Support Board
Date/Time: Fri, 14 Mar 2025 10:12:52 +0000
FTSE100 data not coming through
View Count: 936
| [2022-06-02 10:48:45] |
| User21339 - Posts: 61 |
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i track this but this last few days the feed isnt coming through. CFD-FXCM all the others do just the FTSE. Any ideas why? |
| [2022-06-02 11:14:02] |
| User431178 - Posts: 613 |
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It is a public holiday in UK today and tomorrow, so no FTSE trading. https://www.forexfactory.com/ |
| [2022-06-02 11:43:09] |
| User21339 - Posts: 61 |
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yeah im aware of the holiday. but it only shows historical for the daily and it ends on 31st dec 2020 here is a vid showing the problem. https://icedrive.net/s/YQfTGB6RjjZb1ZTTybPZAy8QGiGA |
| [2022-06-02 11:53:32] |
| User431178 - Posts: 613 |
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Did you try delete and download data? I have both historical and intraday data up to yesterday close. |
ftse.png| [2022-06-02 12:03:03] |
| User21339 - Posts: 61 |
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yes i have tried that. I also deleted the scid files incase they were corrupt and it hasnt downloaded new ones.
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| [2022-06-02 12:47:00] |
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You may be using the wrong symbol. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-02 13:15:58] |
| User21339 - Posts: 61 |
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i must say im not a fan of the new F5 tabs. Ive been through them all and there is nothing called Advanced settings as shown in your link. however i have enabled 'show rollover dates' and reset the scales too. as you see there is no data showing for uk100 https://www.sierrachart.com/image.php?Image=1654175696561.png |
| [2022-06-02 14:01:51] |
| User21339 - Posts: 61 |
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im no stranger as you know to your charting package. i track the uk100 all the time. im just flummoxed why i cant open it anymore. File>New/Open intraday chart does show a scid for uk100 but it doesnt open it when selected. it is very small too at 56B |
| [2022-06-02 14:13:08] |
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We will update the documentation now. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-02 14:29:29] |
| User21339 - Posts: 61 |
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DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-06-02 15:27:18.159 * DTC Client socket (1) | CloseSocket call. | 2022-06-02 15:27:18.159 DTC Client socket (0) | CloseSocket call. | 2022-06-02 15:27:18.159 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-06-02 15:27:18.159 DTC Client socket (1) | Closed. | 2022-06-02 15:27:18.159 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-02 15:27:18.159 Software version: 2390 64-bit | 2022-06-02 15:27:18.263 Primary Thread ID: 2188 | 2022-06-02 15:27:18.263 Usage end date: 2022-10-23 | 2022-06-02 15:27:18.263 Enabled for: Advanced Features 2. | 2022-06-02 15:27:18.263 Enabled for: Sierra Chart Historical Data Service. | 2022-06-02 15:27:18.263 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-02 15:27:18.263 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-06-02 15:27:18.263 Current selected Data/Trading service: SC Data - All Services | 2022-06-02 15:27:18.263 Custom symbol settings values: disabled | 2022-06-02 15:27:18.263 Chart Update Interval: 500 | 2022-06-02 15:27:18.263 Intraday Data Storage Time Unit: 1 | 2022-06-02 15:27:18.263 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-06-02 15:27:18.263 2022-06-02 14:27:18 Local computer time in UTC | 2022-06-02 15:27:18.263 2022-06-02 15:27:18 Local computer time in SC Time Zone | 2022-06-02 15:27:18.263 2022-06-02 00:57:12 Server time in UTC | 2022-06-02 15:27:18.263 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-06-02 15:27:18.263 Program path: L:\SierraChart\ | 2022-06-02 15:27:18.263 Data Files path: L:\SierraChart\Data\ | 2022-06-02 15:27:18.263 OS Version Number: 10.0 | 