Support Board
Date/Time: Fri, 14 Mar 2025 09:42:56 +0000
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View Count: 522
| [2022-06-14 16:27:03] |
| User789877 - Posts: 1 |
|
I spent days reading instructions and still your platform doesn't open anything. i'm sorry to read that sierra charts is a very simple to use platform https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=65634 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=65635 |
| [2022-06-14 17:03:42] |
| John - SC Support - Posts: 38653 |
|
Please follow these instructions to get us your Message Log, as we need to see more information than what was in your images: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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