Support Board
Date/Time: Tue, 26 Nov 2024 15:39:15 +0000
Incorrect bid ask volume with TTNet
View Count: 1628
| [2014-05-01 07:56:20] |
| Martin - Posts: 5 |
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from Trading technologies web forum: Again, there are many factors that may be contributing to the behavior that you are seeing that without proper investigation I cannot help you solve. We have contacted Sierra Charts to investigate how their application is working with TT software. I would again advise you to contact Sierra Charts as well as AMP so that they can work with our support team to address the behavior that your are seeing. We would then be able to create an incident number to track this issue as well as gather all of the necessary logs to begin an investigation on your behalf. Also, once we have received a response from Sierra Charts, I will update this thread. Is it true that they have contacted you? https://forums.tradingtechnologies.com/showthread.php?2684-BIG-ISSUE!-TT-NET-show-incorrect-bid-ask-volume&p=8362#post8362 Date Time Of Last Edit: 2014-05-01 07:57:08
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| [2014-05-01 08:08:13] |
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Yes they have contacted us about this. It also must be understood, that bid trade volume and ask trade volume is not provided by data feeds. It has to be calculated. The way the data feed works, can affect that calculation. It is just the nature of the TT FIX feed where it becomes somewhat unreliable to determine bid trade volume and ask trade volume. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-01 08:33:37] |
| Martin - Posts: 5 |
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Do you think they can solve the issue, if they want?
Date Time Of Last Edit: 2014-05-01 08:33:48
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| [2014-05-01 08:45:36] |
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They can absolutely solve it relatively easily. We told them how to do it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-01 10:33:03] |
| Martin - Posts: 5 |
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I would be very grateful if you could give us some good news very soon
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| [2014-05-01 22:01:24] |
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Based on the response from TT, we do not expect there would be any change. They explained why there can be this issue .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-26 08:27:26] |
| Martin - Posts: 5 |
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Any news from them? The TT guys have contacted you again? Thanks!! Date Time Of Last Edit: 2014-05-26 08:28:47
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| [2014-05-26 09:31:21] |
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Nothing new. We do not expect anything would change in regards to this. This is just how the TT FIX protocol implementation works.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-26 09:31:36
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