Support Board
Date/Time: Fri, 14 Mar 2025 07:05:51 +0000
Gold Futures Data Feed required
View Count: 998
| [2022-06-13 16:33:23] |
| User150865 - Posts: 11 |
|
Good evening. I currently require live data feed for the symbol F.US.GCEQ22. I just signed up for the $3.50 Denali feed for the CME Group non professional. However the feed doesn't seem to be coming through on my Sierra Chart. I was wondering if you could assist. Thank you.
|
| [2022-06-13 16:38:00] |
| |
|
First translate the symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service And if you still have an issue, follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-13 16:38:18
|
| [2022-06-14 21:14:13] |
| User150865 - Posts: 11 |
|
Good evening. Thank you for your response and sending the guidance. I followed it and when I disconnected it started to download historical data. I am unsure if this was what fixed the issue or something else. Either way, it appears to be resolved now. Thank you for your time.
|
To post a message in this thread, you need to log in with your Sierra Chart account: