Support Board
Date/Time: Wed, 12 Mar 2025 20:37:47 +0000
Problems with logging
View Count: 475
| [2022-05-24 14:29:03] |
| User733449 - Posts: 4 |
|
Good morning Sir or Madam, I've been unable to log in since yesterday. I haven't changed my password or any other data. When I try to log in I can see the information: these are not your data or trading service username or password. What can I do about it? Yours faithfully, Bozena Zbiorczyk My account is: AC113829 |
| [2022-05-24 15:11:14] |
| John - SC Support - Posts: 38620 |
|
The problem you are having is that you need to be on Package 10 or higher in order to connect to any external services. Refer to the information here: Service Package Changes | Discontinued External Services | Reducing Overall Costs We have gone ahead and set your account to evaluate Package 12 for 30 days, so this will allow you to connect to your CQG account during this time. Just remember to update your package before the end of the 30 days. To change your package, you will follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: