Support Board
Date/Time: Wed, 12 Mar 2025 21:52:46 +0000
CQG
View Count: 454
| [2022-05-26 17:23:28] |
| User771110 - Posts: 1 |
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I changed from 3 to 10 but now my DOM doesn't show any data coming through. I am using the CQG symbols but nothing is loading. WHAT IS GOING ON!!!!!! |
| [2022-05-26 17:39:34] |
| John - SC Support - Posts: 38621 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-26 17:51:22] |
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You need to activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed And then cancel the market data exchange fee you pay through your broker since you do not need that any longer. Newer versions of Sierra Chart require the Denali Data Feed for CME and EUREX data when using CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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