Support Board
Date/Time: Fri, 14 Mar 2025 07:31:15 +0000
Account stopped working with Interactive brokers over weekend
View Count: 345
| [2022-06-06 16:18:13] |
| User926386 - Posts: 1 |
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Hi Anthony, Has something happened to my account over the weekend? I am now unable to connect to the IB TWS application. Below are the log file errors, it was all working ok on Friday evening. Thanks Noel Reading Internal Order ID file. | 2022-06-06 00:30:48 Reading Trade Orders file. | 2022-06-06 00:30:48 Reading Trade Positions file. | 2022-06-06 00:30:48 Account Balance file. | 2022-06-06 00:30:48 UDPListener (752). Port 22904 | Error binding to UDP port: 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2022-06-06 00:30:48 Software version: 1882 32-bit | 2022-06-06 00:30:48 Usage end date: 2022-07-05 | 2022-06-06 00:30:48 Enabled for: Sierra Chart Historical Data Service. | 2022-06-06 00:30:48 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-06 00:30:48 Current selected Data/Trading service: Interactive Brokers | 2022-06-06 00:30:48 Chart Update Interval: 500 | 2022-06-06 00:30:48 Intraday Data Storage Time Unit: 1 | 2022-06-06 00:30:48 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-06-06 00:30:48 2022-06-06 00:30:47 Local computer time | 2022-06-06 00:30:48 2022-06-05 23:30:47 Local computer time in UTC | 2022-06-06 00:30:48 2022-06-06 00:30:47 Local computer time in SC Time Zone | 2022-06-06 00:30:48 2022-06-05 23:26:41 Server time in UTC | 2022-06-06 00:30:48 Local computer UTC time and Server UTC time difference: 246 seconds. | 2022-06-06 00:30:48 Notice: Your computer's clock is off by 246 seconds. For help with this, press the 'Send for Analysis' button. | 2022-06-06 00:30:48 Program path: c:\sierrachart_scanner\ | 2022-06-06 00:30:48 Data Files path: c:\sierrachart_scanner\Data\ | 2022-06-06 00:30:48 OS Version Number: 6.1 | 2022-06-06 00:30:48 Locale Setting: C | 2022-06-06 00:30:48 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-06 00:30:48 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2022-06-06 00:30:48 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2022-06-06 00:30:48 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 95.216.233.104. | 2022-06-06 00:30:48 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-06 00:30:48 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-06 00:30:48 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-06 00:30:48 Received 5 login tokens. | 2022-06-06 00:30:48 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2022-06-06 00:30:48 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2022-06-06 00:30:48 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2022-06-06 00:30:48 Symbol settings MD5 received. Request ID: 1. | 2022-06-06 00:30:50 Symbol settings are up-to-date for interactive_brokers.trading. | 2022-06-06 00:30:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2022-06-06 00:30:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2022-06-06 00:30:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2022-06-06 00:30:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-06-06 00:30:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-06-06 00:30:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-06-06 00:30:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-06-06 00:30:50 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-06-06 00:30:50 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2022-06-06 00:30:53 * Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2022-06-06 00:31:33 * Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2022-06-06 00:31:47 * Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2022-06-06 00:33:22 * |
| [2022-06-06 16:37:07] |
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Refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Your account has been provided access to package 12 for 60 days. After that you need to change to Service Package 10. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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