Login Page - Create Account

Support Board


Date/Time: Fri, 14 Mar 2025 04:08:13 +0000



Live account not available on Sierra Charts

View Count: 423

[2022-06-17 16:47:52]
User679935 - Posts: 3
I switched over to a new computer and now cannot see my live account.

With Sim Trade mode unchecked I still cannot execute a trade

Reading Internal Order ID file. | 2022-06-17 07:57:21.251
Reading Trade Orders file. | 2022-06-17 07:57:21.273
Reading Trade Positions file. | 2022-06-17 07:57:21.273
Reading Trade Account Data files. | 2022-06-17 07:57:21.273
Software version: 2391 64-bit | 2022-06-17 07:57:21.289
Primary Thread ID: 956 | 2022-06-17 07:57:21.289
Usage end date: 2022-09-07 | 2022-06-17 07:57:21.289
Enabled for: Sierra Chart Historical Data Service. | 2022-06-17 07:57:21.289
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-17 07:57:21.289
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-17 07:57:21.289
Enabled for exchange2: CME (Trading Account Required) | 2022-06-17 07:57:21.289
Enabled for exchange2: CBOT (Trading Account Required) | 2022-06-17 07:57:21.289
Enabled for exchange2: COMEX (Trading Account Required) | 2022-06-17 07:57:21.289
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-06-17 07:57:21.289
Enabled for exchange2: fairx_exchange.data | 2022-06-17 07:57:21.289
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-17 07:57:21.289
Current selected Data/Trading service: CQG WebAPI | 2022-06-17 07:57:21.289
Custom symbol settings values: enabled | 2022-06-17 07:57:21.289
Chart Update Interval: 500 | 2022-06-17 07:57:21.289
Intraday Data Storage Time Unit: 1 | 2022-06-17 07:57:21.289
Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-17 07:57:21.289
2022-06-17 13:57:21 Local computer time in UTC | 2022-06-17 07:57:21.289
2022-06-17 07:57:21 Local computer time in SC Time Zone | 2022-06-17 07:57:21.289
2022-06-17 13:57:19 Server time in UTC | 2022-06-17 07:57:21.289
Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-06-17 07:57:21.289
Program path: C:\SierraChart\ | 2022-06-17 07:57:21.289
Data Files path: C:\SierraChart\Data\ | 2022-06-17 07:57:21.289
OS Version Number: 10.0 | 2022-06-17 07:57:21.289
Locale Setting: C | 2022-06-17 07:57:21.289
DLLs: MAutoFloorCeiling_64.dll, MBidAskOscillator_64.dll, MBoxChart_64.dll, MBoxHistogram_64.dll, MBoxWaveXE_64.dll, MCumulativeDelta_64.dll, MGannSwing_64.dll, MPace_64.dll, MWaveChart_64.dll, MWaveHistogram_64.dll, UserContributedStudies_64.dll | 2022-06-17 07:57:21.289
Allowed protected custom studies: | 2022-06-17 07:57:21.289
Crash reporter started: true | 2022-06-17 07:57:21.289

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-06-17 07:57:21.298
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 07:57:21.328
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-17 07:57:21.519
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-17 07:57:21.519
Received 5 login tokens. | 2022-06-17 07:57:21.928
Symbol settings MD5 received. Request ID: 1. | 2022-06-17 07:57:23.370
Symbol settings are up-to-date for cqg. | 2022-06-17 07:57:23.370
Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-06-17 07:57:26.188
Loading DLL: C:\SierraChart\Data\MBoxChart.dll (MBoxChart_64.dll). Handle: 68800000 | 2022-06-17 07:57:26.197
Loading DLL: C:\SierraChart\Data\MBoxHistogram.dll (MBoxHistogram_64.dll). Handle: 65040000 | 2022-06-17 07:57:26.198
Loading DLL: C:\SierraChart\Data\MGannSwing.dll (MGannSwing_64.dll). Handle: 65380000 | 2022-06-17 07:57:26.199
Loading DLL: C:\SierraChart\Data\MCumulativeDelta.dll (MCumulativeDelta_64.dll). Handle: 6d6c0000 | 2022-06-17 07:57:26.200
Loading DLL: C:\SierraChart\Data\MBoxWaveXE.dll (MBoxWaveXE_64.dll). Handle: 6fbc0000 | 2022-06-17 07:57:26.202
F.US.MESU22 [C] Flex Renko 10-1-1 #13 | Reloading chart. | 2022-06-17 07:57:26.241
F.US.M2KU22 Flex Renko 10-1-1 #2 | Reloading chart. | 2022-06-17 07:57:26.285
F.US.MNQU22 Flex Renko 10-1-1 #3 | Reloading chart. | 2022-06-17 07:57:26.324
F.US.MYMU22 Flex Renko 10-1-1 #4 | Reloading chart. | 2022-06-17 07:57:26.363
F.US.MCLEQ22 Flex Renko 10-1-1 #1 | Reloading chart. | 2022-06-17 07:57:26.420
Mapping F.US.MESU22 to MESU22. Service code: cme | 2022-06-17 07:57:26.453
Using symbol data fast lookup vector | 2022-06-17 07:57:26.453
Mapping F.US.M2KU22 to M2KU22. Service code: cme | 2022-06-17 07:57:26.453
Mapping F.US.MYMU22 to MYMU22. Service code: cbot | 2022-06-17 07:57:26.453
Mapping F.US.MNQU22 to MNQU22. Service code: cme | 2022-06-17 07:57:26.453
Mapping F.US.Z30YQ22 to 30YQ22. Service code: cbot | 2022-06-17 07:57:26.453
Mapping F.US.MCLEQ22 to MCLQ22. Service code: nymex | 2022-06-17 07:57:26.453
F.US.M2KU22 Flex Renko 10-1-1 #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-17 07:57:26.482
F.US.MYMU22 Flex Renko 10-1-1 #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-17 07:57:27.953
F.US.MCLEQ22 Flex Renko 10-1-1 #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-17 07:57:28.000
F.US.MESU22 [C] Flex Renko 10-1-1 #13 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-17 07:57:28.031
F.US.MNQU22 Flex Renko 10-1-1 #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-17 07:57:28.064
Starting DelayedDownloadMonitoringTimer | 2022-06-17 07:57:28.606
Starting HDTimeoutTimer | 2022-06-17 07:57:28.606
Added historical Intraday data request for F.US.MESU22 to the queue. | 2022-06-17 07:57:28.606
Intraday data recording state for symbol F.US.MESU22 is set to download 'Pending'. | 2022-06-17 07:57:28.606
Triggering next historical data download in queue. | 2022-06-17 07:57:28.606
HD Request # 1 | Downloading Intraday chart data for F.US.MESU22 to the file F.US.MESU22.scid. Service: cme | 2022-06-17 07:57:28.622
HD Request # 1 | Download start date-time: 2022-06-17 07:57:08.000000. File last date-time: 2022-06-17 07:57:08.000000 | 2022-06-17 07:57:28.622
HD Request # 1 | Using server: ds23.sierracharts.com port 10149 | 2022-06-17 07:57:28.623
Socket (1) | Creating socket. | 2022-06-17 07:57:28.624
Socket (1) | New receive buffer size: 5242880 | 2022-06-17 07:57:28.624
Socket (1) | Connecting to IP: 216.1.90.130. | 2022-06-17 07:57:28.624
Added historical Intraday data request for F.US.M2KU22 to the queue. | 2022-06-17 07:57:28.631
Intraday data recording state for symbol F.US.M2KU22 is set to download 'Pending'. | 2022-06-17 07:57:28.631
Triggering next historical data download in queue. | 2022-06-17 07:57:28.631
Added historical Intraday data request for F.US.MNQU22 to the queue. | 2022-06-17 07:57:28.648
Intraday data recording state for symbol F.US.MNQU22 is set to download 'Pending'. | 2022-06-17 07:57:28.648
Triggering next historical data download in queue. | 2022-06-17 07:57:28.648
Added historical Intraday data request for F.US.MYMU22 to the queue. | 2022-06-17 07:57:28.718
Intraday data recording state for symbol F.US.MYMU22 is set to download 'Pending'. | 2022-06-17 07:57:28.718
Triggering next historical data download in queue. | 2022-06-17 07:57:28.718
Added historical Intraday data request for F.US.MCLEQ22 to the queue. | 2022-06-17 07:57:28.740
Intraday data recording state for symbol F.US.MCLEQ22 is set to download 'Pending'. | 2022-06-17 07:57:28.740
Triggering next historical data download in queue. | 2022-06-17 07:57:28.740