2022-06-02 15:27:18.263 Locale Setting: C | 2022-06-02 15:27:18.263 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-06-02 15:27:18.264 Allowed protected custom studies: | 2022-06-02 15:27:18.264 Crash reporter started: true | 2022-06-02 15:27:18.264 SC DTC Delayed Exchange Data | Connecting to the server ds24.sierracharts.com. Port 10043 | 2022-06-02 15:27:20.152 DTC Client socket (1) | Creating socket. | 2022-06-02 15:27:20.153 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-02 15:27:20.153 DTC Client socket (1) | Connecting to IP: 154.14.194.212. | 2022-06-02 15:27:20.153 Saved Chartbook: Majors.Cht. Time: 0.0033 seconds. | 2022-06-02 15:27:21.871 Saved Chartbook: Minors.Cht. Time: 0.0048 seconds. | 2022-06-02 15:27:21.877 Saved Chartbook: THE LOT.cht. Time: 0.0017 seconds. | 2022-06-02 15:27:21.879 Saved Chartbook: DAX .cht. Time: 0.0024 seconds. | 2022-06-02 15:27:21.882 Saved Chartbook: Stocks.Cht. Time: 0.0073 seconds. | 2022-06-02 15:27:21.895 Saved Chartbook: Crypto.Cht. Time: 0.0009 seconds. | 2022-06-02 15:27:21.896 Saved Chartbook: Futures.Cht. Time: 0.0012 seconds. | 2022-06-02 15:27:21.898 Saved Chartbook: Watching Today.Cht. Time: 0.0034 seconds. | 2022-06-02 15:27:21.903 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:27:25.507 Added historical Intraday data request for UK100 to the queue. | 2022-06-02 15:27:25.507 Intraday data recording state for symbol UK100 is set to download 'Pending'. | 2022-06-02 15:27:25.507 Triggering next historical data download in queue. | 2022-06-02 15:27:25.507 Reloading all charts with filename: UK100.scid | 2022-06-02 15:27:25.507 HD Request # 180 | Downloading Intraday chart data for UK100 to the file UK100.scid. Service: fxcm | 2022-06-02 15:27:25.508 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:27:25.508 HD Request # 180 | Download start date-time: 2021-11-28 14:27:25.000000. File last date-time: 00:00:00.000000 | 2022-06-02 15:27:25.508 HD Request # 180 | Using server: ds4.sierracharts.com port 10150 | 2022-06-02 15:27:25.508 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:27:25.530 UK100[M] 2 Min #13 | Reloading chart. | 2022-06-02 15:27:25.530 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:27:25.534 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:27:25.534 UK100[M] 2 Min #13 | Currently no data in file to display. Will start historical data download and real-time updates. File: L:\SierraChart\Data\UK100.scid | 2022-06-02 15:27:25.535 Socket (2) | Creating socket. | 2022-06-02 15:27:25.634 Socket (2) | New receive buffer size: 5242880 | 2022-06-02 15:27:25.634 Socket (2) | Connecting to IP: 192.81.56.146. | 2022-06-02 15:27:25.634 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:27:26.092 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-06-02 15:27:34.181 * DTC Client socket (1) | CloseSocket call. | 2022-06-02 15:27:34.181 DTC Client socket (1) | Closed. | 2022-06-02 15:27:34.181 DTC Client socket (0) | CloseSocket call. | 2022-06-02 15:27:34.181 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-06-02 15:27:34.181 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-02 15:27:34.181 SC DTC Delayed Exchange Data | Connecting to the server ds14.sierracharts.com. Port 10043 | 2022-06-02 15:27:36.182 DTC Client socket (1) | Creating socket. | 2022-06-02 15:27:36.182 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-02 15:27:36.182 DTC Client socket (1) | Connecting to IP: 157.90.1.40. | 2022-06-02 15:27:36.182 Socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-06-02 15:27:39.647 * Socket (2) | CloseSocket call. | 2022-06-02 15:27:45.507 Socket (2) | Closed. | 2022-06-02 15:27:45.507 HD Request # 180 | Error downloading historical Intraday data for UK100. Timeout error connecting to server. | 2022-06-02 15:27:45.507 Added historical Intraday data request for UK100 to the queue. | 2022-06-02 15:27:45.507 Triggering next historical data download in queue. | 2022-06-02 15:27:45.507 Historical data download thread signaled to stop. | 2022-06-02 15:27:45.507 HD Request # 180 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for UK100 | 2022-06-02 15:27:45.507 HD Request # 