Support Board
Date/Time: Wed, 12 Mar 2025 21:34:27 +0000
Put my Account on hold for 2 months
View Count: 445
| [2022-05-26 17:56:52] |
| User447693 - Posts: 24 |
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How can I put my account on hold for 2 months I wont be using sierra THanks Padmaja |
| [2022-05-26 19:41:24] |
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Refer to: Sierra Chart Purchase and License Information: Suspending Usage Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-26 20:18:15] |
| User447693 - Posts: 24 |
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thank you its still charging me I have put my account on standard but i still says it will charge me. Can you fully cancel it thanks
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| [2022-05-26 21:13:48] |
| John - SC Support - Posts: 38621 |
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We have set your account to not renew. When you come back, refer to the following instructions to select a package to start up again: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-27 13:47:25] |
| User447693 - Posts: 24 |
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I already paid for 6months. so its set not to auto renew meaning? i will be charged for the 2 months? and I still have live feed coming in. how is it possible? THanks Padmaja |
| [2022-05-27 15:45:43] |
| John - SC Support - Posts: 38621 |
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This has been answered here: Put Sierra on Hold for 2 months For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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