CQG WebAPI | Connecting to server api.cqg.com | 2022-06-17 07:57:28.755
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-06-17 07:57:28.755
HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-06-17 07:57:28.817
HD Request # 1 | Sending historical data logon request message. | 2022-06-17 07:57:28.817
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-06-17 07:57:28.846
CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-06-17 07:57:28.846
CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2022-06-17 07:57:28.846
CQG WebSocket | Opening WebSocket. | 2022-06-17 07:57:28.921
CQG WebSocket | Sending WebSocket handshake. | 2022-06-17 07:57:28.921
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-06-17 07:57:29.158
CQG WebSocket | Server header | Connection: upgrade | 2022-06-17 07:57:29.158
CQG WebSocket | Server header | Sec-WebSocket-Accept: POglDXcp5jAjDx/z3Jd4jbrctso= | 2022-06-17 07:57:29.158
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-06-17 07:57:29.158
CQG WebSocket | Server header | Upgrade: websocket | 2022-06-17 07:57:29.158
CQG WebSocket | Server header | | 2022-06-17 07:57:29.158
CQG WebSocket | Web socket state is now open. | 2022-06-17 07:57:29.158
CQG WebAPI | WebSocket connected. | 2022-06-17 07:57:29.158
CQG WebAPI | Sending market data logon message. | 2022-06-17 07:57:29.158
HD Request # 1 | Requesting Intraday data. Start date-time: 2022-06-17 07:57:08. Record interval: 1. Symbol: MESU22 | 2022-06-17 07:57:29.364
CQG WebAPI | Base Time: 2022-06-04T20:42:08. 2022-06-04 20:42:08 | 2022-06-17 07:57:29.397
CQG WebAPI | Logon successful. Session Token = 7nHs3GgbXiBEtfn57Aat1p1AsbZMuUJjzGgu9TsBx0AfJjEavrtsv5gDi5cIl5M7PVhwcmCxSSZ | 2022-06-17 07:57:29.397
CQG WebAPI | Connected to server complete. | 2022-06-17 07:57:29.397
Triggering next historical data download in queue. | 2022-06-17 07:57:29.397
Triggering next historical data download in queue. | 2022-06-17 07:57:29.397
Triggering next historical data download in queue. | 2022-06-17 07:57:29.397
Triggering next historical data download in queue. | 2022-06-17 07:57:29.397
Updated verified funded futures trading account ending date to: 2022-07-17 13:57:29 | 2022-06-17 07:57:29.399
HD Request # 1 | Decompressing data. | 2022-06-17 07:57:29.445
HD Request # 1 | Receiving Intraday data for F.US.MESU22 starting at 2022-06-17 07:57:08.012000 | 2022-06-17 07:57:29.447
Socket (1) | CloseSocket call. | 2022-06-17 07:57:29.447
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 07:57:29.447
CQG WebAPI | Sending Trade Accounts request message. | 2022-06-17 07:57:29.497
No download requests in the queue to start downloads for. | 2022-06-17 07:57:29.497
No download requests in the queue to start downloads for. | 2022-06-17 07:57:29.497
No download requests in the queue to start downloads for. | 2022-06-17 07:57:29.497
Historical data download thread signaled to stop. | 2022-06-17 07:57:29.498
HD Request # 1 | Timestamp of first Intraday data file record written: 2022-06-17 07:57:08.012000. | 2022-06-17 07:57:29.498
HD Request # 1 | Received 21 Intraday data records from 2022-06-17 07:57:08.012000 to 2022-06-17 07:57:28.011000 (20.0 seconds) and wrote 21 records for F.US.MESU22 | 2022-06-17 07:57:29.498
HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-06-17 13:57:28.011000 | 2022-06-17 07:57:29.501
HD Request # 1 | Completion time: 1s. | 2022-06-17 07:57:29.501
HD Request # 1 | Intraday data download complete for F.US.MESU22. Unique request ID: 1 | 2022-06-17 07:57:29.501
Removing historical data download ID 1. | 2022-06-17 07:57:29.501
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-06-17 07:57:29.501

