Support Board
Date/Time: Wed, 19 Mar 2025 02:39:43 +0000
Data feed for US Stocks
View Count: 671
| [2022-05-16 18:33:56] |
| User358923 - Posts: 7 |
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Thank you. I have subscribed for 2022-06-08 23:59:59 UTC 2022-06-08 00:00:00 UTC Every 31 days 46.00 Sierra Chart Usage Time at Service Package 11 - Advanced + Denali Data Feed. 2022-06-01 2022-06-01 Monthly (Calendar Month) 0.00 Denali - Activated Exchange: fairx_exchange.data - always active 2022-06-01 2022-06-01 Monthly (Calendar Month) 16.00 Denali - Activated Exchange: NASDAQ US stock data 2022-06-01 05:00:00 UTC 2022-06-01 05:00:00 UTC Monthly (Calendar Month) 25.00 Exchange Data Feed: 250 Real-Time Symbols (1st Connection). Yet my data is still not live updating for a stock like for example $VERU. I have waited more then 10 minutes since I activated Denali - Activated Exchange: NASDAQ US stock data. I have also tried to enter VERU-NQTV here I am only getting delayed data Any idea what is wrong? Date Time Of Last Edit: 2022-05-16 18:36:01
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| [2022-05-16 20:15:27] |
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The correct symbol would be: VERU-NQTV You should be getting real-time data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-17 07:05:59] |
| User358923 - Posts: 7 |
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Thank you for your reply. Please find me log below. Software version: 2315 64-bit | 2022-05-17 03:03:44.419 Primary Thread ID: 21800 | 2022-05-17 03:03:44.419 Usage end date: 2022-06-08 | 2022-05-17 03:03:44.419 Enabled for: Advanced Features 2. | 2022-05-17 03:03:44.419 Enabled for: Sierra Chart Historical Data Service. | 2022-05-17 03:03:44.419 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-05-17 03:03:44.419 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-17 03:03:44.419 Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-17 03:03:44.419 Enabled for exchange2: fairx_exchange.data | 2022-05-17 03:03:44.419 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-17 03:03:44.419 Current selected Data/Trading service: SC Data - All Services | 2022-05-17 03:03:44.419 Custom symbol settings values: enabled | 2022-05-17 03:03:44.419 Chart Update Interval: 500 | 2022-05-17 03:03:44.419 Intraday Data Storage Time Unit: 0 | 2022-05-17 03:03:44.419 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-05-17 03:03:44.419 2022-05-17 07:03:44 Local computer time in UTC | 2022-05-17 03:03:44.419 2022-05-17 03:03:44 Local computer time in SC Time Zone | 2022-05-17 03:03:44.419 2022-05-17 07:01:41 Server time in UTC | 2022-05-17 03:03:44.419 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-05-17 03:03:44.419 Program path: C:\SierraChart\ | 2022-05-17 03:03:44.419 Data Files path: C:\SierraChart\Data\ | 2022-05-17 03:03:44.419 OS Version Number: 10.0 | 2022-05-17 03:03:44.419 Locale Setting: C | 2022-05-17 03:03:44.419 DLLs: TicinoMathV3.0.dll, TicinoMathV3.0_2151.dll, TicinoMathV3.0_2151_64.dll, TicinoMathV3.0_64.dll, TicinoSuite_64.dll, UserContributedStudies_64.dll | 2022-05-17 03:03:44.420 Allowed protected custom studies: TicinoSuite | 2022-05-17 03:03:44.420 VERU-NQTV[M] 10 Min #14 | Reloading chart. | 2022-05-17 03:04:00.730 VERU-NQTV[M] 10 Min #14 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-17 03:04:00.758 Chart #14 has tagged chart #17 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.759 VERU-NQTV[M] 1 Day #13 | Reloading chart. | 2022-05-17 03:04:00.792 VERU-NQTV[M] Daily #12 | Reloading chart. | 2022-05-17 03:04:00.797 VERU-NQTV[M] 5 Min #15 | Reloading chart. | 2022-05-17 03:04:00.800 VERU-NQTV[M] 1 Min #17 | Reloading chart. | 2022-05-17 03:04:00.805 VERU-NQTV[M] 1 Min #17 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-17 03:04:00.840 Chart #17 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.849 Chart #12 has tagged chart #13 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.882 Chart #12 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.882 