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Date/Time: Fri, 14 Mar 2025 04:13:23 +0000



No access to the CQG account Today

View Count: 398

[2022-06-20 12:26:25]
User669443 - Posts: 12
Hello All,

Trying to log in and getting Error Msg that My CQG WebAPI logon unsuccessful. Username or password is incorrect. I have not made any changes to my password.

Please advise to what the issue is and what need to be done to correct it.

Regards,
George
[2022-06-20 13:03:31]
Sierra Chart Engineering - Posts: 104368
Regarding this, refer to 5 here:
CQG Trading Platform Service: Common Error Messages

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To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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