Support Board
Date/Time: Wed, 12 Mar 2025 12:33:08 +0000
Connection issues Gain Capital/OEC Server
View Count: 510
| [2022-05-16 16:16:54] |
| User151920 - Posts: 2 |
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Hello, I am trying to connect to the OEC Server however I keep getting the following error message. I keep getting the "waiting to reconnect" message on the status bar Could you please help me. Thanks, Said GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2022-05-16 07:44:25.744 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2022-05-16 07:44:25.772 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2022-05-16 07:44:25.772 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.30. | 2022-05-16 07:44:25.772 GAIN Capital FIX Trading: Connected to FIX server. | 2022-05-16 07:44:25.879 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=Said Fenani. | 2022-05-16 07:44:26.072 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2022-05-16 07:44:26.567 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2022-05-16 07:44:26.567 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2022-05-16 07:44:26.567 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-05-16 07:44:26.567 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-05-16 07:44:26.567 GAIN Capital/OEC | Disconnected from the trading server. | 2022-05-16 07:44:26.567 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-05-16 07:44:26.567 GAIN Capital FIX Trading socket (1) | Closed. | 2022-05-16 07:44:26.567 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2022-05-16 07:44:26.571 GAIN Capital/OEC | Disconnected. | 2022-05-16 07:44:26.571 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-05-16 07:44:26.571 File >> Disconnect selected. | 2022-05-16 07:46:25.743 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2022-05-16 07:46:25.743 GAIN Capital/OEC | Disconnected. | 2022-05-16 07:46:25.743 |
| [2022-05-17 04:45:36] |
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We cannot help with Gain Capital connection problems. However, check of the username and password you have set in Global Settings >> Data/Trade Service Settings . The server is correct , you are connecting to the production server which you should be using. We recommend moving to our Teton order routing if you are trading the CME Group of markets: Sierra Chart Teton Futures Order Routing Do you trade the CME group of markets. Who is your broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-22 09:33:26
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