Chart #12 has tagged chart #16 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.882 Chart #12 has tagged chart #17 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.882 VERU-NQTV[M] 5 Min #2 | Reloading chart. | 2022-05-17 03:04:01.124 VERU-NQTV[M] 30 Min #1 | Reloading chart. | 2022-05-17 03:04:01.128 VERU-NQTV[M] 30 Min #16 | Reloading chart. | 2022-05-17 03:04:01.131 VERU-NQTV[M] 30 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-17 03:04:01.274 Chart #1 has tagged chart #16 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:01.275 VERU-NQTV[M] 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-17 03:04:01.278 Chart #2 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:01.281 VERU-NQTV[M] 5 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:01.863 File >> Disconnect selected. | 2022-05-17 03:04:10.537 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-05-17 03:04:10.541 DTC Client socket (1) | CloseSocket call. | 2022-05-17 03:04:10.541 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-05-17 03:04:10.541 SC Data - All Services | Disconnected. | 2022-05-17 03:04:10.541 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-17 03:04:10.541 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-05-17 03:04:10.644 DTC Client socket (1) | Closed. | 2022-05-17 03:04:10.644 SC Data - All Services | Connected to server complete. | 2022-05-17 03:04:14.932 Triggering next historical data download in queue. | 2022-05-17 03:04:14.932 Triggering next historical data download in queue. | 2022-05-17 03:04:14.932 Triggering next historical data download in queue. | 2022-05-17 03:04:14.932 Triggering next historical data download in queue. | 2022-05-17 03:04:14.932 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-05-17 03:04:14.932 No download requests in the queue to start downloads for. | 2022-05-17 03:04:14.936 No download requests in the queue to start downloads for. | 2022-05-17 03:04:14.936 No download requests in the queue to start downloads for. | 2022-05-17 03:04:14.936 No download requests in the queue to start downloads for. | 2022-05-17 03:04:14.936 Mapping VERU-NQTV to VERU-NQTV. Service code: nasdaq_exchange.data | 2022-05-17 03:04:15.139 SC DTC Delayed Exchange Data | Starting real-time market data updates for: VERU-NQTV (VERU-NQTV). ID: 1 Service code: nasdaq_exchange.data | 2022-05-17 03:04:15.139 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2022-05-17 03:04:15.139 SC DTC Delayed Exchange Data | Requesting security definition data for: VERU-NQTV (VERU-NQTV). ID: 1 | 2022-05-17 03:04:15.139 Added historical Intraday data request for VERU-NQTV to the queue. | 2022-05-17 03:04:15.140 Intraday data recording state for symbol VERU-NQTV is set to download 'Pending'. | 2022-05-17 03:04:15.140 Triggering next historical data download in queue. | 2022-05-17 03:04:15.140 Delaying start of download for VERU-NQTV | 2022-05-17 03:04:15.141 DTC Client socket (1) | Creating socket. | 2022-05-17 03:04:15.143 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-17 03:04:15.143 DTC Client socket (1) | Connecting to IP: 38.65.8.115. | 2022-05-17 03:04:15.143 SC Data - All Services | Starting real-time market data updates for: PALT. ID: 2 Service code: equities.us | 2022-05-17 03:04:15.201 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: PALT | 2022-05-17 03:04:15.201 SC Data - All Services | Requesting security definition data for: PALT. ID: 2 | 2022-05-17 03:04:15.201 Added historical Intraday data request for PALT to the queue. | 2022-05-17 03:04:15.201 Intraday data recording state for symbol PALT is set to download 'Pending'. | 2022-05-17 03:04:15.201 Triggering next historical data download in queue. | 2022-05-17 03:04:15.201 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-05-17 03:04:15.247 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-05-17 03:04:15.247 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-17 03:04:15.247 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-05-17 