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Date/Time: Sat, 15 Mar 2025 02:42:09 +0000



Incompatible Chartbooks and Sierra Support required to convert them so i can see my charts

View Count: 817

[2022-06-14 20:33:18]
Baze - Posts: 3
The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\Users\donvi\OneDrive\Desktop\SierraChart\SierraChart2401\Data\Chartbook-NOFT-ES-v2.cht | 2022-06-14 20:28:40.188 *

Someone please help me with this issue it's been a while since i've been back to using Sierra and now with the most updated and Previous version i get this message when opening my chartbook.

thanks
[2022-06-14 20:57:55]
Sierra Chart Engineering - Posts: 104368
Attach the Chartbooks you are having difficulty with and then we will get them converted for you. Instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-15 00:44:56]
Baze - Posts: 3
I've uploaded the files that I purchased 3 years ago from another service. I want to make sure that all these files are compatible with your new SC version.

Thank you
Date Time Of Last Edit: 2022-06-15 00:52:58
Private File
attachmentTPO chart.StdyCollct - Attached On 2022-06-15 00:42:53 UTC - Size: 55.91 KB - 245 views
Private File
[2022-06-15 17:49:31]
John - SC Support - Posts: 38678
Here are the updated files.

Note that there is nothing we can do with the FootprintPatters.dll file. If you have the source code, then you will need to update and recompile it. Otherwise, if you can find the person that developed it for you, have them update and recompile for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
attachmentChartbook-NOFT-ES-v2.cht - Attached On 2022-06-15 17:49:02 UTC - Size: 40.05 KB - 183 views
attachmentTPO chart.StdyCollct - Attached On 2022-06-15 17:49:21 UTC - Size: 111.87 KB - 263 views
[2022-06-20 17:33:07]
Baze - Posts: 3
Thank you guys, I have two DOM files that need to be converted as well. Please and thank you again.
attachmentJigsaw-Advanced-DOM.Cht - Attached On 2022-06-20 17:32:13 UTC - Size: 30.79 KB - 307 views
attachmentJigsaw-Daytradr-DOM.Cht - Attached On 2022-06-20 17:32:27 UTC - Size: 61.61 KB - 281 views
[2022-06-20 18:06:05]
John - SC Support - Posts: 38678
Here are the updated versions.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
attachmentJigsaw-Advanced-DOM.Cht - Attached On 2022-06-20 18:05:54 UTC - Size: 3.83 KB - 298 views
attachmentJigsaw-Daytradr-DOM.Cht - Attached On 2022-06-20 18:06:00 UTC - Size: 7.19 KB - 267 views
[2022-07-10 16:39:26]
User955853 - Posts: 2
Hello I am trying to use these cht files but sierrachart says incompatible
attachmentG7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-07-10 16:38:58 UTC - Size: 276.18 KB - 250 views
attachmentG7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-07-10 16:39:05 UTC - Size: 528.28 KB - 182 views
[2022-07-11 16:24:35]
John - SC Support - Posts: 38678
Attached are the updated chartbooks.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
attachmentG7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-07-11 16:24:27 UTC - Size: 20.56 KB - 270 views
attachmentG7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-07-11 16:24:32 UTC - Size: 44.09 KB - 208 views

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