Triggering next historical data download in queue. | 2022-06-17 07:57:29.501
Initiating new historical data download for F.US.MESU22 to get the latest data since the download was started while not connected to primary service. | 2022-06-17 07:57:29.501
Added historical Intraday data request for F.US.MESU22 to the queue. | 2022-06-17 07:57:29.501
Mapping F.US.MESU22 to MESU22. Service code: cme | 2022-06-17 07:57:29.501
Using symbol data fast lookup vector | 2022-06-17 07:57:29.501
HD Request # 2 | Downloading Intraday chart data for F.US.MESU22 to the file F.US.MESU22.scid. Service: cme | 2022-06-17 07:57:29.501
HD Request # 2 | Download start date-time: 2022-06-17 07:57:28.000000. File last date-time: 2022-06-17 07:57:28.011000 | 2022-06-17 07:57:29.501
HD Request # 2 | Using server: ds21.sierracharts.com port 10150 | 2022-06-17 07:57:29.501
Socket (3) | Creating socket. | 2022-06-17 07:57:29.501
Socket (3) | New receive buffer size: 5242880 | 2022-06-17 07:57:29.501
Socket (3) | Connecting to IP: 216.1.90.129. | 2022-06-17 07:57:29.501
Mapping F.US.MYMU22 to MYMU22. Service code: cbot | 2022-06-17 07:57:29.508
SC Data - All Services | Starting real-time market data updates for: F.US.MYMU22 (MYMU22). ID: 2 Service code: cbot | 2022-06-17 07:57:29.508
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2022-06-17 07:57:29.508
CQG WebAPI | Sending symbol resolution request for F.US.MYMU22. ID: 288554 | 2022-06-17 07:57:29.508
SC Data - All Services | Requesting security definition data for: F.US.MYMU22 (MYMU22). ID: 2 | 2022-06-17 07:57:29.508
DTC Client socket (4) | Creating socket. | 2022-06-17 07:57:29.509
DTC Client socket (4) | New receive buffer size: 5242880 | 2022-06-17 07:57:29.509
DTC Client socket (4) | Connecting to IP: 216.1.90.129. | 2022-06-17 07:57:29.509
Socket (1) | Socket gracefully closed by remote side. | 2022-06-17 07:57:29.517
Socket (1) | Closed. | 2022-06-17 07:57:29.517
Mapping F.US.MCLEQ22 to MCLQ22. Service code: nymex | 2022-06-17 07:57:29.529
SC Data - All Services | Starting real-time market data updates for: F.US.MCLEQ22 (MCLQ22). ID: 3 Service code: nymex | 2022-06-17 07:57:29.529
CQG WebAPI | Sending symbol resolution request for F.US.MCLEQ22. ID: 288555 | 2022-06-17 07:57:29.529
SC Data - All Services | Requesting security definition data for: F.US.MCLEQ22 (MCLQ22). ID: 3 | 2022-06-17 07:57:29.529
SC Data - All Services | Network connection to server complete. | 2022-06-17 07:57:29.584
SC Data - All Services | Starting socket receive thread. | 2022-06-17 07:57:29.584
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-17 07:57:29.584
CQG WebAPI | Brokerage name: AMP. Account Name: 104125 | 2022-06-17 07:57:29.622
Updated verified funded futures trading account ending date to: 2022-07-17 13:57:29 | 2022-06-17 07:57:29.622
CQG WebAPI | Sending collateral subscribe request. | 2022-06-17 07:57:29.622
SC Data - All Services | Starting real-time market data updates for: F.US.MESU22 (MESU22). ID: 1 Service code: cme | 2022-06-17 07:57:29.656
CQG WebAPI | Sending symbol resolution request for F.US.MESU22. ID: 288557 | 2022-06-17 07:57:29.656
SC Data - All Services | Requesting security definition data for: F.US.MESU22 (MESU22). ID: 1 | 2022-06-17 07:57:29.656
Mapping F.US.M2KU22 to M2KU22. Service code: cme | 2022-06-17 07:57:29.656
SC Data - All Services | Starting real-time market data updates for: F.US.M2KU22 (M2KU22). ID: 4 Service code: cme | 2022-06-17 07:57:29.657
CQG WebAPI | Sending symbol resolution request for F.US.M2KU22. ID: 288558 | 2022-06-17 07:57:29.657
SC Data - All Services | Requesting security definition data for: F.US.M2KU22 (M2KU22). ID: 4 | 2022-06-17 07:57:29.657
Mapping F.US.MNQU22 to MNQU22. Service code: cme | 2022-06-17 07:57:29.657
SC Data - All Services | Starting real-time market data updates for: F.US.MNQU22 (MNQU22). ID: 5 Service code: cme | 2022-06-17 07:57:29.657
CQG WebAPI | Sending symbol resolution request for F.US.MNQU22. ID: 288559 | 2022-06-17 07:57:29.657
SC Data - All Services | Requesting security definition data for: F.US.MNQU22 (MNQU22). ID: 5 | 2022-06-17 07:57:29.657
Mapping F.US.Z30YQ22 to 30YQ22. Service code: cbot | 2022-06-17 07:57:29.657
SC Data - All Services | Starting real-time market data updates for: F.US.Z30YQ22 (30YQ22). ID: 6 Service code: cbot | 2022-06-17 07:57:29.657
CQG WebAPI | Sending symbol resolution request for F.US.Z30YQ22. ID: 288560 | 2022-06-17 07:57:29.657
SC Data - All Services | Requesting security definition data for: F.US.Z30YQ22 (30YQ22). ID: 6 | 2022-06-17 07:57:29.657
CQG WebAPI | Received symbol resolution report for symbol F.US.MYMU22. Search Symbol: F.US.MYMU22. Request ID: 288554. Contract ID: 1. | 2022-06-17 07:57:29.669
CQG WebAPI | Received symbol resolution report for symbol F.US.MCLEQ22. Search Symbol: F.US.MCLEQ22. Request ID: 288555. Contract ID: 2. | 2022-06-17 07:57:29.670
HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-06-17 07:57:29.697
HD Request # 2 | Sending historical data logon request message. | 2022-06-17 07:57:29.697
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-17 07:57:29.722
SC Data - All Services | Sending logon request message. | 2022-06-17 07:57:29.722
CQG WebAPI | Received symbol resolution report for symbol F.US.MESU22. Search Symbol: F.US.MESU22. Request ID: 288557. Contract ID: 3. | 2022-06-17 07:57:29.727
CQG WebAPI | Received symbol resolution report for symbol F.US.M2KU22. Search Symbol: F.US.M2KU22. Request ID: 288558. Contract ID: 4. | 2022-06-17 07:57:29.737
CQG WebAPI | Received symbol resolution report for symbol F.US.MNQU22. Search Symbol: F.US.MNQU22. Request ID: 288559. Contract ID: 5. | 2022-06-17 07:57:29.789
CQG WebAPI | Received symbol resolution report for symbol F.US.Z30YQ22. Search Symbol: F.US.Z30YQ22. Request ID: 288560. Contract ID: 6. | 2022-06-17 07:57:29.792
HD Request # 2 | Requesting Intraday data. Start date-time: 2022-06-17 07:57:28. Record interval: 1. Symbol: MESU22 | 2022-06-17 07:57:30.262
HD Request # 2 | Decompressing data. | 2022-06-17 07:57:30.332
SC Data - All Services | Received logon response. | 2022-06-17 07:57:30.498
SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-17 07:57:30.498
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-17 07:57:30.498
SC Data - All Services | Successfully connected. | 2022-06-17 07:57:30.498
SC Data - All Services | Trading is not supported. | 2022-06-17 07:57:30.498
SC Data - All Services | Restarting real-time data updates for symbol: F.US.M2KU22 -> M2KU22 | 2022-06-17 07:57:30.498
SC Data - All Services | Restarting real-time data updates for symbol: F.US.MCLEQ22 -> MCLQ22 | 2022-06-17 07:57:30.498
SC Data - All Services | Restarting real-time data updates for symbol: F.US.MESU22 -> MESU22 | 2022-06-17 07:57:30.498
SC Data - All Services | Restarting real-time data updates for symbol: F.US.MNQU22 -> MNQU22 | 2022-06-17 07:57:30.498
SC Data - All Services | Restarting real-time data updates for symbol: F.US.MYMU22 -> MYMU22 | 2022-06-17 07:57:30.498
SC Data - All Services | Restarting real-time data updates for symbol: F.US.Z30YQ22 -> 30YQ22 | 2022-06-17 07:57:30.498
HD Request # 2 | Receiving Intraday data for F.US.MESU22 starting at 2022-06-17 06:57:27.652000 | 2022-06-17 07:57:30.633
Socket (3) | CloseSocket call. | 2022-06-17 07:57:30.634
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-17 07:57:30.634
Historical data download thread signaled to stop. | 2022-06-17 07:57:30.634
HD Request # 2 | Received 3524 Intraday data records from 2022-06-17 06:57:27.652000 to 2022-06-17 07:57:26.035000 (60.0 minutes) and wrote 0 records for F.US.MESU22 | 2022-06-17 07:57:30.634
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-06-17 13:57:28.011000 | 2022-06-17 07:57:30.634
HD Request # 2 | Completion time: 1s. | 2022-06-17 07:57:30.634
HD Request # 2 | Intraday data download complete for F.US.MESU22. Unique request ID: 6 | 2022-06-17 07:57:30.634
Removing historical data download ID 6. | 2022-06-17 07:57:30.634
Real-time Intraday chart data file updates started for F.US.MESU22 | 2022-06-17 07:57:30.634
Opened cached Intraday file: C:\SierraChart\Data\F.US.MESU22.scid. Thread ID: 956 | 2022-06-17 07:57:30.635
Intraday chart data file opened for F.US.MESU22 | 2022-06-17 07:57:30.635
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-06-17 07:57:30.635

Triggering next historical data download in queue. | 2022-06-17 07:57:30.635
Delaying start of download for F.US.M2KU22. | 2022-06-17 07:57:30.635
SC Data - All Services | Received security definition for symbol F.US.M2KU22 | 2022-06-17 07:57:30.656
SC Data - All Services | Received security definition for symbol F.US.MCLEQ22 | 2022-06-17 07:57:30.656
SC Data - All Services | Received security definition for symbol F.US.MESU22 | 2022-06-17 07:57:30.656
SC Data - All Services | Received security definition for symbol F.US.MNQU22 | 2022-06-17 07:57:30.656
SC Data - All Services | Received security definition for symbol F.US.MYMU22 | 2022-06-17 07:57:30.656
SC Data - All Services | Received security definition for symbol F.US.Z30YQ22 | 2022-06-17 07:57:30.656
Socket (3) | Socket gracefully closed by remote side. | 2022-06-17 07:57:30.703
Socket (3) | Closed. | 2022-06-17 07:57:30.703
CQG WebAPI | Sending positions subscribe request. RequestID: 288561 | 2022-06-17 07:57:32.431
CQG WebAPI | Sending orders subscribe request. RequestID: 288562 | 2022-06-17 07:57:32.431
HD Request # 3 | Downloading Intraday chart data for F.US.M2KU22 to the file F.US.M2KU22.scid. Service: cme | 2022-06-17 07:57:35.694
HD Request # 3 | Download start date-time: 2022-06-17 07:57:08.000000. File last date-time: 2022-06-17 07:57:08.000000 | 2022-06-17 07:57:35.694
HD Request # 3 | Using server: ds23.sierracharts.com port 10149 | 2022-06-17 07:57:35.695
Socket (1) | Creating socket. | 2022-06-17 07:57:35.695
Socket (1) | New receive buffer size: 5242880 | 2022-06-17 07:57:35.695
Socket (1) | Connecting to IP: 216.1.90.130. | 2022-06-17 07:57:35.695
HD Request # 3 | Setting DTC encoding to Binary VLS | 2022-06-17 07:57:35.870
HD Request # 3 | Sending historical data logon request message. | 2022-06-17 07:57:35.870
HD Request # 3 | Requesting Intraday data. Start date-time: 2022-06-17 07:57:08. Record interval: 1. Symbol: M2KU22 | 2022-06-17 07:57:35.943
HD Request # 3 | Decompressing data. | 2022-06-17 07:57:36.028
HD Request # 3 | Receiving Intraday data for F.US.M2KU22 starting at 2022-06-17 07:57:08.195000 | 2022-06-17 07:57:36.029
Socket (1) | CloseSocket call. | 2022-06-17 07:57:36.029
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 07:57:36.029
Historical data download thread signaled to stop. | 2022-06-17 07:57:36.032
HD Request # 3 | Timestamp of first Intraday data file record written: 2022-06-17 07:57:08.195000. | 2022-06-17 07:57:36.032
HD Request # 3 | Received 24 Intraday data records from 2022-06-17 07:57:08.195000 to 2022-06-17 07:57:32.387000 (24.2 seconds) and wrote 24 records for F.US.M2KU22 | 2022-06-17 07:57:36.032
HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-06-17 13:57:32.387000 | 2022-06-17 07:57:36.034
Added 3 Time and Sales records to Intraday data file for F.US.M2KU22 after download. | 2022-06-17 07:57:36.034
HD Request # 3 | Completion time: 1s. | 2022-06-17 07:57:36.035
HD Request # 3 | Intraday data download complete for F.US.M2KU22. Unique request ID: 2 | 2022-06-17 07:57:36.035
Removing historical data download ID 2. | 2022-06-17 07:57:36.035
Real-time Intraday chart data file updates started for F.US.M2KU22 | 2022-06-17 07:57:36.035
Opened cached Intraday file: C:\SierraChart\Data\F.US.M2KU22.scid. Thread ID: 956 | 2022-06-17 07:57:36.037
Intraday chart data file opened for F.US.M2KU22 | 2022-06-17 07:57:36.037
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-06-17 07:57:36.037

Triggering next historical data download in queue. | 2022-06-17 07:57:36.037
HD Request # 4 | Downloading Intraday chart data for F.US.MNQU22 to the file F.US.MNQU22.scid. Service: cme | 2022-06-17 07:57:36.037
HD Request # 4 | Download start date-time: 2022-06-17 07:57:08.000000. File last date-time: 2022-06-17 07:57:08.000000 | 2022-06-17 07:57:36.037
HD Request # 4 | Using server: ds21.sierracharts.com port 10150 | 2022-06-17 07:57:36.037
Socket (3) | Creating socket. | 2022-06-17 07:57:36.037
Socket (3) | New receive buffer size: 5242880 | 2022-06-17 07:57:36.037
Socket (3) | Connecting to IP: 216.1.90.129. | 2022-06-17 07:57:36.037
Socket (1) | Socket gracefully closed by remote side. | 2022-06-17 07:57:36.104
Socket (1) | Closed. | 2022-06-17 07:57:36.105
HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-06-17 07:57:36.205
HD Request # 4 | Sending historical data logon request message. | 2022-06-17 07:57:36.205
HD Request # 4 | Requesting Intraday data. Start date-time: 2022-06-17 07:57:08. Record interval: 1. Symbol: MNQU22 | 2022-06-17 07:57:36.285
HD Request # 4 | Decompressing data. | 2022-06-17 07:57:36.368
HD Request # 4 | Receiving Intraday data for F.US.MNQU22 starting at 2022-06-17 07:57:08.004000 | 2022-06-17 07:57:36.369
Socket (3) | CloseSocket call. | 2022-06-17 07:57:36.370
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-17 07:57:36.370
Historical data download thread signaled to stop. | 2022-06-17 07:57:36.370
HD Request # 4 | Timestamp of first Intraday data file record written: 2022-06-17 07:57:08.004000. | 2022-06-17 07:57:36.370
HD Request # 4 | Received 27 Intraday data records from 2022-06-17 07:57:08.004000 to 2022-06-17 07:57:34.051000 (26.0 seconds) and wrote 27 records for F.US.MNQU22 | 2022-06-17 07:57:36.370
HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-06-17 13:57:34.051000 | 2022-06-17 07:57:36.377
Added 2 Time and Sales records to Intraday data file for F.US.MNQU22 after download. | 2022-06-17 07:57:36.377
HD Request # 4 | Completion time: 0s. | 2022-06-17 07:57:36.377
HD Request # 4 | Intraday data download complete for F.US.MNQU22. Unique request ID: 3 | 2022-06-17 07:57:36.377
Removing historical data download ID 3. | 2022-06-17 07:57:36.377
Real-time Intraday chart data file updates started for F.US.MNQU22 | 2022-06-17 07:57:36.377
Opened cached Intraday file: C:\SierraChart\Data\F.US.MNQU22.scid. Thread ID: 956 | 2022-06-17 07:57:36.380
Intraday chart data file opened for F.US.MNQU22 | 2022-06-17 07:57:36.380
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-06-17 07:57:36.380

