Support Board
Date/Time: Fri, 14 Mar 2025 07:13:47 +0000
I switched from package 3 to 10 and now I have blank TPO chart and blank footprint chart
View Count: 504
| [2022-06-13 01:00:16] |
| seaknight - Posts: 4 |
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Hi, I was getting delayed data on FXCM forex symbols, approx. 1-2 minutes. I thought upgrading to Denali feed might make things better. However, Now I have blank Market Profile (Bars by Numbers) and blank Footprint Chart. The VWAP chart is still working fine. I have sierra chart installed on 2 PCs and both are having the same problem. I tried symbol rollover, Edit, delete and re-downloaded all data, however, the problem is still there. Can Anyone Help please !!! |
 Seirra chart problems.jpg / V - Attached On 2022-06-13 00:58:13 UTC - Size: 267.9 KB - 129 views |
| [2022-06-13 07:25:19] |
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It will not help to be on Service Package 10 or higher. We see you are now on Service Package 5 which includes TPO and Numbers Bars charts. So you should be all set now. If not, restart Sierra Chart. How are you concluding that there is a data delay? Make sure your computer's clock is set correctly in case it is not and you are getting a false indication: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-13 07:25:49
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| [2022-06-16 20:38:37] |
| seaknight - Posts: 4 |
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Thanks for getting back to me. Yes, it is working fine now. I am using MT4/5 and Seirra chart simultaneously for analysis. So, at times I see price moving up in MT5, and several seconds or minutes later it moves up in seirra chart. |
| [2022-06-16 20:42:02] |
| John - SC Support - Posts: 38653 |
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What is one of the symbols for which you see this occur?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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