Support Board
Date/Time: Fri, 14 Mar 2025 19:04:15 +0000
Trade DOM Depth and Volume not showing
View Count: 484
| [2022-06-28 11:44:31] |
| Thaddeus Fulmer - Posts: 71 |
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After spending hours watching videos and reading the documentation on this site, I still can't figure out how to see depth quantities in the BUY/Sell Columns. Do I need Package 12 to see more than 1 price?
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| [2022-06-28 14:14:04] |
| John - SC Support - Posts: 38669 |
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The first thing is that you need to be subscribed to an exchange that includes the Market Depth. Right now, you have the following exchange active: - Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts This option does not include Market Depth data. You would need an exchange that specifically states "with Market Depth" in order to be able to get the Market Depth in your DOM. If you need Market Depth for at least 3 of the 4 CME Group exchanges, then the best option is to deactivate your current exchange and then activate the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts But if you only need market depth data for 1 or 2 of the CME Group exchanges, then you would save money by keeping the current exchange (to get data for the entire group) and then only activating the particular exchange with Market Depth that you need, such as the CME with Market Depth for nonprofessional Trading accounts. Just keep in mind that given the proximity to the next month, you will probably want to wait until July 1, 2022 to activate any new exchanges, as if you activate them today, you will pay the full amount for the remainder of the month of June (3 days) and then pay again for the month of July on July 1. If you are going to deactivate your currently active exchange, then you will want to do that immediately, as you will continue to get data from that exchange through the end of the month (you are really just setting it to not renew). The page to change your exchange options is the following: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-28 15:53:57] |
| Thaddeus Fulmer - Posts: 71 |
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Thank you, Do you not support Eurex?
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| [2022-06-28 16:17:35] |
| John - SC Support - Posts: 38669 |
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Yes, we also have support for EUREX data. You would need to go through the Setup Instructions at the following link to get the EUREX data: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-28 20:15:57] |
| Thaddeus Fulmer - Posts: 71 |
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Hello, Thanks for the help. One last question...I hope. I Deactivated my current exchange. I will activate the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" on July 1st so as to not get charged for the remainder of this month. Should I activate the Eurex feed on the same day? If I activate today then will it recharge my account on July 1st? Is that correct?
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| [2022-06-29 13:59:48] |
| John - SC Support - Posts: 38669 |
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You have your information correct. You will want to wait until July 1st to activate the new exchanges.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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