Support Board
Date/Time: Fri, 14 Mar 2025 09:56:44 +0000
Why Is Trading Evaluator Data Delayed?
View Count: 646
| [2022-06-13 04:11:01] |
| User437317 - Posts: 6 |
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I signed up for a Sierra Chart account for the sole purpose of Chart Analysis. I will never place any trades. But it is imperative that I receive real-time data. I first signed up for Service Package 12 to utilize the Denali MBO feed but am being forced to wait on my broker to activate Teton order routing. Next I signed up for your real-time Trading Evaluator service but it too is showing as DELAYED. Why am I NOT receiving real-time data? |
| [2022-06-13 07:26:48] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ---- You just have to wait until your funded account is set up on Teton order routing. When that is done you can then begin to receive the CME Group real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-13 07:28:37
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