Support Board
Date/Time: Tue, 26 Nov 2024 11:28:41 +0000
Rithmic Intraday Download/Backfill Fail
View Count: 1360
| [2014-05-05 14:18:44] |
| Futures Operator - Posts: 239 |
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v1132, Pkg 3, switched from TT to Rithmic with DDT. Followed Rithmic setup instructions, did global symbol reset, applied symbol settings to charts, used Find symbol to select Rithmic symbol in all charts. Upon SC loading/connection to datafeed, 10 minutes of historical intraday is missing, and Download Failed error shows on all charts. Upon leaving feed connected, missing data never fills in until manually selecting delete/download data. Some errors from log: Rithmic Trading - Starting real-time market data updates for: GCM4-COMEX | 2014-05-05 10:05:56 The selected data service does not provide the requested type of historical chart data. | 2014-05-05 10:05:56 Real-time Intraday chart data file updates started for GCM4-COMEX | 2014-05-05 10:05:56 Rithmic Trading - Starting real-time market data updates for: CLM4-NYMEX | 2014-05-05 10:05:56 The selected data service does not provide the requested type of historical chart data. | 2014-05-05 10:05:56 Real-time Intraday chart data file updates started for CLM4-NYMEX | 2014-05-05 10:05:56 Rithmic Trading - Starting real-time market data updates for: GC-201406-CME | 2014-05-05 10:05:56 Rithmic DTC - Requesting historical Minute data. | 2014-05-05 10:05:56 Rithmic DTC - Server Alert: The subscription to this instrument has been aborted. Dependent network services and/or data were not available. | 2014-05-05 10:05:56 Symbol Error - GC-201406-CME is unknown, unavailable, or improperly formatted. | 2014-05-05 10:05:56 Rithmic DTC - Server Alert: Market Data Connection - Heartbeat has been quiet for 55.751 seconds. | 2014-05-05 10:09:13 |
| [2014-05-05 15:35:01] |
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Restart Sierra Chart and open only one Intraday chart and only one chart. And no others. After that, if there still is a problem with that one particular chart, post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile GC-201406-CME is not a valid Rithmic symbol. Rithmic DTC - Server Alert: Market Data Connection - Heartbeat has been quiet for 55.751 seconds. | 2014-05-05 10:09:13 http://www.sierrachart.com/index.php?l=doc/helpdetails1.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-05 15:35:27
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| [2014-05-05 19:43:06] |
| Futures Operator - Posts: 239 |
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Not sure what the issue was, and it persisted even with one chart. But somewhere in the process of removing all charts/books, intraday data, file update list, etc, and re-adding everything back, somehow it was fixed.
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| [2014-05-05 21:17:00] |
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This was only coincidental and you did not need to do this. We now know why this happens: The selected data service does not provide the requested type of historical chart data. It will be resolved in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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