Support Board
Date/Time: Fri, 14 Mar 2025 17:58:03 +0000
Teton Routing Going to SIM
View Count: 568
| [2022-06-24 18:31:05] |
| User83524 - Posts: 33 |
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I have just started an Edge Clear account using the Denali/Teton Routing. Everything is working fine except when I place a trade live it automatically goes to SIM even though I have turned off SIM. SIM trading works fine by itself. My account number shows correctly in the trade window and the targets/stops show on the chart but it still goes to SIM with the resulting trade showing up on the trade report as SIM. I had previously used the same SC program with IB and it worked fine a few days ago. Thanks! (Ver. 2400)
Date Time Of Last Edit: 2022-06-24 20:12:48
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| [2022-06-24 20:30:29] |
| John - SC Support - Posts: 38669 |
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You have not setup your system to connect to your Teton Order Routing Service. Go through the following Setup Instructions starting at step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-25 23:36:30] |
| User83524 - Posts: 33 |
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Thanks for the reply. I thought I had everything setup properly for Denali and the Teton Routing but something seems to be missing since everything works perfectly except for the live trade execution. I'm thinking that the clearing firm has not finalized my account since everything on Edge Clear seems fine. This is from my message log and seems to indicate my trade is being denied. Could you please let me know what you think? Socket (6) | Socket gracefully closed by remote side. | 2022-06-24 13:37:06.577 Socket (6) | Closed. | 2022-06-24 13:37:06.577 Thanks! |
| [2022-06-27 14:17:37] |
| John - SC Support - Posts: 38669 |
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What you have shown from you Message Log is a normal message that you can ignore. What we would need would be the information from your Trade >> Trade Service Log after you have tried to place a trade and then had it fail. You can copy and paste the information in that log to this thread for us to look at. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-27 14:45:09] |
| User83524 - Posts: 33 |
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Problem was resolved this morning when the clearing firm (Dorman) re-initiated everything from their end. Live trades are now being executed properly. Thanks!
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