Support Board
Date/Time: Fri, 14 Mar 2025 19:09:25 +0000
unable to trade on sim account toda
View Count: 564
| [2022-06-29 18:27:23] |
| User427561 - Posts: 217 |
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today I'm not able to trade my sim account using he dome from the chart as usual. the message board said my account balance is low. i've added $200 to my account today, but still no success nor able to trade on sim account and amp brokerage. can you exlain and or help? thanks Date Time Of Last Edit: 2022-06-29 18:32:35
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| [2022-06-29 21:22:30] |
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Provide us the rejection message. Instructions: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-30 13:23:50] |
| User427561 - Posts: 217 |
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TradeActivity files query time: 0.407752 seconds. Entries: 0. Current queries: 1 | 2022-06-30 08:35:55.351 Today,above is what my trade service log reads the last line at bottom as instructed i am trading the sp emini :F.US.EPU22 on opeing my chart today i got an error note sayin:Teton CME error routing. Connection error:NO trade account assigned but the charts opened normally but sill IM not able to place orders from ny dome. how do I resolve that teton routing issue? |
| [2022-06-30 17:13:02] |
| User427561 - Posts: 217 |
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keep getting following mesage on startup: connectio error from serice:TtonCMErouting,connection error,notrading accontr unt assigned,\. the program seems to cnnect OK. what needs to be done about the message? |
| [2022-06-30 17:32:40] |
| User427561 - Posts: 217 |
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when the above error message appears my wifi disconnects and the program does no connect to internet. just for your additional info.thanks
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| [2022-06-30 17:45:28] |
| User427561 - Posts: 217 |
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can you possibly establish a remote assistance session to rresolve this issue?since IM not aBle to follow or trade the market without internet. my wify is connectected and is operating normally on all my other devices. my phone is (904) 272-3407 |
| [2022-06-30 18:51:05] |
| User427561 - Posts: 217 |
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My kreker: AMP Trading advisses they do not support Teton despite my trading with them for over a year now .Does Sierrra have such brokerage account supporting Denali and Teton. and if so I would be willing to switch. otherwise could yo please send me aa list of brokers who support these two systems Thank you andwould appreciate treating this matter expeditiously since IM not abble tp trade now.thanks again. PS; has annything happened to my account since yesterday? about the Teton issue that is? ps2:im interrested exclusively in the SP500issue September22 issue:ESU22-FUT CME[M] according to Sierra Date Time Of Last Edit: 2022-06-30 19:51:56
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| [2022-06-30 20:49:40] |
| John - SC Support - Posts: 38669 |
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As you state, you can not use the Teton Order Routing Service since your account is with AMP. Therefore, your Global Settings >> Data/Trade Service Settings >> Main Settings >> Currently Selected Setting should NOT be set to CME Teton Order Routing, rather it should be set to either CQG WebAPI or Rithmic Direct - DTC, depending on which service AMP has setup for your account. In order to use the Teton Order Routing Service, you would need to change brokers. Refer to the list of brokers that support the Teton Order Routing service at Step #2 at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-01 13:44:25] |
| User427561 - Posts: 217 |
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thank you. best advice since sarted reporting this problem exactly what i needed
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