Support Board
Date/Time: Fri, 14 Mar 2025 10:03:42 +0000
sierra cant be opened after reneving the licence
View Count: 683
| [2022-05-25 18:21:39] |
| User30743 - Posts: 365 |
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sierra cant be opened after reneving the licence https://prnt.sc/T5ODNCj1wGZj
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| [2022-05-25 20:34:52] |
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This is resolved for your account. Restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-26 10:57:38] |
| User30743 - Posts: 365 |
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why did it happened? what was the problem?
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| [2022-05-26 11:05:28] |
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For more information, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs We have set your account for an evaluation of the highest Service Package at no cost for the next 30 days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-26 11:20:36] |
| User30743 - Posts: 365 |
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ufff.. other tons of documentation I dont have time to read - i don't use SC anymore but my dad is, and he does not speak English .. so is this that u will no longer support the datafeed CQG ? u say it is in order to reduce cost but it will actually rise the costs at the end.. |
| [2022-05-26 11:29:31] |
| User30743 - Posts: 365 |
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is there any way to change the package 5 to package 10 so that CQG will still work?
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| [2022-05-26 12:06:08] |
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is there any way to change the package 5 to package 10 so that CQG will still work?
Yes and the Support Board post we have linked to above does link to the instructions for that. Here they are: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. u say it is in order to reduce cost but it will actually rise the costs at the end.. Not if you move to Teton Order Routing. Depending upon the amount of trading you do, you will have a savings, or very minimal cost increase like a few dollars a month. And with the very low price of Sierra Chart and inflation, effectively there really is no price increase at all and for many users a substantial savings. And for all users much higher quality level of service when moving to Teton Order Routing.Are you trading CME Group or EUREX or some other exchange? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-26 12:07:02
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| [2022-05-26 13:20:09] |
| User30743 - Posts: 365 |
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Are you trading CME Group or EUREX or some other exchange?
i am not really treading now, as i say, i don't use SC anymore, but my father does on my account.. and yes, he is trading CME only. if you say it better to move to some other data provider and change routing then we will eventually have to do it, but I am not a too much into it because from my previous experience all these changes and new settings in sierra are pretty complicated. Only the mere documentation is very hairy. I am not a fan of it |
| [2022-05-26 13:30:11] |
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There is nothing you need to do right now. May we ask who your broker is?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-26 13:53:42] |
| User30743 - Posts: 365 |
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broker is amp
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| [2022-05-27 10:37:28] |
| User30743 - Posts: 365 |
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60 / 5 000 Výsledky překladu I still can't connect to the data. What is the problem? Attachment https://prnt.sc/vSh-gQbJoN87 |
| [2022-05-27 10:59:37] |
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You are able to connect, but you cannot access the real-time data from CQG for CME and EUREX in the newer versions. For this you need to use the Denali Data Feed. To get around this and use the data from CQG go back to version 2393. Instructions: Software Download: Software Rollback Procedure AMP will be supporting Teton within 60 days we expect , so you can then transition to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-27 11:00:41
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| [2022-05-27 11:47:38] |
| User30743 - Posts: 365 |
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please tell me the simplest solution. I don't care who I pay for the data. if sierra chart or amp. I would love to make it work. I don't trade all week.
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| [2022-05-27 14:24:41] |
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You just need to activate the exchange that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed# Let us know when that is done we will confirm it is working properly for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-06 13:42:25] |
| SC Support - Posts: 1941 |
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Hi User30743, also I can give you a quick call to help with this set-up?
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