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Date/Time: Fri, 14 Mar 2025 09:34:31 +0000

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[2022-06-17 16:47:52] #1 [Go To First Post]
User679935 - Posts: 3
I switched over to a new computer and now cannot see my live account. With Sim Trade mode unchecked I still cannot execute a trade Reading Internal Order ID file. \| 2022-06-17 07:57:21.251 Reading Trade Orders file. \| 2022-06-17 07:57:21.273 Reading Trade Positions file. \| 2022-06-17 07:57:21.273 Reading Trade Account Data files. \| 2022-06-17 07:57:21.273 Software version: 2391 64-bit \| 2022-06-17 07:57:21.289 Primary Thread ID: 956 \| 2022-06-17 07:57:21.289 Usage end date: 2022-09-07 \| 2022-06-17 07:57:21.289 Enabled for: Sierra Chart Historical Data Service. \| 2022-06-17 07:57:21.289 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-06-17 07:57:21.289 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-06-17 07:57:21.289 Enabled for exchange2: CME (Trading Account Required) \| 2022-06-17 07:57:21.289 Enabled for exchange2: CBOT (Trading Account Required) \| 2022-06-17 07:57:21.289 Enabled for exchange2: COMEX (Trading Account Required) \| 2022-06-17 07:57:21.289 Enabled for exchange2: NYMEX (Trading Account Required) \| 2022-06-17 07:57:21.289 Enabled for exchange2: fairx_exchange.data \| 2022-06-17 07:57:21.289 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-06-17 07:57:21.289 Current selected Data/Trading service: CQG WebAPI \| 2022-06-17 07:57:21.289 Custom symbol settings values: enabled \| 2022-06-17 07:57:21.289 Chart Update Interval: 500 \| 2022-06-17 07:57:21.289 Intraday Data Storage Time Unit: 1 \| 2022-06-17 07:57:21.289 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2022-06-17 07:57:21.289 2022-06-17 13:57:21 Local computer time in UTC \| 2022-06-17 07:57:21.289 2022-06-17 07:57:21 Local computer time in SC Time Zone \| 2022-06-17 07:57:21.289 2022-06-17 13:57:19 Server time in UTC \| 2022-06-17 07:57:21.289 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2022-06-17 07:57:21.289 Program path: C:\SierraChart\ \| 2022-06-17 07:57:21.289 Data Files path: C:\SierraChart\Data\ \| 2022-06-17 07:57:21.289 OS Version Number: 10.0 \| 2022-06-17 07:57:21.289 Locale Setting: C \| 2022-06-17 07:57:21.289 DLLs: MAutoFloorCeiling_64.dll, MBidAskOscillator_64.dll, MBoxChart_64.dll, MBoxHistogram_64.dll, MBoxWaveXE_64.dll, MCumulativeDelta_64.dll, MGannSwing_64.dll, MPace_64.dll, MWaveChart_64.dll, MWaveHistogram_64.dll, UserContributedStudies_64.dll \| 2022-06-17 07:57:21.289 Allowed protected custom studies: \| 2022-06-17 07:57:21.289 Crash reporter started: true \| 2022-06-17 07:57:21.289 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2022-06-17 07:57:21.298 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2022-06-17 07:57:21.328 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2022-06-17 07:57:21.519 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2022-06-17 07:57:21.519 Received 5 login tokens. \| 2022-06-17 07:57:21.928 Symbol settings MD5 received. Request ID: 1. \| 2022-06-17 07:57:23.370 Symbol settings are up-to-date for cqg. \| 2022-06-17 07:57:23.370 Files to Open on Startup \| Opening file: ExampleChartbook.cht \| 2022-06-17 07:57:26.188 Loading DLL: C:\SierraChart\Data\MBoxChart.dll (MBoxChart_64.dll). Handle: 68800000 \| 2022-06-17 07:57:26.197 Loading DLL: C:\SierraChart\Data\MBoxHistogram.dll (MBoxHistogram_64.dll). Handle: 65040000 \| 2022-06-17 07:57:26.198 Loading DLL: C:\SierraChart\Data\MGannSwing.dll (MGannSwing_64.dll). Handle: 65380000 \| 2022-06-17 07:57:26.199 Loading DLL: C:\SierraChart\Data\MCumulativeDelta.dll (MCumulativeDelta_64.dll). Handle: 6d6c0000 \| 2022-06-17 07:57:26.200 Loading DLL: C:\SierraChart\Data\MBoxWaveXE.dll (MBoxWaveXE_64.dll). Handle: 6fbc0000 \| 2022-06-17 07:57:26.202 F.US.MESU22 [C] Flex Renko 10-1-1 #13 \| Reloading chart. \| 2022-06-17 07:57:26.241 F.US.M2KU22 Flex Renko 10-1-1 #2 \| Reloading chart. \| 2022-06-17 07:57:26.285 F.US.MNQU22 Flex Renko 10-1-1 #3 \| Reloading chart. \| 2022-06-17 07:57:26.324 F.US.MYMU22 Flex Renko 10-1-1 #4 \| Reloading chart. \| 2022-06-17 07:57:26.363 F.US.MCLEQ22 Flex Renko 10-1-1 #1 \| Reloading chart. \| 2022-06-17 07:57:26.420 Mapping F.US.MESU22 to MESU22. Service code: cme \| 2022-06-17 07:57:26.453 Using symbol data fast lookup vector \| 2022-06-17 07:57:26.453 Mapping F.US.M2KU22 to M2KU22. Service code: cme \| 2022-06-17 07:57:26.453 Mapping F.US.MYMU22 to MYMU22. Service code: cbot \| 2022-06-17 07:57:26.453 Mapping F.US.MNQU22 to MNQU22. Service code: cme \| 2022-06-17 07:57:26.453 Mapping F.US.Z30YQ22 to 30YQ22. Service code: cbot \| 2022-06-17 07:57:26.453 Mapping F.US.MCLEQ22 to MCLQ22. Service code: nymex \| 2022-06-17 07:57:26.453 F.US.M2KU22 Flex Renko 10-1-1 #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-17 07:57:26.482 F.US.MYMU22 Flex Renko 10-1-1 #4 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-17 07:57:27.953 F.US.MCLEQ22 Flex Renko 10-1-1 #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-17 07:57:28.000 F.US.MESU22 [C] Flex Renko 10-1-1 #13 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-17 07:57:28.031 F.US.MNQU22 Flex Renko 10-1-1 #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-17 07:57:28.064 Starting DelayedDownloadMonitoringTimer \| 2022-06-17 07:57:28.606 Starting HDTimeoutTimer \| 2022-06-17 07:57:28.606 Added historical Intraday data request for F.US.MESU22 to the queue. \| 2022-06-17 07:57:28.606 Intraday data recording state for symbol F.US.MESU22 is set to download 'Pending'. \| 2022-06-17 07:57:28.606 Triggering next historical data download in queue. \| 2022-06-17 07:57:28.606 HD Request # 1 \| Downloading Intraday chart data for F.US.MESU22 to the file F.US.MESU22.scid. Service: cme \| 2022-06-17 07:57:28.622 HD Request # 1 \| Download start date-time: 2022-06-17 07:57:08.000000. File last date-time: 2022-06-17 07:57:08.000000 \| 2022-06-17 07:57:28.622 HD Request # 1 \| Using server: ds23.sierracharts.com port 10149 \| 2022-06-17 07:57:28.623 Socket (1) \| Creating socket. \| 2022-06-17 07:57:28.624 Socket (1) \| New receive buffer size: 5242880 \| 2022-06-17 07:57:28.624 Socket (1) \| Connecting to IP: 216.1.90.130. \| 2022-06-17 07:57:28.624 Added historical Intraday data request for F.US.M2KU22 to the queue. \| 2022-06-17 07:57:28.631 Intraday data recording state for symbol F.US.M2KU22 is set to download 'Pending'. \| 2022-06-17 07:57:28.631 Triggering next historical data download in queue. \| 2022-06-17 07:57:28.631 Added historical Intraday data request for F.US.MNQU22 to the queue. \| 2022-06-17 07:57:28.648 Intraday data recording state for symbol F.US.MNQU22 is set to download 'Pending'. \| 2022-06-17 07:57:28.648 Triggering next historical data download in queue. \| 2022-06-17 07:57:28.648 Added historical Intraday data request for F.US.MYMU22 to the queue. \| 2022-06-17 07:57:28.718 Intraday data recording state for symbol F.US.MYMU22 is set to download 'Pending'. \| 2022-06-17 07:57:28.718 Triggering next historical data download in queue. \| 2022-06-17 07:57:28.718 Added historical Intraday data request for F.US.MCLEQ22 to the queue. \| 2022-06-17 07:57:28.740 Intraday data recording state for symbol F.US.MCLEQ22 is set to download 'Pending'. \| 2022-06-17 07:57:28.740 Triggering next historical data download in queue. \| 2022-06-17 07:57:28.740 CQG WebAPI \| Connecting to server api.cqg.com \| 2022-06-17 07:57:28.755 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2022-06-17 07:57:28.755 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2022-06-17 07:57:28.817 HD Request # 1 \| Sending historical data logon request message. \| 2022-06-17 07:57:28.817 CQG WebSocket socket (2) \| Creating socket. Using TLS 1.2. \| 2022-06-17 07:57:28.846 CQG WebSocket socket (2) \| New receive buffer size: 5242880 \| 2022-06-17 07:57:28.846 CQG WebSocket socket (2) \| Connecting to IP: 208.48.16.35. \| 2022-06-17 07:57:28.846 CQG WebSocket \| Opening WebSocket. \| 2022-06-17 07:57:28.921 CQG WebSocket \| Sending WebSocket handshake. \| 2022-06-17 07:57:28.921 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2022-06-17 07:57:29.158 CQG WebSocket \| Server header \| Connection: upgrade \| 2022-06-17 07:57:29.158 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: POglDXcp5jAjDx/z3Jd4jbrctso= \| 2022-06-17 07:57:29.158 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2022-06-17 07:57:29.158 CQG WebSocket \| Server header \| Upgrade: websocket \| 2022-06-17 07:57:29.158 CQG WebSocket \| Server header \| \| 2022-06-17 07:57:29.158 CQG WebSocket \| Web socket state is now open. \| 2022-06-17 07:57:29.158 CQG WebAPI \| WebSocket connected. \| 2022-06-17 07:57:29.158 CQG WebAPI \| Sending market data logon message. \| 2022-06-17 07:57:29.158 HD Request # 1 \| Requesting Intraday data. Start date-time: 2022-06-17 07:57:08. Record interval: 1. Symbol: MESU22 \| 2022-06-17 07:57:29.364 CQG WebAPI \| Base Time: 2022-06-04T20:42:08. 2022-06-04 20:42:08 \| 2022-06-17 07:57:29.397 CQG WebAPI \| Logon successful. Session Token = 7nHs3GgbXiBEtfn57Aat1p1AsbZMuUJjzGgu9TsBx0AfJjEavrtsv5gDi5cIl5M7PVhwcmCxSSZ \| 2022-06-17 07:57:29.397 CQG WebAPI \| Connected to server complete. \| 2022-06-17 07:57:29.397 Triggering next historical data download in queue. \| 2022-06-17 07:57:29.397 Triggering next historical data download in queue. \| 2022-06-17 07:57:29.397 Triggering next historical data download in queue. \| 2022-06-17 07:57:29.397 Triggering next historical data download in queue. \| 2022-06-17 07:57:29.397 Updated verified funded futures trading account ending date to: 2022-07-17 13:57:29 \| 2022-06-17 07:57:29.399 HD Request # 1 \| Decompressing data. \| 2022-06-17 07:57:29.445 HD Request # 1 \| Receiving Intraday data for F.US.MESU22 starting at 2022-06-17 07:57:08.012000 \| 2022-06-17 07:57:29.447 Socket (1) \| CloseSocket call. \| 2022-06-17 07:57:29.447 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2022-06-17 07:57:29.447 CQG WebAPI \| Sending Trade Accounts request message. \| 2022-06-17 07:57:29.497 No download requests in the queue to start downloads for. \| 2022-06-17 07:57:29.497 No download requests in the queue to start downloads for. \| 2022-06-17 07:57:29.497 No download requests in the queue to start downloads for. \| 2022-06-17 07:57:29.497 Historical data download thread signaled to stop. \| 2022-06-17 07:57:29.498 HD Request # 1 \| Timestamp of first Intraday data file record written: 2022-06-17 07:57:08.012000. \| 2022-06-17 07:57:29.498 HD Request # 1 \| Received 21 Intraday data records from 2022-06-17 07:57:08.012000 to 2022-06-17 07:57:28.011000 (20.0 seconds) and wrote 21 records for F.US.MESU22 \| 2022-06-17 07:57:29.498 HD Request # 1 \| Add time&sales data \| Remembered last file record date-time: 2022-06-17 13:57:28.011000 \| 2022-06-17 07:57:29.501 HD Request # 1 \| Completion time: 1s. \| 2022-06-17 07:57:29.501 HD Request # 1 \| Intraday data download complete for F.US.MESU22. Unique request ID: 1 \| 2022-06-17 07:57:29.501 Removing historical data download ID 1. \| 2022-06-17 07:57:29.501 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2022-06-17 07:57:29.501 Triggering next historical data download in queue. \| 2022-06-17 07:57:29.501 Initiating new historical data download for F.US.MESU22 to get the latest data since the download was started while not connected to primary service. \| 2022-06-17 07:57:29.501 Added historical Intraday data request for F.US.MESU22 to the queue. \| 2022-06-17 07:57:29.501 Mapping F.US.MESU22 to MESU22. Service code: cme \| 2022-06-17 07:57:29.501 Using symbol data fast lookup vector \| 2022-06-17 07:57:29.501 HD Request # 2 \| Downloading Intraday chart data for F.US.MESU22 to the file F.US.MESU22.scid. Service: cme \| 2022-06-17 07:57:29.501 HD Request # 2 \| Download start date-time: 2022-06-17 07:57:28.000000. File last date-time: 2022-06-17 07:57:28.011000 \| 2022-06-17 07:57:29.501 HD Request # 2 \| Using server: ds21.sierracharts.com port 10150 \| 2022-06-17 07:57:29.501 Socket (3) \| Creating socket. \| 2022-06-17 07:57:29.501 Socket (3) \| New receive buffer size: 5242880 \| 2022-06-17 07:57:29.501 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2022-06-17 07:57:29.501 Mapping F.US.MYMU22 to MYMU22. Service code: cbot \| 2022-06-17 07:57:29.508 SC Data - All Services \| Starting real-time market data updates for: F.US.MYMU22 (MYMU22). ID: 2 Service code: cbot \| 2022-06-17 07:57:29.508 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 10048 \| 2022-06-17 