Support Board
Date/Time: Wed, 19 Mar 2025 03:24:39 +0000
can't get any data, delayed or real time
View Count: 443
| [2022-06-20 15:33:55] |
| MMX - Posts: 119 |
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I have Service Package 10, trading service is CTS, and I'm using SC version 2364. Everything was fine Friday with CTS T4 enabled, now I can't get data, whether I'm connected to CTS or to SC Services-All Services, can't get any data at all. I've certainly seen all of the CQG posts on today's support board, so is something similar happening with CTS?
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| [2022-06-20 15:38:25] |
| John - SC Support - Posts: 38782 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-20 16:07:04] |
| MMX - Posts: 119 |
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Here's a symbol, ZSN22-CBOT (none of my other symbols are working either). Software version: 2364 64-bit | 2022-06-20 11:03:45.076 Primary Thread ID: 12344 | 2022-06-20 11:03:45.076 Usage end date: 2022-09-10 | 2022-06-20 11:03:45.076 Enabled for: Sierra Chart Historical Data Service. | 2022-06-20 11:03:45.076 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-20 11:03:45.076 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-20 11:03:45.076 Enabled for exchange2: CME | 2022-06-20 11:03:45.076 Enabled for exchange2: CBOT (Trading Account Required) | 2022-06-20 11:03:45.076 Enabled for exchange2: COMEX (Trading Account Required) | 2022-06-20 11:03:45.076 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-06-20 11:03:45.076 Enabled for exchange2: fairx_exchange.data | 2022-06-20 11:03:45.076 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-20 11:03:45.076 Current selected Data/Trading service: SC Data - All Services | 2022-06-20 11:03:45.076 Custom symbol settings values: disabled | 2022-06-20 11:03:45.076 Chart Update Interval: 50 | 2022-06-20 11:03:45.076 Intraday Data Storage Time Unit: 0 | 2022-06-20 11:03:45.076 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-20 11:03:45.076 2022-06-20 16:03:45 Local computer time in UTC | 2022-06-20 11:03:45.076 2022-06-20 11:03:45 Local computer time in SC Time Zone | 2022-06-20 11:03:45.076 2022-06-20 13:29:52 Server time in UTC | 2022-06-20 11:03:45.076 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-06-20 11:03:45.076 Program path: C:\SierraChart\ | 2022-06-20 11:03:45.076 Data Files path: C:\SierraChart\Data\ | 2022-06-20 11:03:45.076 OS Version Number: 10.0 | 2022-06-20 11:03:45.076 Locale Setting: C | 2022-06-20 11:03:45.076 DLLs: IOAMT.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-20 11:03:45.077 Allowed protected custom studies: | 2022-06-20 11:03:45.077 |
| [2022-06-20 17:15:15] |
| John - SC Support - Posts: 38782 |
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We need more information, in particular we need a chart to be opened with the symbol that you are having an issue with. As of this moment, the CME Group is closed for trading for the US Juneteenth holiday, so you will not get any data until the market opens again tonight at 17:00 Central US Time. If you still have an issue after that time, then please follow these instructions to get us your Message Log (note that you need to open a Chartbook with a chart in it): Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-20 17:46:01] |
| MMX - Posts: 119 |
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My bad, I didn't know it was Juneteenth, and I have a hunch that everything is going to be just fine when the markets open up. Thanks.
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