Support Board
Date/Time: Tue, 26 Nov 2024 11:51:06 +0000
No real-time data coming through
View Count: 1056
| [2014-05-05 12:34:56] |
| User50927 - Posts: 91 |
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Hi guys, I already sent you a copy of my message log. I receive data from the live CQG server but my tick charts for the e-mini are not updating in real-time this morning. My SC software is up to date so that can't be the problem. Thank you in advance. |
| [2014-05-05 16:37:30] |
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We apologize for the delay with getting to this. The problem is you have not specified the Username and Password in the Market Data Connection Details: CQG Trading: Not connecting to market data server because there is no Username set. | 2014-05-05 08:00:13 Follow through the set up instructions here: http://www.sierrachart.com/index.php?l=doc/CQGTrading.php#SetupInstructions Be sure to follow step 9. You also need to change the symbols of all of the charts and Trade DOM windows to use the new CQG symbols. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html#ChangingChartSymbol Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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