Support Board
Date/Time: Thu, 13 Mar 2025 10:44:10 +0000
charts keep freezing up
View Count: 1278
| [2022-06-07 16:54:45] |
| User850090 - Posts: 26 |
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Hello. Every time when I open my charts they freeze up. I have to close Sierra and restart it. I think it is because I added Market Depth Historical study to most of my charts. Thanks
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| [2022-06-07 17:54:37] |
| John - SC Support - Posts: 38621 |
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The Market Depth Historical Graph is fairly intensive, but it should not "freeze up" the software. Is the software actually "freezing" or is it just interacting slowly? Also, it's possible that the system is loading missing market depth data, during which time it would be reloading the chart. Refer to the following for items to check into to improve performance: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-07 19:29:51] |
| User850090 - Posts: 26 |
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It freeze up the software. I have to kill it an restart it. But it is doing only when I want open NQ futures. See pictures. It will load up only 74% and then freeze up. Just NQ futures. ES is working good.
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 Screenshot 2022-06-07 142346.png / V - Attached On 2022-06-07 19:27:54 UTC - Size: 4.89 KB - 185 views Screenshot 2022-06-07 141030.png / V - Attached On 2022-06-07 19:28:11 UTC - Size: 48.61 KB - 163 views |
| [2022-06-07 19:33:14] |
| User850090 - Posts: 26 |
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File attached
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| Screenshot 2022-06-07 143127.png / V - Attached On 2022-06-07 19:32:39 UTC - Size: 56.51 KB - 172 views |
| [2022-06-07 19:43:21] |
| User850090 - Posts: 26 |
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I am able to open candle stick NQ chart but when I use nubers bars study it freezes up. Exactly when it is on 74.1%. Then i have to restart Sierra charts. Thanks
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| [2022-06-07 21:08:26] |
| John - SC Support - Posts: 38621 |
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Please get us a copy of the chartbook that has that chart in it. You can attach it Privately if you want. Refer to the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-07 23:43:48] |
| User850090 - Posts: 26 |
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Every chartbook with NQM22 futures won't open. It will freeze in the middle and I can not use Sierra at all. Everything is frozen. This is how far it will open. I also installed different versions.
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| Screenshot 2022-06-07 183707.png / V - Attached On 2022-06-07 23:38:46 UTC - Size: 80.95 KB - 153 views Attachment Deleted. Screenshot 2022-06-07 182650.png / V - Attached On 2022-06-07 23:42:36 UTC - Size: 53.67 KB - 149 views |
| [2022-06-08 15:20:58] |
| John - SC Support - Posts: 38621 |
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Please get us a copy of the chartbook that has that chart in it. You can attach it Privately if you want. Refer to the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-13 11:16:46] |
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Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook And also refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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