Support Board
Date/Time: Thu, 13 Mar 2025 03:54:20 +0000
Using TickMill as my broker with CQG - no realtime data
View Count: 806
| [2022-06-01 11:05:12] |
| cstandfast - Posts: 13 |
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Hi SC Support I have recently moved from CQG desktop to SC within my brokerage account with Tickmill in the UK. I have setup and paid for the service pack 10 and can connect to my CQG account using the web API. The issue is that I have discovered that realtime data isn't available anymore as I am using SC version 2394 on windows 10. How do I resolve this? If it can't be resolved, then how do I arrange to be refunded? Kind Regards -- Colin |
| [2022-06-01 12:34:16] |
| cstandfast - Posts: 13 |
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Hi SC I have seen within SC that there is an option to install a previous version of the product -- would this be a viable workaround if they support realtime data connectivity with CQG API? If so, which version for windows 10 should I install to replace ver 2394 64-bit? It looks like it maybe the solution in the short term until Tickmill (my UK futures broker) work something out with you guys. Best, -- Colin |
| [2022-06-01 14:15:32] |
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- would this be a viable workaround if they support realtime data connectivity with CQG API? Yes.2393 or earlier: Software Download: Software Rollback Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-01 14:15:52
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| [2022-06-01 14:29:38] |
| cstandfast - Posts: 13 |
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Thanks SC Support for confirming the workaround. I will look into 2393. Couple more minor questions: 1. Do you have any UK brokers that you work with? If so, is there a webpage somewhere of supported brokers? 2. Whats the differnce between SC exchange data and Denali? Hopefully Tickmill (who I am very happy with) will come up with a new way to support SC that will also use Teton as well. Regards, -- Colin |
| [2022-06-01 15:50:44] |
| cstandfast - Posts: 13 |
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Hi SC Support I have installed ver 2393 and I can confirm that real time futures data using CQG from my broker is now working. Thanks for all your help. Regards -- Colin |
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