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Date/Time: Fri, 14 Mar 2025 07:23:26 +0000



Amp danali date feed routing CQG

View Count: 515

[2022-06-03 21:33:30]
Gusa - Posts: 12
hey, i can load symbol
after i do all say to connect

this is the eror i get


Triggering next historical data download in queue. | 2022-06-03 21:31:56.836
No download requests in the queue to start downloads for. | 2022-06-03 21:31:56.836
Requesting market depth updates for: F.US.EPM22 if supported. | 2022-06-03 21:31:58.444
CQG WebAPI | Requesting market data including full depth for F.US.EPM22 | 2022-06-03 21:31:58.444
CQG WebAPI | Market data subscription for F.US.EPM22 was unsuccessful. Text: Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2022-06-03 21:31:58.759
Symbol Error - F.US.EPM22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2022-06-03 21:31:58.759


what to do?, thank you
[2022-06-06 13:59:58]
John - SC Support - Posts: 38653
Most likely you have the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No. Make sure this is set to Yes and then select File >> Disconnect followed by File >> Connect to Data Feed.

If that setting was already set to Yes, then we would need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-06 14:22:23]
Gusa - Posts: 12
hey its help thank you
i have now 1 more problem
i chmage in the dom to my number account and he dont give me to trade

this is the eror


Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 1821. Service Order ID: (none). Symbol: F.US.MESM22. Account: 152573 | 2022-06-06 14:20:07.561 *
[2022-06-06 16:53:03]
John - SC Support - Posts: 38653
Make sure you are NOT in Trade Simulation Mode when you want to place a live order. Refer to the following:
Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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