Support Board
Date/Time: Thu, 13 Mar 2025 14:23:08 +0000
Live account
View Count: 587
| [2022-06-13 19:04:17] |
| User426450 - Posts: 15 |
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Live account keep switching to Demo when I select either buy or sell. Please advice
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| [2022-06-13 19:14:17] |
| John - SC Support - Posts: 38625 |
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You must not be connected to your Trading Service. What trading service do you use so we can point you to the proper instructions?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 12:16:25] |
| User426450 - Posts: 15 |
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I wasn't connected to CQG WebAPI (trading). I did it and my live account is fine. It was confusing because I has always ben connected to CQG WebAPI until I couldn't connect anymore and after all the reading and posting I went from package 3 to package 10. I also pay for Denali live data $11 and $3.50. I told AMP not to charge my account for CQG data feed since I was already paying $14.50 for denali. I change then on Global settings from CQG WebAPI to SC DATA all services. I found out yesterday that I was on Simulated mode all the time because I was not connected to a Trading Services. After changing from Sierra Data to CQG WebAPI the issue is resolved. My question is: 1.) Am I using again CQG data feed. I feel that the constant updating of data for Charts that was gone when I was on Sierra Data is back and this is somewhat slow. Thank you for your answer. If you don't mind explaining briefly this. |
| [2022-06-14 13:00:42] |
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1. We are not understanding this. We will make sure you are using the Denali Exchange Data Feed. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 22:54:28] |
| User426450 - Posts: 15 |
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Software version: 2394 64-bit | 2022-06-14 18:50:31.117 Primary Thread ID: 27548 | 2022-06-14 18:50:31.117 Usage end date: 2022-06-16 | 2022-06-14 18:50:31.117 Enabled for: Sierra Chart Historical Data Service. | 2022-06-14 18:50:31.117 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-14 18:50:31.117 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-14 18:50:31.117 Enabled for exchange2: CME | 2022-06-14 18:50:31.117 Enabled for exchange2: CBOT (Trading Account Required) | 2022-06-14 18:50:31.117 Enabled for exchange2: COMEX (Trading Account Required) | 2022-06-14 18:50:31.117 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-06-14 18:50:31.117 Enabled for exchange2: fairx_exchange.data | 2022-06-14 18:50:31.117 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-14 18:50:31.117 Current selected Data/Trading service: CQG WebAPI | 2022-06-14 18:50:31.117 Custom symbol settings values: disabled | 2022-06-14 18:50:31.117 Chart Update Interval: 500 | 2022-06-14 18:50:31.117 Intraday Data Storage Time Unit: 0 | 2022-06-14 18:50:31.117 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-14 18:50:31.117 2022-06-14 22:50:31 Local computer time in UTC | 2022-06-14 18:50:31.117 2022-06-14 18:50:31 Local computer time in SC Time Zone | 2022-06-14 18:50:31.117 2022-06-14 22:38:53 Server time in UTC | 2022-06-14 18:50:31.117 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-14 18:50:31.117 Program path: C:\SierraChart\ | 2022-06-14 18:50:31.117 Data Files path: C:\SierraChart\Data\ | 2022-06-14 18:50:31.117 OS Version Number: 10.0 | 2022-06-14 18:50:31.118 Locale Setting: C | 2022-06-14 18:50:31.118 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-14 18:50:31.120 Allowed protected custom studies: | 2022-06-14 18:50:31.120 Crash reporter started: true | 2022-06-14 18:50:31.120 |
| [2022-06-15 17:16:49] |
| John - SC Support - Posts: 38625 |
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You are setup to get the data for the CME Group from our Denali Exchange Data Feed. Data for any other exchange would be coming from CQG.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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