Support Board
Date/Time: Wed, 12 Mar 2025 16:37:42 +0000
Missing symbols
View Count: 671
| [2022-05-19 17:53:33] |
| evagoras hadjimereos - Posts: 7 |
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Hi, I am using sierra with Rithmic data feed (evaluation account). The data has been working fine until today where my P/L is not displayed correctly. After hours trying to figure out why, i see that the CME symbols i trade are missing. This is weird since i can still get the feed on the dom albeit with errors (traded volume is not displayed on every price increment). I tried unticking the "Custom symbol setting values" from Symbol settings and also clicked "update from server" option, disconnected then reconnected to the data. The problem persists. If i go to files then find symbol, i see no + symbol for futures data. I am trying to attach the some files FYI but i keep getting: Error: No file was uploaded. Any suggestions? |
Attachment Deleted.  Capture4.PNG / V - Attached On 2022-05-19 17:47:57 UTC - Size: 165.24 KB - 180 views |
| [2022-05-19 18:33:21] |
| Sierra_Chart Engineering - Posts: 18750 |
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It relates to this: Notice: Required Update for Rithmic Users (Version 2372, May 15, 2022) You need to update to the current version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-20 10:53:52] |
| evagoras hadjimereos - Posts: 7 |
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I have updated to the current version and also upgraded to package 10. I think i am doing something wrong. I cant get live data. By the way live data is the only data i need since i just want to use the DOM. I have submitted the message log FYI |
| [2022-05-20 11:29:57] |
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Make sure you translate the symbols in your Chartbook with Edit >> Translate Symbols to Current Service.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-20 13:27:53] |
| evagoras hadjimereos - Posts: 7 |
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I have done that but the problem persists. Please see the attached file. I have set up rithmic as usual, downloaded the current version and adjusted the symbols. |
| InkedCapture5_LI.jpg / V - Attached On 2022-05-20 13:24:32 UTC - Size: 1.76 MB - 190 views Attachment Deleted. |
| [2022-05-20 14:40:50] |
| Sierra_Chart Engineering - Posts: 18750 |
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You also need to enter your Market Data Username and Password. Follow through the instructions here: Rithmic Trading Platform Service: Setup Instructions Do not enter though the historical data username/password. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-20 14:41:06
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