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Date/Time: Fri, 14 Mar 2025 04:50:33 +0000



candlesticks not updating real time

View Count: 441

[2022-06-01 18:13:39]
Benz - Posts: 46
Hi Guys,

candlesticks not updating realtime - no probs cme, problem is with all nasdaq nyse equities

Thank you
imagesq.PNG / V - Attached On 2022-06-01 18:12:07 UTC - Size: 35.32 KB - 110 views
[2022-06-01 21:24:38]
John - SC Support - Posts: 38653
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-01 21:32:36]
Sierra Chart Engineering - Posts: 104368
This may be related to Chart Session Times. For information about this and other possible causes, refer to:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-02 20:27:00]
Benz - Posts: 46
sorted thank you

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