07:57:29.508 CQG WebAPI \| Sending symbol resolution request for F.US.MYMU22. ID: 288554 \| 2022-06-17 07:57:29.508 SC Data - All Services \| Requesting security definition data for: F.US.MYMU22 (MYMU22). ID: 2 \| 2022-06-17 07:57:29.508 DTC Client socket (4) \| Creating socket. \| 2022-06-17 07:57:29.509 DTC Client socket (4) \| New receive buffer size: 5242880 \| 2022-06-17 07:57:29.509 DTC Client socket (4) \| Connecting to IP: 216.1.90.129. \| 2022-06-17 07:57:29.509 Socket (1) \| Socket gracefully closed by remote side. \| 2022-06-17 07:57:29.517 Socket (1) \| Closed. \| 2022-06-17 07:57:29.517 Mapping F.US.MCLEQ22 to MCLQ22. Service code: nymex \| 2022-06-17 07:57:29.529 SC Data - All Services \| Starting real-time market data updates for: F.US.MCLEQ22 (MCLQ22). ID: 3 Service code: nymex \| 2022-06-17 07:57:29.529 CQG WebAPI \| Sending symbol resolution request for F.US.MCLEQ22. ID: 288555 \| 2022-06-17 07:57:29.529 SC Data - All Services \| Requesting security definition data for: F.US.MCLEQ22 (MCLQ22). ID: 3 \| 2022-06-17 07:57:29.529 SC Data - All Services \| Network connection to server complete. \| 2022-06-17 07:57:29.584 SC Data - All Services \| Starting socket receive thread. \| 2022-06-17 07:57:29.584 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2022-06-17 07:57:29.584 CQG WebAPI \| Brokerage name: AMP. Account Name: 104125 \| 2022-06-17 07:57:29.622 Updated verified funded futures trading account ending date to: 2022-07-17 13:57:29 \| 2022-06-17 07:57:29.622 CQG WebAPI \| Sending collateral subscribe request. \| 2022-06-17 07:57:29.622 SC Data - All Services \| Starting real-time market data updates for: F.US.MESU22 (MESU22). ID: 1 Service code: cme \| 2022-06-17 07:57:29.656 CQG WebAPI \| Sending symbol resolution request for F.US.MESU22. ID: 288557 \| 2022-06-17 07:57:29.656 SC Data - All Services \| Requesting security definition data for: F.US.MESU22 (MESU22). ID: 1 \| 2022-06-17 07:57:29.656 Mapping F.US.M2KU22 to M2KU22. Service code: cme \| 2022-06-17 07:57:29.656 SC Data - All Services \| Starting real-time market data updates for: F.US.M2KU22 (M2KU22). ID: 4 Service code: cme \| 2022-06-17 07:57:29.657 CQG WebAPI \| Sending symbol resolution request for F.US.M2KU22. ID: 288558 \| 2022-06-17 07:57:29.657 SC Data - All Services \| Requesting security definition data for: F.US.M2KU22 (M2KU22). ID: 4 \| 2022-06-17 07:57:29.657 Mapping F.US.MNQU22 to MNQU22. Service code: cme \| 2022-06-17 07:57:29.657 SC Data - All Services \| Starting real-time market data updates for: F.US.MNQU22 (MNQU22). ID: 5 Service code: cme \| 2022-06-17 07:57:29.657 CQG WebAPI \| Sending symbol resolution request for F.US.MNQU22. ID: 288559 \| 2022-06-17 07:57:29.657 SC Data - All Services \| Requesting security definition data for: F.US.MNQU22 (MNQU22). ID: 5 \| 2022-06-17 07:57:29.657 Mapping F.US.Z30YQ22 to 30YQ22. Service code: cbot \| 2022-06-17 07:57:29.657 SC Data - All Services \| Starting real-time market data updates for: F.US.Z30YQ22 (30YQ22). ID: 6 Service code: cbot \| 2022-06-17 07:57:29.657 CQG WebAPI \| Sending symbol resolution request for F.US.Z30YQ22. ID: 288560 \| 2022-06-17 07:57:29.657 SC Data - All Services \| Requesting security definition data for: F.US.Z30YQ22 (30YQ22). ID: 6 \| 2022-06-17 07:57:29.657 CQG WebAPI \| Received symbol resolution report for symbol F.US.MYMU22. Search Symbol: F.US.MYMU22. Request ID: 288554. Contract ID: 1. \| 2022-06-17 07:57:29.669 CQG WebAPI \| Received symbol resolution report for symbol F.US.MCLEQ22. Search Symbol: F.US.MCLEQ22. Request ID: 288555. Contract ID: 2. \| 2022-06-17 07:57:29.670 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2022-06-17 07:57:29.697 HD Request # 2 \| Sending historical data logon request message. \| 2022-06-17 07:57:29.697 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2022-06-17 07:57:29.722 SC Data - All Services \| Sending logon request message. \| 2022-06-17 07:57:29.722 CQG WebAPI \| Received symbol resolution report for symbol F.US.MESU22. Search Symbol: F.US.MESU22. Request ID: 288557. Contract ID: 3. \| 2022-06-17 07:57:29.727 CQG WebAPI \| Received symbol resolution report for symbol F.US.M2KU22. Search Symbol: F.US.M2KU22. Request ID: 288558. Contract ID: 4. \| 2022-06-17 07:57:29.737 CQG WebAPI \| Received symbol resolution report for symbol F.US.MNQU22. Search Symbol: F.US.MNQU22. Request ID: 288559. Contract ID: 5. \| 2022-06-17 07:57:29.789 CQG WebAPI \| Received symbol resolution report for symbol F.US.Z30YQ22. Search Symbol: F.US.Z30YQ22. Request ID: 288560. Contract ID: 6. \| 2022-06-17 07:57:29.792 HD Request # 2 \| Requesting Intraday data. Start date-time: 2022-06-17 07:57:28. Record interval: 1. Symbol: MESU22 \| 2022-06-17 07:57:30.262 HD Request # 2 \| Decompressing data. \| 2022-06-17 07:57:30.332 SC Data - All Services \| Received logon response. \| 2022-06-17 07:57:30.498 SC Data - All Services \| Server Name: SC Realtime Server. \| 2022-06-17 07:57:30.498 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2022-06-17 07:57:30.498 SC Data - All Services \| Successfully connected. \| 2022-06-17 07:57:30.498 SC Data - All Services \| Trading is not supported. \| 2022-06-17 07:57:30.498 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.M2KU22 -> M2KU22 \| 2022-06-17 07:57:30.498 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.MCLEQ22 -> MCLQ22 \| 2022-06-17 07:57:30.498 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.MESU22 -> MESU22 \| 2022-06-17 07:57:30.498 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.MNQU22 -> MNQU22 \| 2022-06-17 07:57:30.498 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.MYMU22 -> MYMU22 \| 2022-06-17 07:57:30.498 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.Z30YQ22 -> 30YQ22 \| 2022-06-17 07:57:30.498 HD Request # 2 \| Receiving Intraday data for F.US.MESU22 starting at 2022-06-17 06:57:27.652000 \| 2022-06-17 07:57:30.633 Socket (3) \| CloseSocket call. \| 2022-06-17 07:57:30.634 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-06-17 07:57:30.634 Historical data download thread signaled to stop. \| 2022-06-17 07:57:30.634 HD Request # 2 \| Received 3524 Intraday data records from 2022-06-17 06:57:27.652000 to 2022-06-17 07:57:26.035000 (60.0 minutes) and wrote 0 records for F.US.MESU22 \| 2022-06-17 07:57:30.634 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2022-06-17 13:57:28.011000 \| 2022-06-17 07:57:30.634 HD Request # 2 \| Completion time: 1s. \| 2022-06-17 07:57:30.634 HD Request # 2 \| Intraday data download complete for F.US.MESU22. Unique request ID: 6 \| 2022-06-17 07:57:30.634 Removing historical data download ID 6. \| 2022-06-17 07:57:30.634 Real-time Intraday chart data file updates started for F.US.MESU22 \| 2022-06-17 07:57:30.634 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESU22.scid. Thread ID: 956 \| 2022-06-17 07:57:30.635 Intraday chart data file opened for F.US.MESU22 \| 2022-06-17 07:57:30.635 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2022-06-17 07:57:30.635 Triggering next historical data download in queue. \| 2022-06-17 07:57:30.635 Delaying start of download for F.US.M2KU22. \| 2022-06-17 07:57:30.635 SC Data - All Services \| Received security definition for symbol F.US.M2KU22 \| 2022-06-17 07:57:30.656 SC Data - All Services \| Received security definition for symbol F.US.MCLEQ22 \| 2022-06-17 07:57:30.656 SC Data - All Services \| Received security definition for symbol F.US.MESU22 \| 2022-06-17 07:57:30.656 SC Data - All Services \| Received security definition for symbol F.US.MNQU22 \| 2022-06-17 07:57:30.656 SC Data - All Services \| Received security definition for symbol F.US.MYMU22 \| 2022-06-17 07:57:30.656 SC Data - All Services \| Received security definition for symbol F.US.Z30YQ22 \| 2022-06-17 07:57:30.656 Socket (3) \| Socket gracefully closed by remote side. \| 2022-06-17 07:57:30.703 Socket (3) \| Closed. \| 2022-06-17 07:57:30.703 CQG WebAPI \| Sending positions subscribe request. RequestID: 288561 \| 2022-06-17 07:57:32.431 CQG WebAPI \| Sending orders subscribe request. RequestID: 288562 \| 2022-06-17 07:57:32.431 HD Request # 3 \| Downloading Intraday chart data for F.US.M2KU22 to the file F.US.M2KU22.scid. Service: cme \| 2022-06-17 07:57:35.694 HD Request # 3 \| Download start date-time: 2022-06-17 07:57:08.000000. File last date-time: 2022-06-17 07:57:08.000000 \| 2022-06-17 