_v2_64.dll, TriStar_Multi_VBS_BckGrnd_v1_64.dll, TriStar_Renko_DojiBar_v1_64.dll, TriStar_Renko_Doji_SigSys_v1_64.dll, TriStar_Renko_SyncBar_v1_64.dll, TriStar_Renko_XPOC_v1_64.dll, TriStar_STRATbars_v2_64.dll, TriStar_STRATcombos_v4_64.dll, UserContributedStudies_64.dll | 2022-06-30 10:30:17.322 Allowed protected custom studies: | 2022-06-30 10:30:17.322 Crash reporter started: true | 2022-06-30 10:30:17.322 Teton CME Order Routing | Firm: Dorman | 2022-06-30 10:30:30.602 Teton CME Order Routing | Connecting to the server futurestrading1.sierracharts.com. Port 11090 | 2022-06-30 10:30:30.602 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-06-30 10:30:30.602 DTC Client socket (1) | c_EncryptionIOBuffers memory error. | 2022-06-30 10:30:30.602 DTC Client socket (1) | CloseSocket call. | 2022-06-30 10:30:30.603 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-06-30 10:30:30.603 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-06-30 10:30:30.603 DTC Client socket (0) | CloseSocket call. | 2022-06-30 10:30:30.632 Teton CME Order Routing | Disconnected. | 2022-06-30 10:30:30.632 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-06-30 10:30:30.632 Saved Chartbook: Chartbook2.Cht. Time: 0.0401 seconds. | 2022-06-30 10:30:41.384 |
| [2022-06-30 15:50:37] |
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First time we have seen someone get this error: DTC Client socket (1) | c_EncryptionIOBuffers memory error. | 2022-06-30 10:30:30.602 Could you restart Sierra Chart. And after that restart your computer if necessary. And also run Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-30 15:51:20
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| [2022-06-30 16:18:42] |
| User673674 - Posts: 4 |
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ok - I restarted my computer and then I'm getting live data, Thanks |
| [2022-06-30 18:18:54] |
| TriStar Trading - Posts: 148 |
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Is that something you might think is PC related?
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