Support Board
Date/Time: Thu, 13 Mar 2025 21:28:46 +0000
$SPX Data skipping?
View Count: 485
| [2022-06-03 16:10:11] |
| Jeff Li - Posts: 58 |
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Hi, I am experiencing some data blanks for $SPX data. My ES is fine but I noticed that there would be no data coming in for $SPX in random intervals. It happened once last night near the close and again just now. The Countdown timer is stuck at the last tick which confirms the lack of data incoming. Thanks. |
| [2022-06-03 16:22:54] |
| Jeff Li - Posts: 58 |
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It's been stuck for about 30 mins now with random updates, the candle sticks are all wrong now
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| [2022-06-03 17:16:56] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-03 17:31:46] |
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Yes we do see the issue from about 12 to 12:30 PM US Eastern time: https://www.sierrachart.com/image.php?Image=1654277471778.png This was a problem, from our data provider Barchart. It is not something that we would have any direct control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-03 17:32:02
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| [2022-06-03 17:58:26] |
| Jeff Li - Posts: 58 |
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Anyway I can update the data? or do we have to wait for barchart to fix this before the data can be reflected?
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| [2022-06-03 18:11:50] |
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They are not going to be able to patch the missing data. Any time that our data provider Barchart has data loss, the data is simply gone.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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