Support Board
Date/Time: Sat, 30 Nov 2024 00:36:12 +0000
WEONG ENTRY PRICE FOR MY ORDERS
View Count: 842
| [2022-06-29 22:13:11] |
| User483839 - Posts: 15 |
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Hi I am having some issues with my dome where it is not showing the correct balance, it takes a very long time to reflect the true balance, also when i place a trade at a limit price it's filling my order at market price immediately when placing the order, so in short i am getting filled at levels i am not intended to get fill.
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| [2022-06-30 12:16:42] |
| User483839 - Posts: 15 |
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Hi I still haven't received any information regarding my request, i would be happy to have a phone session to have this rectified. My phone number is 416.833.7645, looking forward to hearing from someone soon.
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| [2022-06-30 13:39:16] |
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We will give you a call. Just give us about 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-30 13:48:24] |
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We tried calling and left a message. We did respond to another thread you posted about this. Also in order for us to help you, we really need you to update to the current version. We do not like providing support for an older version. So the first thing is for you to update and then contact us again. Instructions: Software Download: Fast Update And you will also need to use our Denali Data Feed on the newer versions: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-30 13:48:48
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| [2022-07-06 14:56:04] |
| User483839 - Posts: 15 |
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Please give me a call when you're free, sorry I was out of town for the past couple of days.
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| [2022-07-07 12:37:48] |
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We will call today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-12 22:31:59] |
| User483839 - Posts: 15 |
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I am having issues when I place orders it's taking me into the trades where i don't want to be and it's costing me money every time. can someone help me please.
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| [2022-07-13 12:37:02] |
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Always enable order confirmations and take the time to read the confirmation to make sure the order price, and side and order type are correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 12:04:47] |
| User483839 - Posts: 15 |
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All Of that I am doing but I will need someone to connect to my computer so i can demonstrate exactly what's happening.
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| [2022-07-19 09:49:44] |
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Last time we did a remote assistance session, what you were doing was so quick, it is not something that we could follow or understand. Make a video what you do and go slowly, then you do not have to wait for us. Attach that video here. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-27 00:09:34] |
| User483839 - Posts: 15 |
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I am having some issues when i place my orders, I am not getting filled at the desired price and it's a huge difference, i was wondering if someone can help.
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| [2022-12-27 01:43:48] |
| User483839 - Posts: 15 |
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Please see the link for a short video with regards to my trading issue. https://watch.screencastify.com/v/wvpS5mpQUjgUFij3FIGh |
| [2022-12-27 02:31:15] |
| Sierra_Chart Engineering - Posts: 17266 |
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First thing to check is to see if you are using the Trade and Current Quote Symbol: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) Let us know. You also really need to update to a current version of Sierra Chart. Instructions: Software Download: Fast Update However, we see you are using CQG. So you also need to activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-27 03:07:05] |
| User483839 - Posts: 15 |
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The Quote symbol is updated, I tried updating to the newer version of sierra chart but I wasn't getting any data so i had to revert to the older version, this issue has been from the inception so I believe it's some internal settings that needs adjustment.
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| [2022-12-27 03:34:19] |
| User483839 - Posts: 15 |
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Software is updated and data is activated as well. so now it's the order placement that we need to rectify.
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| [2022-12-27 20:24:52] |
| John - SC Support - Posts: 36350 |
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You are clicking in the Buy/Sell columns of the DOM. When you do that, it is not using the Order Type that you have set on the Trade Window, rather it is using the Order Types that you have setup in the Trade >> Chart DOM Settings >> Order Types window. Let us if you were Right-clicking on the Buy column above the last price in the DOM or Left-Clicking on the Buy column above the last price. Then let us know what Order Type that is set to in your Chart DOM Settings window.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-27 20:41:35] |
| User483839 - Posts: 15 |
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I tried all the order types that were there to ensure i am not selecting a wrong one but it's the same issue, if we can do the remote assistance that way you can see exactly what's happening, i am missing my entries and losing $$ because of this so basically i am chasing the market to get in which is not right.
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| [2022-12-27 20:54:05] |
| John - SC Support - Posts: 36350 |
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Please tell us how you are clicking in the Buy column - are you using the left or the right button on your pointing device? Also, what are the following two settings in Trade >> Chart DOM Settings set to: - Left Click on Buy Column Above Last: ? - Right Click on Buy Column Above Last: ? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-29 01:26:53] |
| User483839 - Posts: 15 |
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I got it rectified, much appreciated, I was using the wrong side of the mouse to click in order to position my trade early.
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