Support Board
Date/Time: Mon, 17 Mar 2025 01:21:23 +0000
[Locked] - Trial Activation
View Count: 772
| [2022-06-29 05:12:33] |
| User976707 - Posts: 6 |
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Morning support, I'm attempting to activate a free trial but it is not working. I kept getting an error message 'failed to send SMS'. Then it did come through but the code won't work. Can you help? Cheers, |
| [2022-06-29 08:46:16] |
| Sierra_Chart Engineering - Posts: 18801 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-29 18:19:10] |
| ShoxaBoxa - Posts: 1 |
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Hi there! I have the same problem. Can u help me too?
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| [2022-06-29 21:21:33] |
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We have activated your Sierra Chart account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-04 05:51:12] |
| User185302 - Posts: 1 |
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Hi support, I'm trying to activate a free trial but it's not working. I entered the phone number with country code, but no sms comes. Can you help me? Thank you very much. |
| [2022-07-04 09:18:11] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-18 16:03:41] |
| User873012 - Posts: 3 |
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hello there, i tried to activate free trial via sms code but as i tried several times in different ways it did not send the code to my mobile could you help me please? |
| [2022-08-18 17:33:46] |
| John - SC Support - Posts: 38678 |
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User873012: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-21 10:16:24] |
| User552917 - Posts: 1 |
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Hi - Facing same issue, I entered my phone number in many format and I don't receive the activation code, would you please activate the trial for my account. Thanks.
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| [2022-08-21 10:47:46] |
| Sierra_Chart Engineering - Posts: 18801 |
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Your Sierra Chart account has now been activated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-30 11:50:10] |
| User19099 - Posts: 1 |
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Hi, I have a similar problem - my free trial is not activating. I receive the sms code but when I try to activate it I get the message '{"ERROR":"Number Not Verified."}'. Could you activate it for me please. Thanks |
| [2022-08-30 17:58:44] |
| John - SC Support - Posts: 38678 |
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User19099: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-01 07:57:06] |
| User558925 - Posts: 4 |
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Hello there I don't receive any messages. Could you activate it for me please. Thanks |
| [2022-09-01 08:31:00] |
| Sierra_Chart Engineering - Posts: 18801 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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