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Date/Time: Fri, 14 Mar 2025 10:08:42 +0000



Hi

View Count: 427

[2022-06-06 08:29:33]
User304806 - Posts: 3
Hi Team,

Since I switched to Denali date a few hours ago, (and had CME exchange access in Sierra chart activated, I have lost access to live trading.
I have been unable to place order (live trading) on the new platform setup.
The moment I place an order, Sierra Chart automatically switches to simulation mode!
I have already spoken spoke to AMP, but they couldn't solve the problem and referred me to you.
As a matter of urgency Could you please look into this ASAP. I am desperate to place some live orders.
Many thanks in advance.

Regards,
Sean
[2022-06-06 08:33:40]
Sierra Chart Engineering - Posts: 104368
You need to still have Sierra Chart set to use CQG.

Follow the instructions here:
CQG Trading Platform Service: Setup Instructions

You will still be able to receive the Denali Data Feed when connected to CQG:
Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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