Support Board
Date/Time: Fri, 14 Mar 2025 04:36:38 +0000
Amp danali date feed routing CQG
View Count: 514
| [2022-06-03 21:33:30] |
| Gusa - Posts: 12 |
|
hey, i can load symbol after i do all say to connect this is the eror i get Triggering next historical data download in queue. | 2022-06-03 21:31:56.836 No download requests in the queue to start downloads for. | 2022-06-03 21:31:56.836 Requesting market depth updates for: F.US.EPM22 if supported. | 2022-06-03 21:31:58.444 CQG WebAPI | Requesting market data including full depth for F.US.EPM22 | 2022-06-03 21:31:58.444 CQG WebAPI | Market data subscription for F.US.EPM22 was unsuccessful. Text: Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2022-06-03 21:31:58.759 Symbol Error - F.US.EPM22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EP (corresponding to ID = 1) is not enabled. | 2022-06-03 21:31:58.759 what to do?, thank you |
| [2022-06-06 13:59:58] |
| John - SC Support - Posts: 38653 |
|
Most likely you have the option for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No. Make sure this is set to Yes and then select File >> Disconnect followed by File >> Connect to Data Feed. If that setting was already set to Yes, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-06 14:22:23] |
| Gusa - Posts: 12 |
|
hey its help thank you i have now 1 more problem i chmage in the dom to my number account and he dont give me to trade this is the eror Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 1821. Service Order ID: (none). Symbol: F.US.MESM22. Account: 152573 | 2022-06-06 14:20:07.561 * |
| [2022-06-06 16:53:03] |
| John - SC Support - Posts: 38653 |
|
Make sure you are NOT in Trade Simulation Mode when you want to place a live order. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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