Support Board
Date/Time: Sat, 15 Mar 2025 16:03:01 +0000
Switch from service Package 5 to 11
View Count: 539
| [2022-06-23 08:58:00] |
| User114242 - Posts: 5 |
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Good morning, today I bought the service package 5, but receiving the data from CQG. Now I read that I had to buy the service package 11. Is it possible to make a switch? My broker is AMP and I remain with 2391 SC version. Best regards |
| [2022-06-23 12:11:38] |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-24 16:27:32] |
| User114242 - Posts: 5 |
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Hello, I have received an @, where I have to pay for next month. My expiration is 2022-07-24. But I was understand that the expiration will be in 2022-08-24. That's what write me last month: "This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days." Please confirm me if I've to pay this month. Best Regards |
| [2022-07-24 17:57:56] |
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You still do have to pay for Service Package 5 but you will have access to Service Package 12 during the time you have paid Service Package 5 access. We have extended your account for free until the end of this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-24 17:58:24
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