Triggering next historical data download in queue. | 2022-06-17 07:57:36.380
HD Request # 5 | Downloading Intraday chart data for F.US.MYMU22 to the file F.US.MYMU22.scid. Service: cbot | 2022-06-17 07:57:36.380
HD Request # 5 | Download start date-time: 2022-06-17 07:57:08.000000. File last date-time: 2022-06-17 07:57:08.000000 | 2022-06-17 07:57:36.381
HD Request # 5 | Using server: ds23.sierracharts.com port 10149 | 2022-06-17 07:57:36.381
Socket (1) | Creating socket. | 2022-06-17 07:57:36.381
Socket (1) | New receive buffer size: 5242880 | 2022-06-17 07:57:36.381
Socket (1) | Connecting to IP: 216.1.90.130. | 2022-06-17 07:57:36.381
Socket (3) | Socket gracefully closed by remote side. | 2022-06-17 07:57:36.440
Socket (3) | Closed. | 2022-06-17 07:57:36.440
HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-06-17 07:57:36.544
HD Request # 5 | Sending historical data logon request message. | 2022-06-17 07:57:36.544
HD Request # 5 | Requesting Intraday data. Start date-time: 2022-06-17 07:57:08. Record interval: 1. Symbol: MYMU22 | 2022-06-17 07:57:36.617
HD Request # 5 | Decompressing data. | 2022-06-17 07:57:36.699
HD Request # 5 | Receiving Intraday data for F.US.MYMU22 starting at 2022-06-17 07:57:08.126000 | 2022-06-17 07:57:36.700
Socket (1) | CloseSocket call. | 2022-06-17 07:57:36.701
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 07:57:36.701
Historical data download thread signaled to stop. | 2022-06-17 07:57:36.701
HD Request # 5 | Timestamp of first Intraday data file record written: 2022-06-17 07:57:08.126000. | 2022-06-17 07:57:36.701
HD Request # 5 | Received 26 Intraday data records from 2022-06-17 07:57:08.126000 to 2022-06-17 07:57:33.064000 (24.9 seconds) and wrote 26 records for F.US.MYMU22 | 2022-06-17 07:57:36.701
HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-06-17 13:57:33.064000 | 2022-06-17 07:57:36.706
Added 3 Time and Sales records to Intraday data file for F.US.MYMU22 after download. | 2022-06-17 07:57:36.706
HD Request # 5 | Completion time: 0s. | 2022-06-17 07:57:36.706
HD Request # 5 | Intraday data download complete for F.US.MYMU22. Unique request ID: 4 | 2022-06-17 07:57:36.706
Removing historical data download ID 4. | 2022-06-17 07:57:36.706
Real-time Intraday chart data file updates started for F.US.MYMU22 | 2022-06-17 07:57:36.706
Opened cached Intraday file: C:\SierraChart\Data\F.US.MYMU22.scid. Thread ID: 956 | 2022-06-17 07:57:36.708
Intraday chart data file opened for F.US.MYMU22 | 2022-06-17 07:57:36.708
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-06-17 07:57:36.708

