Support Board
Date/Time: Thu, 13 Mar 2025 10:18:00 +0000
Why
View Count: 538
| [2022-06-07 16:45:14] |
| Lilylaw - Posts: 10 |
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Dear Sierra Chart, There's something weird today in my Sierra Chart. Starting at 9:30am US Central Time, some of my account data shown with Yellow Bands on "Waiting for download complete". Even thought i have clicked "Delete and download data", it still takes a lot time to run the data. This problem last until 10:10am. May i know what shall i do if similar things happen next time? I have tried to close the sierra chart and reload the whole thing again, but it does not work as well. Thanks. |
| [2022-06-07 17:16:22] |
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Tell us the symbol of one of the charts you noticed this with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-08 00:16:55] |
| Lilylaw - Posts: 10 |
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Symbols: MHI, TSLA,FB, QQQ, SPY Thanks. |
| [2022-06-08 15:24:35] |
| John - SC Support - Posts: 38621 |
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Please get us the Message Log by following these instructions related to one of those symbols: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-13 15:09:34] |
| Lilylaw - Posts: 10 |
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It seems the symbols are ok now. Thanks.
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