Support Board
Date/Time: Sat, 30 Nov 2024 06:29:11 +0000
Login problem
View Count: 487
| [2022-06-15 17:22:05] |
| Użytkownik611152 - Posts: 11 |
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Hello and welcome. I am having trouble logging in to my real data in the chart. Yesterday I paid for my access to data for USD 26 for another month. It turned out that, however, I need a newer version. What can I do now to gain access to my money and so that the money I deposited yesterday will not be lost? Regards |
| [2022-06-15 19:58:53] |
| John - SC Support - Posts: 36350 |
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First of all, you have not lost any money. You can always view your transactions by selecting the link for View Transaction Log and Payment Receipts from the Account Control Panel on our website. You can also access that page through this link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog When you changed your package from Package 3 to 10, your Usage Time was adjusted to account for the difference in the cost of the packages. So you are now on Package 10 with an end date of July 6, 2022. As to the data, are you getting data from CQG, or are you wanting data from our Denali Exchange Data Feed? You are not setup to get data from us yet, but you should be getting the real-time data from CQG, since it looks like you are connected to them and the version you are on should allow the connectivity. Just be aware that we have stopped allowing data from CQG into Sierra Chart starting with version 2394. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 If you want to get CME Group data from us, then refer to the Setup Instructions for the Denali Exchange Data Feed here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-07 13:11:18] |
| Użytkownik611152 - Posts: 11 |
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Dzień dobry. Bardzo proszę o pomoc. Jestem połączony z platformą Sierra, ale nie mam załadowanych obecnych i wcześniejszych dni. Ostatni widoczny dzień to 30.11.2022r. Co mogę zrobić, żeby mieć na bieżąco rzeczywiste dane?
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| [2022-12-07 15:12:27] |
| John - SC Support - Posts: 36350 |
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From Google Translate: Good day. Please help. I'm connected to the Sierra platform but I don't have current and previous days loaded. The last visible day is November 30, 2022. What can I do to keep real data up to date?
Please go through the items at the following link, one by one to see if one of these applies to your situation: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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