Support Board
Date/Time: Wed, 12 Mar 2025 20:52:01 +0000
Sierra Chart (not responding)
View Count: 429
| [2022-05-24 17:42:11] |
| User39772 - Posts: 311 |
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Since several hours SC is freezing and not responding, I have to kill the process vie Task Manager manually. When I do not connect to the data feed, it takes several minutes until I can use the menus. If I click on a menu, after a while it opens. If I connect to data feed, SC does not respond for hours. Here is the message log output: Triggering next historical data download in queue. | 2022-05-24 13:33:30.366 Historical data for AAPL-NQTV is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-05-24 13:33:30.366 ESM22-CME[M] 2.25 Range #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-24 13:33:30.368 HD Request # 2 | Downloading Intraday chart data for ESM22-CME to the file ESM22-CME.scid. Service: cme | 2022-05-24 13:33:30.407 HD Request # 2 | Download start date-time: 2022-05-24 13:22:57.000000. File last date-time: 2022-05-24 13:22:57.970000 | 2022-05-24 13:33:30.407 HD Request # 2 | Using server: ds21.sierracharts.com port 10150 | 2022-05-24 13:33:30.407 Socket (1) | Creating socket. | 2022-05-24 13:33:30.408 Socket (1) | New receive buffer size: 5242880 | 2022-05-24 13:33:30.408 Socket (1) | Connecting to IP: 216.1.90.129. | 2022-05-24 13:33:30.408 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-05-24 13:33:30.677 HD Request # 2 | Sending historical data logon request message. | 2022-05-24 13:33:30.677 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-05-24 13:22:57. Record interval: 0. Symbol: ESM22 | 2022-05-24 13:33:31.387 HD Request # 2 | Decompressing data. | 2022-05-24 13:33:31.517 HD Request # 2 | Receiving Intraday data for ESM22-CME starting at 2022-05-24 13:22:57.193000 | 2022-05-24 13:33:31.519 Socket (1) | CloseSocket call. | 2022-05-24 13:33:31.519 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-24 13:33:31.519 Socket (1) | Socket gracefully closed by remote side. | 2022-05-24 13:33:31.649 Socket (1) | Closed. | 2022-05-24 13:33:31.649 Historical data download thread signaled to stop. | 2022-05-24 13:34:30.693 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-05-24 13:22:58.527000. | 2022-05-24 13:34:30.693 HD Request # 2 | Received 786 Intraday data records from 2022-05-24 13:22:57.193000 to 2022-05-24 13:23:29.640000 (32.4 seconds) and wrote 754 records for ESM22-CME | 2022-05-24 13:34:30.694 HD Request # 2 | Completion time: 1m. | 2022-05-24 13:34:30.694 HD Request # 2 | Intraday data download complete for ESM22-CME. Unique request ID: 2 | 2022-05-24 13:34:30.694 Removing historical data download ID 2. | 2022-05-24 13:34:30.694 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-05-24 13:34:30.694 Triggering next historical data download in queue. | 2022-05-24 13:34:30.694 Historical data for ESM22-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-05-24 13:34:30.694 ESM22-CME[M] 2.25 Range #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-24 13:34:30.698 Chart: ESM22-CME[M] 2.25 Range #1 | Study: Modular Trading System | -------------------------------------------- Global Vaiables initialized @ Index == 0---------------------------------------------- | 2022-05-24 13:34:30.700 * HTTP connection ID:1 to data.simplesystemtrading.com:80 for request ID:1 (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-05-24 13:34:30.807 * ESM22-CME[M] 2.25 Range #1 | Study: Display Forex factory calendar news items - V2 (With Alerts) | Making HTTP request. | 2022-05-24 13:34:30.986 Chart: ESM22-CME[M] 2.25 Range #1 | Study: Display Forex factory calendar news items - V2 (With Alerts) | Requesting forex factory calendar data from a simplesystemtrading.com server. | 2022-05-24 13:34:30.986 * ESM22-CME[M] 2.25 Range #1 | Study: Display Forex factory calendar news items - V2 (With Alerts) | Making HTTP request. | 2022-05-24 13:34:44.057 Chart: ESM22-CME[M] 2.25 Range #1 | Study: Display Forex factory calendar news items - V2 (With Alerts) | Requesting forex factory calendar data from a simplesystemtrading.com server. | 2022-05-24 13:34:44.057 * Chart: AAPL-NQTV/AAPL-STK-SMART-USD[M] 0.09 Range #2 | Study: Display Forex factory calendar news items - V2 (With Alerts) | There was an error requesting data from the server. Waiting 1 minute to try again. | 2022-05-24 13:34:44.382 No download requests in the queue to start downloads for. | 2022-05-24 13:35:07.961 Chart: ESM22-CME[M] 2.25 Range #1 | Study: Modular Trading System | -------------------------------------------- Global Vaiables initialized @ Index == 0---------------------------------------------- | 2022-05-24 13:35:07.971 * Chart: AAPL-NQTV/AAPL-STK-SMART-USD[M] 0.09 Range #2 | Study: Display Forex factory calendar news items - V2 (With Alerts) | We try again | 2022-05-24 13:36:15.424 * AAPL-NQTV/AAPL-STK-SMART-USD[M] 0.09 Range #2 | Study: Display Forex factory calendar news items - V2 (With Alerts) | Making HTTP request. | 2022-05-24 13:36:15.424 Chart: AAPL-NQTV/AAPL-STK-SMART-USD[M] 0.09 Range #2 | Study: Display Forex factory calendar news items - V2 (With Alerts) | Requesting forex factory calendar data from a simplesystemtrading.com server. | 2022-05-24 13:36:15.424 * Date Time Of Last Edit: 2022-05-24 17:43:03
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| [2022-05-24 18:09:46] |
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Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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