Support Board
Date/Time: Tue, 26 Nov 2024 09:48:03 +0000
DOM Not showing anything
View Count: 1239
| [2014-05-01 14:40:19] |
| dimeetrees - Posts: 27 |
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I just upgraded my Sierra chart and my dom stopped working.
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| [2014-05-01 16:47:18] |
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What do you mean by your DOM stopped working? Please post a screenshot following the instructions here: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support |
| [2014-05-01 17:50:36] |
| dimeetrees - Posts: 27 |
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No bid or ask level 2 anywhere
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| [2014-05-01 18:28:06] |
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You will not receive market depth for CME futures since you are using the Sierra Chart Real-time Exchange Data Feed. The CME exchange fee you have activated does not include market depth data. You have activated the 4 USD CME exchange fee which does not include depth. There is another one for 15.75 USD that includes market depth. You first have to deactivate the 4 USD CME exchange and then you will see one listed for 15.75 USD. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-01 18:54:25] |
| User39309 - Posts: 15 |
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I have the same issue but have the 15.75 activated and the feature checked on the settings to use Sierra data feed.
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| [2014-05-01 19:27:17] |
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Your issue is different. We have responded to your other request about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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