Triggering next historical data download in queue. | 2022-06-17 07:57:36.708
HD Request # 6 | Downloading Intraday chart data for F.US.MCLEQ22 to the file F.US.MCLEQ22.scid. Service: nymex | 2022-06-17 07:57:36.708
HD Request # 6 | Download start date-time: 2022-06-17 07:57:07.000000. File last date-time: 2022-06-17 07:57:07.000000 | 2022-06-17 07:57:36.708
HD Request # 6 | Using server: ds21.sierracharts.com port 10150 | 2022-06-17 07:57:36.709
Socket (3) | Creating socket. | 2022-06-17 07:57:36.709
Socket (3) | New receive buffer size: 5242880 | 2022-06-17 07:57:36.709
Socket (3) | Connecting to IP: 216.1.90.129. | 2022-06-17 07:57:36.709
Socket (1) | Socket gracefully closed by remote side. | 2022-06-17 07:57:36.769
Socket (1) | Closed. | 2022-06-17 07:57:36.769
HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-06-17 07:57:36.894
HD Request # 6 | Sending historical data logon request message. | 2022-06-17 07:57:36.894
HD Request # 6 | Requesting Intraday data. Start date-time: 2022-06-17 07:57:07. Record interval: 1. Symbol: MCLQ22 | 2022-06-17 07:57:36.962
HD Request # 6 | Decompressing data. | 2022-06-17 07:57:37.039
HD Request # 6 | Receiving Intraday data for F.US.MCLEQ22 starting at 2022-06-17 07:57:07.268000 | 2022-06-17 07:57:37.039
Socket (3) | CloseSocket call. | 2022-06-17 07:57:37.039
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-17 07:57:37.040
Historical data download thread signaled to stop. | 2022-06-17 07:57:37.063
HD Request # 6 | Timestamp of first Intraday data file record written: 2022-06-17 07:57:07.268000. | 2022-06-17 07:57:37.063
HD Request # 6 | Received 15 Intraday data records from 2022-06-17 07:57:07.268000 to 2022-06-17 07:57:32.412000 (25.1 seconds) and wrote 15 records for F.US.MCLEQ22 | 2022-06-17 07:57:37.063
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-06-17 13:57:32.412000 | 2022-06-17 07:57:37.066
Added 1 Time and Sales records to Intraday data file for F.US.MCLEQ22 after download. | 2022-06-17 07:57:37.066
HD Request # 6 | Completion time: 1s. | 2022-06-17 07:57:37.066
HD Request # 6 | Intraday data download complete for F.US.MCLEQ22. Unique request ID: 5 | 2022-06-17 07:57:37.066
Removing historical data download ID 5. | 2022-06-17 07:57:37.066
Real-time Intraday chart data file updates started for F.US.MCLEQ22 | 2022-06-17 07:57:37.066
Opened cached Intraday file: C:\SierraChart\Data\F.US.MCLEQ22.scid. Thread ID: 956 | 2022-06-17 07:57:37.068
Intraday chart data file opened for F.US.MCLEQ22 | 2022-06-17 07:57:37.068
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-06-17 07:57:37.068

Triggering next historical data download in queue. | 2022-06-17 07:57:37.068
No download requests in the queue to start downloads for. | 2022-06-17 07:57:37.068
Socket (3) | Socket gracefully closed by remote side. | 2022-06-17 07:57:37.113
Socket (3) | Closed. | 2022-06-17 07:57:37.113
F.US.MESU22 [C][M] Flex Renko 10-1-1 #13 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-17 08:07:58.013
F.US.MCLEQ22[M] Flex Renko 10-1-1 #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-17 08:11:35.485
F.US.MCLEQ22[M] Flex Renko 10-1-1 #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-17 08:11:38.557
F.US.MCLEQ22[M] Flex Renko 10-1-1 #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-06-17 08:12:49.471
Data/Trade service configuration not loaded. Name not found: | 2022-06-17 08:13:46.056 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-06-17 08:23:53.579
The message log has been sent to support. | 2022-06-17 08:23:53.579 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-06-17 08:23:53.579
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-06-17 08:23:53.579
Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2022-06-17 08:23:54.991
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-06-17 08:23:55.249
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-17 08:23:55.250
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-17 08:23:55.486
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-17 08:23:55.486
[2022-06-17 17:16:36]
John - SC Support - Posts: 38653
There are no issues in the log with your connection to CQG.

When you are not in Simulation Mode (so you are live) are you able to see/select the correct account on the Trade Window? Refer to the following for where the account list is located:
Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM)

If you have the correct account showing on the Trade Window, then it sounds like your problem is that when you are submitting an order it is getting rejected. Select Trade >> Trade Service Log to open that window and see if there are rejection messages listed. If you need help interpreting what is in there, then please post the information from your Trade Service Log to this thread for us to take a look.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account