Support Board
Date/Time: Fri, 14 Mar 2025 09:54:48 +0000
Support for Gain/Stonex
View Count: 580
| [2022-06-17 11:56:52] |
| User23815 - Posts: 210 |
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Not able to connect SC to Gain this morning. It was working yesterday. I did not make any changes to the Gain version. Using Version 2383 of SC. Has support officially stopped? If so, is there a way to maintain connection until I can get my account moved? Thanks
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| [2022-06-17 13:09:51] |
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We do not know why there is a problem. Gain Capital has been notified of the issue. There have been no changes on the Sierra Chart side and we would not withdraw support for gain capital in existing versions of Sierra Chart, only newer versions. As of yet, no change has occurred from our side. Gain Capital should resolve the problem shortly we expect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-17 13:12:20] |
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To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-17 13:41:36] |
| StoneX Futures Support - Posts: 8 |
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The issue is resolved. For any questions, reach out to GFSupport@StoneX.com. |
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