03:04:15.369 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-05-17 03:04:15.370 SC DTC Delayed Exchange Data | Received logon response. | 2022-05-17 03:04:15.994 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-05-17 03:04:15.994 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-05-17 03:04:15.994 SC DTC Delayed Exchange Data | Successfully connected. | 2022-05-17 03:04:15.994 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-05-17 03:04:15.994 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: VERU-NQTV -> VERU-NQTV | 2022-05-17 03:04:15.994 SC DTC Delayed Exchange Data | Real-time data for symbol VERU-NQTV is currently unavailable. | 2022-05-17 03:04:16.182 SC DTC Delayed Exchange Data | Received security definition for symbol VERU-NQTV | 2022-05-17 03:04:16.182 HD Request # 7 | Downloading Intraday chart data for VERU-NQTV to the file VERU-NQTV.scid. Service: nasdaq_exchange.data | 2022-05-17 03:04:21.693 HD Request # 7 | Download start date-time: 2022-05-16 19:56:38.000000. File last date-time: 2022-05-16 19:56:38.347000 | 2022-05-17 03:04:21.694 HD Request # 7 | Using server: ds25.sierracharts.com port 10149 | 2022-05-17 03:04:21.695 Socket (2) | Creating socket. | 2022-05-17 03:04:21.695 Socket (2) | New receive buffer size: 5242880 | 2022-05-17 03:04:21.695 Socket (2) | Connecting to IP: 38.65.8.115. | 2022-05-17 03:04:21.695 HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-05-17 03:04:21.904 HD Request # 7 | Sending historical data logon request message. | 2022-05-17 03:04:21.904 HD Request # 7 | Requesting Intraday data. Start date-time: 2022-05-16 19:56:38. Record interval: 0. Symbol: VERU-NQTV | 2022-05-17 03:04:22.440 HD Request # 7 | Decompressing data. | 2022-05-17 03:04:22.542 HD Request # 7 | Receiving Intraday data for VERU-NQTV starting at 2022-05-16 19:56:38.347000 | 2022-05-17 03:04:22.543 Socket (2) | CloseSocket call. | 2022-05-17 03:04:22.544 Historical data download thread signaled to stop. | 2022-05-17 03:04:22.544 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-05-17 03:04:22.544 HD Request # 7 | Received 1 Intraday data record from 2022-05-16 19:56:38.347000 to 2022-05-16 19:56:38.347000 (0.0 seconds) and wrote 0 records for VERU-NQTV | 2022-05-17 03:04:22.544 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-05-16 23:56:38.347000 | 2022-05-17 03:04:22.545 HD Request # 7 | Completion time: 1s | 2022-05-17 03:04:22.546 HD Request # 7 | Intraday data download complete for VERU-NQTV. Unique request ID: 7 | 2022-05-17 03:04:22.546 Removing historical data download ID 7. | 2022-05-17 03:04:22.546 Real-time Intraday chart data file updates started for VERU-NQTV | 2022-05-17 03:04:22.546 Intraday chart data file opened for VERU-NQTV | 2022-05-17 03:04:22.546 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-05-17 03:04:22.546 Triggering next historical data download in queue. | 2022-05-17 03:04:22.546 HD Request # 8 | Downloading Intraday chart data for PALT to the file PALT.scid. Service: equities.us | 2022-05-17 03:04:22.546 HD Request # 8 | Download start date-time: 2022-05-16 16:45:04.000000. File last date-time: 2022-05-16 16:45:04.268000 | 2022-05-17 03:04:22.547 HD Request # 8 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2022-05-17 03:04:22.547 Socket (3) | Creating socket. | 2022-05-17 03:04:22.548 Socket (3) | New receive buffer size: 5242880 | 2022-05-17 03:04:22.548 Socket (3) | Connecting to IP: 8.18.161.133. | 2022-05-17 03:04:22.548 Socket (2) | Socket gracefully closed by remote side. | 2022-05-17 03:04:22.645 Socket (2) | Closed. | 2022-05-17 03:04:22.645 Chart #2 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:22.647 HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-05-17 03:04:22.771 HD Request # 8 | Sending historical data logon request message. | 2022-05-17 03:04:22.771 Chart #1 has tagged chart #16 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:22.772 Chart #14 has tagged chart #17 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:22.819 VERU-NQTV[M] 1 Min #17 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:22.896 Chart #17 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:22.927 VERU-NQTV[M] 5 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:22.963 VERU-NQTV[M] 30 Min #16 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:23.256 HD Request # 8 | Requesting Intraday data. Start date-time: 2022-05-16 16:45:04. Record interval: 0. Symbol: PALT | 2022-05-17 03:04:23.363 HD Request # 8 | Decompressing data. | 2022-05-17 03:04:23.475 HD Request # 8 | Receiving Intraday data for PALT starting at 2022-05-16 16:45:04.268000 | 2022-05-17 03:04:23.476 Socket (3) | CloseSocket call. | 2022-05-17 03:04:23.476 Historical data download thread signaled to stop. | 2022-05-17 03:04:23.477 HD Request # 8 | Received 1 Intraday data record from 2022-05-16 16:45:04.268000 to 2022-05-16 16:45:04.268000 (0.0 seconds) and wrote 0 records for PALT | 2022-05-17 03:04:23.477 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-05-17 03:04:23.477 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-05-16 20:45:04.268000 | 2022-05-17 03:04:23.479 HD Request # 8 | Completion time: 1s | 2022-05-17 03:04:23.479 HD Request # 8 | Intraday data download complete for PALT. Unique request ID: 8 | 2022-05-17 03:04:23.479 Removing historical data download ID 8. | 2022-05-17 03:04:23.479 Real-time Intraday chart data file updates started for PALT | 2022-05-17 03:04:23.479 Intraday chart data file opened for PALT | 2022-05-17 03:04:23.479 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-05-17 03:04:23.479 Triggering next historical data download in queue. | 2022-05-17 03:04:23.479 No download requests in the queue to start downloads for. | 2022-05-17 03:04:23.479 Socket (3) | Socket gracefully closed by remote side. | 2022-05-17 03:04:23.585 Socket (3) | Closed. | 2022-05-17 03:04:23.585 Chart #4 has tagged chart #10 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.648 Chart #5 has tagged chart #10 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.757 Chart #5 has tagged chart #11 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.757 Chart #5 has tagged chart #4 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.757 Chart #5 has tagged chart #9 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.757 Chart #6 has tagged chart #10 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.768 Chart #7 has tagged chart #9 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.770 Chart #8 has tagged chart #4 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.772 PALT 30 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:23.781 PALT 10 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:23.798 PALT 1 Day #11 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:23.807 PALT 1 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:24.147 Chart #4 has tagged chart #10 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:24.167 PALT 10 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:24.258 Saved Chartbook: 250321.Cht. Time: 0.0759 seconds. | 2022-05-17 03:04:30.799 Saved Chartbook: 250321.Cht. Time: 0.0395 seconds. | 2022-05-17 03:04:56.194 Saved Chartbook: 250321.Cht. Time: 0.0756 seconds. | 2022-05-17 03:05:06.918 |
| [2022-05-17 14:56:55] |
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There are two things that you must do. You must update Sierra Chart to the current version: Software Download: Fast Update We are using the term must clearly, because too often we are just ignored, with instructions we provide users. You cannot access NASDAQ data on the version you are running. Additionally follow the forced login procedure here: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-17 14:57:15
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| [2022-05-17 15:19:36] |
| User358923 - Posts: 7 |
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Thank you! It's all working now. I was not aware that my Sierra was so outdated! Thanks for your time!
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