Support Board
Date/Time: Fri, 14 Mar 2025 07:04:17 +0000
Teton Order Routing Service
View Count: 633
| [2022-06-09 16:53:17] |
| 2garin - Posts: 184 |
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What causes the time difference? see the attachment |
time.png| [2022-06-09 18:22:58] |
| John - SC Support - Posts: 38653 |
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Most likely it is just the time on your computer versus the time stamping from the exchange. In other words, your computer clock is off by about 10 minutes. But, just to be sure it is not something else, please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-09 21:02:31] |
| 2garin - Posts: 184 |
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sent via Send for Analysis button
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| [2022-06-15 02:05:41] |
| 2garin - Posts: 184 |
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When will the answer come?
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| [2022-06-15 04:03:50] |
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This is the problem: Allow Support for Sierra Chart Data Feeds is disabled. | 2022-06-10 08:51:49.261 Enable this setting: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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