07:57:35.694 HD Request # 3 \| Using server: ds23.sierracharts.com port 10149 \| 2022-06-17 07:57:35.695 Socket (1) \| Creating socket. \| 2022-06-17 07:57:35.695 Socket (1) \| New receive buffer size: 5242880 \| 2022-06-17 07:57:35.695 Socket (1) \| Connecting to IP: 216.1.90.130. \| 2022-06-17 07:57:35.695 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2022-06-17 07:57:35.870 HD Request # 3 \| Sending historical data logon request message. \| 2022-06-17 07:57:35.870 HD Request # 3 \| Requesting Intraday data. Start date-time: 2022-06-17 07:57:08. Record interval: 1. Symbol: M2KU22 \| 2022-06-17 07:57:35.943 HD Request # 3 \| Decompressing data. \| 2022-06-17 07:57:36.028 HD Request # 3 \| Receiving Intraday data for F.US.M2KU22 starting at 2022-06-17 07:57:08.195000 \| 2022-06-17 07:57:36.029 Socket (1) \| CloseSocket call. \| 2022-06-17 07:57:36.029 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2022-06-17 07:57:36.029 Historical data download thread signaled to stop. \| 2022-06-17 07:57:36.032 HD Request # 3 \| Timestamp of first Intraday data file record written: 2022-06-17 07:57:08.195000. \| 2022-06-17 07:57:36.032 HD Request # 3 \| Received 24 Intraday data records from 2022-06-17 07:57:08.195000 to 2022-06-17 07:57:32.387000 (24.2 seconds) and wrote 24 records for F.US.M2KU22 \| 2022-06-17 07:57:36.032 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2022-06-17 13:57:32.387000 \| 2022-06-17 07:57:36.034 Added 3 Time and Sales records to Intraday data file for F.US.M2KU22 after download. \| 2022-06-17 07:57:36.034 HD Request # 3 \| Completion time: 1s. \| 2022-06-17 07:57:36.035 HD Request # 3 \| Intraday data download complete for F.US.M2KU22. Unique request ID: 2 \| 2022-06-17 07:57:36.035 Removing historical data download ID 2. \| 2022-06-17 07:57:36.035 Real-time Intraday chart data file updates started for F.US.M2KU22 \| 2022-06-17 07:57:36.035 Opened cached Intraday file: C:\SierraChart\Data\F.US.M2KU22.scid. Thread ID: 956 \| 2022-06-17 07:57:36.037 Intraday chart data file opened for F.US.M2KU22 \| 2022-06-17 07:57:36.037 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2022-06-17 07:57:36.037 Triggering next historical data download in queue. \| 2022-06-17 07:57:36.037 HD Request # 4 \| Downloading Intraday chart data for F.US.MNQU22 to the file F.US.MNQU22.scid. Service: cme \| 2022-06-17 07:57:36.037 HD Request # 4 \| Download start date-time: 2022-06-17 07:57:08.000000. File last date-time: 2022-06-17 07:57:08.000000 \| 2022-06-17 07:57:36.037 HD Request # 4 \| Using server: ds21.sierracharts.com port 10150 \| 2022-06-17 07:57:36.037 Socket (3) \| Creating socket. \| 2022-06-17 07:57:36.037 Socket (3) \| New receive buffer size: 5242880 \| 2022-06-17 07:57:36.037 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2022-06-17 07:57:36.037 Socket (1) \| Socket gracefully closed by remote side. \| 2022-06-17 07:57:36.104 Socket (1) \| Closed. \| 2022-06-17 07:57:36.105 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2022-06-17 07:57:36.205 HD Request # 4 \| Sending historical data logon request message. \| 2022-06-17 07:57:36.205 HD Request # 4 \| Requesting Intraday data. Start date-time: 2022-06-17 07:57:08. Record interval: 1. Symbol: MNQU22 \| 2022-06-17 07:57:36.285 HD Request # 4 \| Decompressing data. \| 2022-06-17 07:57:36.368 HD Request # 4 \| Receiving Intraday data for F.US.MNQU22 starting at 2022-06-17 07:57:08.004000 \| 2022-06-17 07:57:36.369 Socket (3) \| CloseSocket call. \| 2022-06-17 07:57:36.370 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-06-17 07:57:36.370 Historical data download thread signaled to stop. \| 2022-06-17 07:57:36.370 HD Request # 4 \| Timestamp of first Intraday data file record written: 2022-06-17 07:57:08.004000. \| 2022-06-17 07:57:36.370 HD Request # 4 \| Received 27 Intraday data records from 2022-06-17 07:57:08.004000 to 2022-06-17 07:57:34.051000 (26.0 seconds) and wrote 27 records for F.US.MNQU22 \| 2022-06-17 07:57:36.370 HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2022-06-17 13:57:34.051000 \| 2022-06-17 07:57:36.377 Added 2 Time and Sales records to Intraday data file for F.US.MNQU22 after download. \| 2022-06-17 07:57:36.377 HD Request # 4 \| Completion time: 0s. \| 2022-06-17 07:57:36.377 HD Request # 4 \| Intraday data download complete for F.US.MNQU22. Unique request ID: 3 \| 2022-06-17 07:57:36.377 Removing historical data download ID 3. \| 2022-06-17 07:57:36.377 Real-time Intraday chart data file updates started for F.US.MNQU22 \| 2022-06-17 07:57:36.377 Opened cached Intraday file: C:\SierraChart\Data\F.US.MNQU22.scid. Thread ID: 956 \| 2022-06-17 07:57:36.380 Intraday chart data file opened for F.US.MNQU22 \| 2022-06-17 07:57:36.380 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2022-06-17 07:57:36.380 Triggering next historical data download in queue. \| 2022-06-17 07:57:36.380 HD Request # 5 \| Downloading Intraday chart data for F.US.MYMU22 to the file F.US.MYMU22.scid. Service: cbot \| 2022-06-17 07:57:36.380 HD Request # 5 \| Download start date-time: 2022-06-17 07:57:08.000000. File last date-time: 2022-06-17 07:57:08.000000 \| 2022-06-17 07:57:36.381 HD Request # 5 \| Using server: ds23.sierracharts.com port 10149 \| 2022-06-17 07:57:36.381 Socket (1) \| Creating socket. \| 2022-06-17 07:57:36.381 Socket (1) \| New receive buffer size: 5242880 \| 2022-06-17 07:57:36.381 Socket (1) \| Connecting to IP: 216.1.90.130. \| 2022-06-17 07:57:36.381 Socket (3) \| Socket gracefully closed by remote side. \| 2022-06-17 07:57:36.440 Socket (3) \| Closed. \| 2022-06-17 07:57:36.440 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2022-06-17 07:57:36.544 HD Request # 5 \| Sending historical data logon request message. \| 2022-06-17 07:57:36.544 HD Request # 5 \| Requesting Intraday data. Start date-time: 2022-06-17 07:57:08. Record interval: 1. Symbol: MYMU22 \| 2022-06-17 07:57:36.617 HD Request # 5 \| Decompressing data. \| 2022-06-17 07:57:36.699 HD Request # 5 \| Receiving Intraday data for F.US.MYMU22 starting at 2022-06-17 07:57:08.126000 \| 2022-06-17 07:57:36.700 Socket (1) \| CloseSocket call. \| 2022-06-17 07:57:36.701 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2022-06-17 07:57:36.701 Historical data download thread signaled to stop. \| 2022-06-17 07:57:36.701 HD Request # 5 \| Timestamp of first Intraday data file record written: 2022-06-17 07:57:08.126000. \| 2022-06-17 07:57:36.701 HD Request # 5 \| Received 26 Intraday data records from 2022-06-17 07:57:08.126000 to 2022-06-17 07:57:33.064000 (24.9 seconds) and wrote 26 records for F.US.MYMU22 \| 2022-06-17 07:57:36.701 HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2022-06-17 13:57:33.064000 \| 2022-06-17 07:57:36.706 Added 3 Time and Sales records to Intraday data file for F.US.MYMU22 after download. \| 2022-06-17 07:57:36.706 HD Request # 5 \| Completion time: 0s. \| 2022-06-17 07:57:36.706 HD Request # 5 \| Intraday data download complete for F.US.MYMU22. Unique request ID: 4 \| 2022-06-17 07:57:36.706 Removing historical data download ID 4. \| 2022-06-17 07:57:36.706 Real-time Intraday chart data file updates started for F.US.MYMU22 \| 2022-06-17 07:57:36.706 Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMU22.scid. Thread ID: 956 \| 2022-06-17 07:57:36.708 Intraday chart data file opened for F.US.MYMU22 \| 2022-06-17 07:57:36.708 HD Request # 5 \| Enabling Intraday chart updating for symbol. \| 2022-06-17 07:57:36.708 Triggering next historical data download in queue. \| 2022-06-17 07:57:36.708 HD Request # 6 \| Downloading Intraday chart data for F.US.MCLEQ22 to the file F.US.MCLEQ22.scid. Service: nymex \| 2022-06-17 07:57:36.708 HD Request # 6 \| Download start date-time: 2022-06-17 07:57:07.000000. File last date-time: 2022-06-17 07:57:07.000000 \| 2022-06-17 07:57:36.708 HD Request # 6 \| Using server: ds21.sierracharts.com port 10150 \| 2022-06-17 07:57:36.709 Socket (3) \| Creating socket. \| 2022-06-17 07:57:36.709 Socket (3) \| New receive buffer size: 5242880 \| 2022-06-17 07:57:36.709 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2022-06-17 07:57:36.709 Socket (1) \| Socket gracefully closed by remote side. \| 2022-06-17 07:57:36.769 Socket (1) \| Closed. \| 2022-06-17 07:57:36.769 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2022-06-17 07:57:36.894 HD Request # 6 \| Sending historical data logon request