180 | Completion time: 20s | 2022-06-02 15:27:45.507 HD Request # 181 | Downloading Intraday chart data for UK100 to the file UK100.scid. Service: fxcm | 2022-06-02 15:27:45.507 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:27:45.507 HD Request # 181 | Download start date-time: 2021-11-28 14:27:45.000000. File last date-time: 00:00:00.000000 | 2022-06-02 15:27:45.507 HD Request # 181 | Using server: ds12.sierracharts.com port 10149 | 2022-06-02 15:27:45.507 Socket (2) | Creating socket. | 2022-06-02 15:27:45.638 Socket (2) | New receive buffer size: 5242880 | 2022-06-02 15:27:45.638 Socket (2) | Connecting to IP: 204.15.197.14. | 2022-06-02 15:27:45.638 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-06-02 15:27:50.214 * DTC Client socket (1) | CloseSocket call. | 2022-06-02 15:27:50.215 DTC Client socket (1) | Closed. | 2022-06-02 15:27:50.215 DTC Client socket (0) | CloseSocket call. | 2022-06-02 15:27:50.215 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-06-02 15:27:50.215 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-02 15:27:50.215 SC DTC Delayed Exchange Data | Connecting to the server ds24.sierracharts.com. Port 10043 | 2022-06-02 15:27:52.217 DTC Client socket (1) | Creating socket. | 2022-06-02 15:27:52.218 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-02 15:27:52.218 DTC Client socket (1) | Connecting to IP: 154.14.194.212. | 2022-06-02 15:27:52.218 Socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-06-02 15:27:59.676 * Socket (2) | CloseSocket call. | 2022-06-02 15:28:05.498 Socket (2) | Closed. | 2022-06-02 15:28:05.498 HD Request # 181 | Error downloading historical Intraday data for UK100. Timeout error connecting to server. | 2022-06-02 15:28:05.498 Added historical Intraday data request for UK100 to the queue. | 2022-06-02 15:28:05.498 Triggering next historical data download in queue. | 2022-06-02 15:28:05.498 Historical data download thread signaled to stop. | 2022-06-02 15:28:05.498 HD Request # 181 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for UK100 | 2022-06-02 15:28:05.498 HD Request # 181 | Completion time: 20s | 2022-06-02 15:28:05.498 HD Request # 182 | Downloading Intraday chart data for UK100 to the file UK100.scid. Service: fxcm | 2022-06-02 15:28:05.498 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:28:05.498 HD Request # 182 | Download start date-time: 2021-11-28 14:28:05.000000. File last date-time: 00:00:00.000000 | 2022-06-02 15:28:05.498 HD Request # 182 | Using server: ds4.sierracharts.com port 10150 | 2022-06-02 15:28:05.498 Socket (2) | Creating socket. | 2022-06-02 15:28:05.498 Socket (2) | New receive buffer size: 5242880 | 2022-06-02 15:28:05.499 Socket (2) | Connecting to IP: 192.81.56.146. | 2022-06-02 15:28:05.499 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-06-02 15:28:06.242 * DTC Client socket (1) | CloseSocket call. | 2022-06-02 15:28:06.245 DTC Client socket (1) | Closed. | 2022-06-02 15:28:06.245 DTC Client socket (0) | CloseSocket call. | 2022-06-02 15:28:06.245 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-06-02 15:28:06.245 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-02 15:28:06.245 SC DTC Delayed Exchange Data | Connecting to the server ds14.sierracharts.com. Port 10043 | 2022-06-02 15:28:08.257 DTC Client socket (1) | Creating socket. | 2022-06-02 15:28:08.257 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-02 15:28:08.257 DTC Client socket (1) | Connecting to IP: 157.90.1.40. | 2022-06-02 15:28:08.257 Socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-06-02 15:28:19.539 * DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-06-02 15:28:22.278 * DTC Client socket (1) | CloseSocket call. | 2022-06-02 15:28:22.278 DTC Client socket (1) | Closed. | 2022-06-02 15:28:22.278 DTC Client socket (0) | CloseSocket call. | 2022-06-02 15:28:22.278 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-06-02 15:28:22.278 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-02 15:28:22.279 SC DTC Delayed Exchange Data | Connecting to the server ds24.sierracharts.com. Port 10043 | 2022-06-02 15:28:24.279 DTC Client socket (1) | Creating socket. | 2022-06-02 15:28:24.279 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-02 15:28:24.279 DTC Client socket (1) | Connecting to IP: 154.14.194.212. | 2022-06-02 15:28:24.279 Socket (2) | CloseSocket call. | 2022-06-02 15:28:25.504 Socket (2) | Closed. | 2022-06-02 15:28:25.504 HD Request # 182 | Error downloading historical Intraday data for UK100. Timeout error connecting to server. | 2022-06-02 15:28:25.505 Historical data download thread signaled to stop. | 2022-06-02 15:28:25.505 HD Request # 182 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for UK100 | 2022-06-02 15:28:25.505 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:28:25.505 HD Request # 182 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-06-02 15:28:25.505 HD Request # 182 | Completion time: 20s | 2022-06-02 15:28:25.505 HD Request # 182 | Intraday data download complete for UK100. Unique request ID: 158 | 2022-06-02 15:28:25.505 Removing historical data download ID 158. | 2022-06-02 15:28:25.505 Real-time Intraday chart data file updates started for UK100 | 2022-06-02 15:28:25.505 File compression not supported on file system. L:\SierraChart\Data\UK100.scid. Windows error code 1: Incorrect function. | 2022-06-02 15:28:25.505 Opened cached Intraday file: L:\SierraChart\Data\UK100.scid. Thread ID: 2188 | 2022-06-02 15:28:25.505 Intraday chart data file opened for UK100 | 2022-06-02 15:28:25.505 HD Request # 182 | Enabling Intraday chart updating for symbol. | 2022-06-02 15:28:25.505 Triggering next historical data download in queue. | 2022-06-02 15:28:25.505 No download requests in the queue to start downloads for. | 2022-06-02 15:28:25.505 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-06-02 15:28:38.295 * DTC Client socket (1) | CloseSocket call. | 2022-06-02 15:28:38.296 DTC Client socket (1) | Closed. | 2022-06-02 15:28:38.296 DTC Client socket (0) | CloseSocket call. | 2022-06-02 15:28:38.296 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-06-02 15:28:38.296 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-06-02 15:28:38.296 SC DTC Delayed Exchange Data | Connecting to the server ds14.sierracharts.com. Port 10043 | 2022-06-02 15:28:40.305 DTC Client socket (1) | Creating socket. | 2022-06-02 15:28:40.305 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-02 15:28:40.305 DTC Client socket (1) | Connecting to IP: 157.90.1.40. | 2022-06-02 15:28:40.305 |
| [2022-06-03 10:13:13] |
| User21339 - Posts: 61 |
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i reinstalled a new copy of SC on my t7 drive, copied all my folders and all data is coming in now. UK100 data working all fine. sorry i couldnt wait on your reply and figured like windows problems i cant solve - a reinstall often is the best use of time. perhaps you can glean as to why the problem occured reading the log file that may help someone else Date Time Of Last Edit: 2022-06-03 10:13:55
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| [2022-06-03 10:46:23] |
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This is the problem: HD Request # 182 | Error downloading historical Intraday data for UK100. Timeout error connecting to server. | 2022-06-02 15:28:25.505 Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server This would most likely be caused by a firewall on your computer. Not the Windows firewall though. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-03 10:46:38
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| [2022-06-03 11:04:39] |
| User21339 - Posts: 61 |
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Everything updates though. it was just uk100. i take it fxcm pulls that data via a different route. This doesnt make sense. Why only uk100. I do run a software VPN - have done for 15 years and never had this problem. if it happens again i will try the suggestion you gave. Thanks. |
| [2022-06-03 13:10:42] |
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We can only answer that there was a connectivity problem to the historical data server. That is very clear from the Log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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