Support Board
Date/Time: Tue, 15 Jul 2025 19:26:04 +0000
Amp danali date feed routing CQG
View Count: 594
| [2022-06-03 21:33:30] |
| Gusa - Posts: 12 |
|
hey, i can load symbol after i do all say to connect this is the eror i get Triggering next historical data download in queue. | 2022-06-03 21:31:56.836 No download requests in the queue to start downloads for. | 2022-06-03 21:31:56.836 Requesting market depth updates for: F.US.EPM22 if supported. | 2022-06-03 21:31:58.444 CQG WebAPI | Requesting market data including full depth for F.US.EPM22 | 2022-06-03 21:31:58.444 CQG WebAPI | Market data subscription for F.US.EPM22 was unsuccessful. Text: Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2022-06-03 21:31:58.759 Symbol Error - F.US.EPM22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2022-06-03 21:31:58.759 what to do?, thank you |
| [2022-06-06 13:59:58] |
| John - SC Support - Posts: 40908 |
|
Most likely you have the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No. Make sure this is set to Yes and then select File >> Disconnect followed by File >> Connect to Data Feed. If that setting was already set to Yes, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-06 14:22:23] |
| Gusa - Posts: 12 |
|
hey its help thank you i have now 1 more problem i chmage in the dom to my number account and he dont give me to trade this is the eror Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 1821. Service Order ID: (none). Symbol: F.US.MESM22. Account: 152573 | 2022-06-06 14:20:07.561 * |
| [2022-06-06 16:53:03] |
| John - SC Support - Posts: 40908 |
|
Make sure you are NOT in Trade Simulation Mode when you want to place a live order. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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