message. \| 2022-06-17 07:57:36.894 HD Request # 6 \| Requesting Intraday data. Start date-time: 2022-06-17 07:57:07. Record interval: 1. Symbol: MCLQ22 \| 2022-06-17 07:57:36.962 HD Request # 6 \| Decompressing data. \| 2022-06-17 07:57:37.039 HD Request # 6 \| Receiving Intraday data for F.US.MCLEQ22 starting at 2022-06-17 07:57:07.268000 \| 2022-06-17 07:57:37.039 Socket (3) \| CloseSocket call. \| 2022-06-17 07:57:37.039 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-06-17 07:57:37.040 Historical data download thread signaled to stop. \| 2022-06-17 07:57:37.063 HD Request # 6 \| Timestamp of first Intraday data file record written: 2022-06-17 07:57:07.268000. \| 2022-06-17 07:57:37.063 HD Request # 6 \| Received 15 Intraday data records from 2022-06-17 07:57:07.268000 to 2022-06-17 07:57:32.412000 (25.1 seconds) and wrote 15 records for F.US.MCLEQ22 \| 2022-06-17 07:57:37.063 HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2022-06-17 13:57:32.412000 \| 2022-06-17 07:57:37.066 Added 1 Time and Sales records to Intraday data file for F.US.MCLEQ22 after download. \| 2022-06-17 07:57:37.066 HD Request # 6 \| Completion time: 1s. \| 2022-06-17 07:57:37.066 HD Request # 6 \| Intraday data download complete for F.US.MCLEQ22. Unique request ID: 5 \| 2022-06-17 07:57:37.066 Removing historical data download ID 5. \| 2022-06-17 07:57:37.066 Real-time Intraday chart data file updates started for F.US.MCLEQ22 \| 2022-06-17 07:57:37.066 Opened cached Intraday file: C:\SierraChart\Data\F.US.MCLEQ22.scid. Thread ID: 956 \| 2022-06-17 07:57:37.068 Intraday chart data file opened for F.US.MCLEQ22 \| 2022-06-17 07:57:37.068 HD Request # 6 \| Enabling Intraday chart updating for symbol. \| 2022-06-17 07:57:37.068 Triggering next historical data download in queue. \| 2022-06-17 07:57:37.068 No download requests in the queue to start downloads for. \| 2022-06-17 07:57:37.068 Socket (3) \| Socket gracefully closed by remote side. \| 2022-06-17 07:57:37.113 Socket (3) \| Closed. \| 2022-06-17 07:57:37.113 F.US.MESU22 [C][M] Flex Renko 10-1-1 #13 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-17 08:07:58.013 F.US.MCLEQ22[M] Flex Renko 10-1-1 #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-17 08:11:35.485 F.US.MCLEQ22[M] Flex Renko 10-1-1 #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-17 08:11:38.557 F.US.MCLEQ22[M] Flex Renko 10-1-1 #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-17 08:12:49.471 Data/Trade service configuration not loaded. Name not found: \| 2022-06-17 08:13:46.056 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2022-06-17 08:23:53.579 The message log has been sent to support. \| 2022-06-17 08:23:53.579 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| New receive buffer size: 32768 \| 2022-06-17 08:23:53.579 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 95.216.233.104. \| 2022-06-17 08:23:53.579 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2022-06-17 08:23:54.991 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| CloseSocket call. \| 2022-06-17 08:23:55.249 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2022-06-17 08:23:55.250 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2022-06-17 08:23:55.486 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2022-06-17 08:23:55.486

[2022-06-17 17:16:36] #2 [Go To First Post]
John - SC Support - Posts: 38653
There are no issues in the log with your connection to CQG. When you are not in Simulation Mode (so you are live) are you able to see/select the correct account on the Trade Window? Refer to the following for where the account list is located: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) If you have the correct account showing on the Trade Window, then it sounds like your problem is that when you are submitting an order it is getting rejected. Select Trade >> Trade Service Log to open that window and see if there are rejection messages listed. If you need help interpreting what is in there, then please post the information from your Trade Service Log to this thread for us to take a look. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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