Support Board
Date/Time: Fri, 14 Mar 2025 18:00:32 +0000
trouble with allocation differents account of same id under rithmic
View Count: 469
| [2022-06-27 18:20:46] |
| laurence gantier - Posts: 5 |
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Hi, I would like to manage several account but despite I followed all instructions I can't... I have one id rithmic (LL021082 and 3 accounts id linked -002,-003,-004).this afternoon I decided to have the account 003 to be copied by twice qty to account -002 and copied 1qty for account -004. I had selected the correct account 003 in the detached window but the action was taken into account only in one account number-002???? nothing in -003 or -004? thes two accounts are new may be it's not yet registred but I found them in the list or may be I didn't understand how to add them the twice button? May be I didn't understand instructions but I'm lost...one point also I can't see if it's taken into account, I mean i schedule account 003 to be copied twice to account 002 then ok then I must again select account 003 to copy to 004 wityh qty 1 and ok. no window to see all the dispatch and quantity orders selected to be copied? or I must be on the account requested 003 to made the allocation and the fact that I'm on a simdetached windows cause trouble? one last points but I think this is a windows 10 issue, some times I have no sound despite the alert manager tell me so...I clear the queue sound often but it doesn't work on a regular basis...any idea? thanks in advance for your help! I'm in a panic mode to manage the accounts... kind regards sorry for my basic english... Laurence |
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| [2022-06-29 11:24:54] |
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For the most up-to-date support for the Order Allocation to Accounts functionality documented here: Order Allocation to Trade Accounts You need to be running the latest version. Update: Software Download: Fast Update Not sure if that is related to your issue. However, we do need you to update first. And then you also want to check the Trade Activity Log for any order rejections or issues: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-29 11:31:58
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| [2022-06-29 11:39:24] |
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no window to see all the dispatch and quantity orders selected to be copied?
You need to enable order confirmations:Basic Trading and the Trade Window: Main/C >> Menu >> Order Confirmations (chart specific) You will want to set the selected trade account to account 003: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Regarding alerts, refer to: General Settings Window: Troubleshooting for Alert Sounds That Do Not Play And be sure to refer to our prior post above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-29 11:39:40
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