Support Board
Date/Time: Fri, 14 Mar 2025 07:33:13 +0000
Custom Chartbooks not loading
View Count: 848
| [2022-06-01 01:15:34] |
| RollinCajun - Posts: 11 |
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I downloaded a couple of chartbooks that I really like online. This being one of them and when trying to load it into sierra charts it gives me an error and says that it's an invalid chartbook. Is there an updated version of this? https://tradergav.com/sierra-chart-sharing-chartdom-entry-chart/?unapproved=84794&moderation-hash=2b1673667e4652279a11e796599b6dfd#comment-84794 I love the number bars chart and the DOM to the right I really would like this. Is there a way for me to make it work? |
| [2022-06-01 04:36:56] |
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Attach the chartbook here and we will update it for you. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-01 04:46:06
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| [2022-06-01 04:41:24] |
| RollinCajun - Posts: 11 |
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These are the two that I have come across that I like so far.
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 Footprint_chartDOM_entry.Cht - Attached On 2022-06-01 04:40:54 UTC - Size: 159.63 KB - 285 views SierraDOM_Gav_updated.cht - Attached On 2022-06-01 04:40:59 UTC - Size: 79.59 KB - 353 views |
| [2022-06-01 15:57:27] |
| John - SC Support - Posts: 38653 |
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Here are your updated chartbooks. Be sure after you open them that you select Edit >> Translate Symbols to Current Service to ensure that the symbols are set correctly four the service you are using.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| Footprint_chartDOM_entry.Cht - Attached On 2022-06-01 15:57:08 UTC - Size: 9.85 KB - 228 views SierraDOM_Gav_updated.cht - Attached On 2022-06-01 15:57:15 UTC - Size: 7.41 KB - 273 views |
| [2022-06-01 20:56:06] |
| RollinCajun - Posts: 11 |
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It worked great on the default symbol you installed on the chartbook but once I updated the symbol to US30 which is what I trade it bugged out and it no longer works. I did the edit translate symbols to current service and even deleted all and downloaded and still no fix.
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 Screenshot 2022-06-01 15.54.43.png / V - Attached On 2022-06-01 20:55:55 UTC - Size: 67.47 KB - 117 views |
| [2022-06-01 21:36:34] |
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US30 does not provide the proper data for Numbers Bars. Do not use that symbol. You instead need to use, a futures contract symbol like: YMM22-CBOT Also refer to the documentation here for the Numbers Bars study: Numbers Bars: Scaling a Numbers Bars Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-02 11:13:00
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| [2022-06-02 00:47:28] |
| RollinCajun - Posts: 11 |
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I'm getting the same exact results with the YMM22-CBOT symbol as well. I made sure I was on the most current version of the software using HELP as well. Still the same thing as the screenshot in the last one.
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| [2022-06-02 03:52:59] |
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There is a problem with the Chart Settings for that chart and/or the scale. It is recommended to open a new chart. What is the Chart >> Chart Settings >> Tick Size set to? Also refer to: Numbers Bars: Scaling a Numbers Bars Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-02 04:13:51] |
| RollinCajun - Posts: 11 |
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opps I read the wrong one it's 1.00000 It's not just the main chart that is an issue the DOM is also not working. No numbers showing up on the DOM Date Time Of Last Edit: 2022-06-02 04:16:48
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| [2022-06-02 11:14:30] |
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Make sure this setting is set to 1: Chart Settings: Volume at Price Multiplier for Historical/Intraday Chart (Chart >> Chart Settings >> Chart Data >> Volume at Price menu) And reset the scale for that chart: Chart Scale and Scale Adjusting: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-02 11:20:48] |
| RollinCajun - Posts: 11 |
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the first value is on 0ms and I can't change it because it says read only
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| [2022-06-02 12:52:54] |
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Set Chart >> Chart Settings >> Chart Data >>Volume at Multiplier for Intraday Charts to 1.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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