Support Board
Date/Time: Fri, 14 Mar 2025 04:26:07 +0000
Connection trouble with Gain Capital
View Count: 471
| [2022-06-17 11:59:27] |
| xHuey - Posts: 2 |
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Hello, i wanted to do my monthly connection to my gain capital account so i could continue trading with my leeloo account but i cant connect to it. here is the message log capture. best regards, Baptiste FALL |
 LEELOO SUPP.PNG / V - Attached On 2022-06-17 11:58:08 UTC - Size: 46.34 KB - 113 views |
| [2022-06-17 12:51:04] |
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Upon connection to the Gain Capital server, the connection is immediately getting closed. We do not know the reason. This is one reason, why we do not provide technical support for gain capital. You need to ask Gain capital for help with this. Gain capital has been notified about the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-17 13:11:30
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| [2022-06-17 13:11:53] |
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Gain capital has been notified about the issue. Other users are having the same problem. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-17 13:42:30] |
| Stage 5 Trading - Posts: 155 |
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Hi Trader, Please try connecting your Sierra Chart to the GAIN Production Account again. We believe that the issue has been resolved. Let us know if you have any issues. Thank you and have a great weekend! Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
| [2022-06-17 13:42:58] |
| StoneX Futures Support - Posts: 8 |
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The issue is resolved. For any questions, reach out to GFSupport@StoneX.com. |
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