Support Board
Date/Time: Fri, 14 Mar 2025 17:55:23 +0000
cut cqg acces for $26
View Count: 654
| [2022-06-28 21:29:00] |
| User918304 - Posts: 16 |
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hello Listen I'm a small trader, I have $180 in my trading account, and you cut off my ability to use sierra chart with cqg, unless I subscribe to another pack, but I can't currently, if you don't fix this problem for me, I'll have to find another platform that's cheaper or even free. cheers |
| [2022-06-28 22:00:46] |
| User918304 - Posts: 16 |
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if you don't connect me to cqg for $26 as before, I ask you to reimburse me for my last subscription and the balance I had left. thank you |
| [2022-06-29 04:23:03] |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-29 16:15:53] |
| User918304 - Posts: 16 |
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ok thank you very much for your free offer. good afternoon. greetings |
| [2022-06-29 21:51:29] |
| User918304 - Posts: 16 |
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hello you let me know that you offer me the 12 pack but I don't know how to set it up, when I try to install it the system asks me to pay. can you help me . thank you |
| [2022-06-30 04:57:46] |
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You did not have to change your Service Package to 12. We already did that for you in the background through the package evaluation feature. We are setting your package back to 3. We have now set your Service Package to 3. Just stay on that package and continue to pay for that package and you will be fine. There is nothing else you need to do at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-30 04:57:52
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| [2022-06-30 15:09:05] |
| User918304 - Posts: 16 |
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hello You told me that my connection problem is solved but I still can't open the graphs. What should be done? thank you cheers. |
| [2022-06-30 16:10:35] |
| User918304 - Posts: 16 |
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for example how to open micro russel graph with live data? thank you |
| [2022-06-30 17:27:55] |
| Graham - Posts: 44 |
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File Find Symbol Getting Started, Opening Charts and Basic Trading |
 Screenshot 2022-06-30 182647.png / V - Attached On 2022-06-30 17:27:01 UTC - Size: 44.38 KB - 110 views Attachment Deleted. |
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