Support Board
Date/Time: Thu, 13 Mar 2025 14:34:23 +0000
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View Count: 373
| [2022-06-15 13:28:54] |
| MatZer0 - Posts: 36 |
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Hi, I have active Sierra package, Denali and CME market data subscribtions. Today when I arrived at my trading station charts are not updating but connection to the data feed seems to be active I tried to disconnect and reconnect. It connects with no problems but still all charts are frozen Please help me to restore access to my services |
| [2022-06-15 13:33:06] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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