Support Board
Date/Time: Wed, 12 Mar 2025 21:27:00 +0000
connection failure
View Count: 573
| [2022-05-21 23:41:44] |
| User39675 - Posts: 4 |
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the following comes up when i log on. happened out of the blue...didnt change or do anything but try and log on. Reading Internal Order ID file. | 2022-05-21 14:58:39.099 Reading Trade Orders file. | 2022-05-21 14:58:39.215 Reading Trade Positions file. | 2022-05-21 14:58:39.215 Reading Account Balance file. | 2022-05-21 14:58:39.215 UDPListener (964). Port 22903 | Listening on UDP port 22903. | 2022-05-21 14:58:39.240 Software version: 2213 64-bit | 2022-05-21 14:58:39.240 Primary Thread ID: 9552 | 2022-05-21 14:58:39.240 Usage end date: 2022-06-21 | 2022-05-21 14:58:39.240 Enabled for: Sierra Chart Historical Data Service. | 2022-05-21 14:58:39.240 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2022-05-21 14:58:39.240 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-21 14:58:39.240 Current selected Data/Trading service: CQG WebAPI | 2022-05-21 14:58:39.240 Custom symbol settings values: disabled | 2022-05-21 14:58:39.240 Chart Update Interval: 500 | 2022-05-21 14:58:39.240 Intraday Data Storage Time Unit: 60 | 2022-05-21 14:58:39.240 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-05-21 14:58:39.240 2022-05-21 19:58:39 Local computer time in UTC | 2022-05-21 14:58:39.240 2022-05-21 14:58:39 Local computer time in SC Time Zone | 2022-05-21 14:58:39.240 2022-05-21 19:58:40 Server time in UTC | 2022-05-21 14:58:39.240 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-05-21 14:58:39.240 Program path: C:\SierraChart\ | 2022-05-21 14:58:39.240 Data Files path: C:\SierraChart\Data\ | 2022-05-21 14:58:39.240 OS Version Number: 6.1 | 2022-05-21 14:58:39.240 Locale Setting: C | 2022-05-21 14:58:39.240 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, WOPR.dll | 2022-05-21 14:58:39.241 Allowed protected custom studies: | 2022-05-21 14:58:39.241 DTC Protocol Server feature not enabled for Sierra Chart account. | 2022-05-21 14:58:39.284 * Created the DTC Protocol historical data server. | 2022-05-21 14:58:39.284 HD Server Manager | Listening on port 11098 | 2022-05-21 14:58:39.285 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-05-21 14:58:39.285 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-05-21 14:58:39.343 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-05-21 14:58:41.498 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-05-21 14:58:41.498 Received 5 login tokens. | 2022-05-21 14:58:43.878 Symbol settings MD5 received. Request ID: 1. | 2022-05-21 14:58:45.293 Symbol settings are up-to-date for cqg. | 2022-05-21 14:58:45.293 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2022-05-21 14:58:51.070 * |
| [2022-05-22 07:19:11] |
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Service package 10 or higher is required for CQG now: Service Package Changes | Discontinued External Services | Reducing Overall Costs We have set your account to evaluate service package 12 for the next 30 days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-19 23:42:22] |
| User39675 - Posts: 4 |
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i was on trial service pk 12 denali i set a service pk 10 denali to renew which needed an update version did the fast update when i pulled up micro sp i got no data and the following alerts: orange box real-time market data only supported with sierra chart data feed for symbol: f.us.mesu22. id:1 red box download failed historical data only supported with sierra chart data feed what happened? thanks, j |
| [2022-06-20 07:25:59] |
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You can go back to version 2393 or earlier. More information: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Instructions: Software Download: Software Rollback Procedure Or complete the market data agreements and activate the exchanges you require from here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME There is no cost for the exchange fees for the first month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-20 07:26:36
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