Support Board
Date/Time: Thu, 13 Mar 2025 03:09:12 +0000
cannot connect to data server
View Count: 462
| [2022-06-01 21:53:57] |
| User746867 - Posts: 6 |
|
A short while ago, I was trying to figure out why I had to take a more expensive data package last week, I put the package settings back to package 11 but it doesn't connect now I cannot connect to my data feed, which is CQG via AMP Global |
| [2022-06-01 22:20:53] |
| John - SC Support - Posts: 38621 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-01 23:45:25] |
| User746867 - Posts: 6 |
|
I only trade e-mini s&p500 @ this time, F.US.EPM22 When I click "file" when the menu drops, the "disconnect" is not highlighted, the "connect to data feed" is and it fails every time. |
| [2022-06-02 00:44:07] |
| User746867 - Posts: 6 |
|
I would really appreciate it if you can reset my account and get this working tonight, I've restarted my computer, logged back in and still not working. It shouldn't be this difficult, should it?
|
| [2022-06-02 02:31:10] |
| User746867 - Posts: 6 |
|
so I guess I'm not trading on Thursday since nobody can take a minute to reset my account? Is there a support phone number I can call to get this working tonight or early tomorrow morning? I attached a snapshot of my account log in error |
 sierra chart connection error.jpg / V - Attached On 2022-06-02 02:29:56 UTC - Size: 16.7 KB - 116 views Attachment Deleted. |
| [2022-06-02 07:15:53] |
| User746867 - Posts: 6 |
|
the attachment in my previous post I sent says "my logon has been disabled" So please "enable" it |
| [2022-06-02 07:37:34] |
| |
|
Sierra Chart has no control over this. Refer to number 12 here: CQG Trading Platform Service: Common Error Messages ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: