Support Board
Date/Time: Wed, 12 Mar 2025 11:42:35 +0000
Cannot download data - Timeout error connecting to server
View Count: 503
| [2022-05-15 11:05:02] |
| Martin_T - Posts: 1 |
|
Hi Support, I'm not able to download data on either of my PC's. Getting the same issues on both. Please advise? Regards, Martin Software version: 2393 64-bit | 2022-05-15 13:00:46.621 Primary Thread ID: 5624 | 2022-05-15 13:00:46.621 Usage end date: 2022-07-16 | 2022-05-15 13:00:46.621 Enabled for: Advanced Features 2. | 2022-05-15 13:00:46.621 Enabled for: Sierra Chart Historical Data Service. | 2022-05-15 13:00:46.621 Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-15 13:00:46.621 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-15 13:00:46.621 Current selected Data/Trading service: SC Data - All Services | 2022-05-15 13:00:46.621 Custom symbol settings values: disabled | 2022-05-15 13:00:46.621 Chart Update Interval: 500 | 2022-05-15 13:00:46.621 Intraday Data Storage Time Unit: 1 | 2022-05-15 13:00:46.621 Time Zone: +02:00:00 (SAST+02) | 2022-05-15 13:00:46.621 2022-05-15 11:00:46 Local computer time in UTC | 2022-05-15 13:00:46.621 2022-05-15 13:00:46 Local computer time in SC Time Zone | 2022-05-15 13:00:46.621 2022-05-15 10:49:06 Server time in UTC | 2022-05-15 13:00:46.621 Local computer UTC time and Server UTC time difference: 45 seconds. | 2022-05-15 13:00:46.621 Notice: Your computer's clock is off by 45 seconds. For help with this, press the 'Send for Analysis' button. | 2022-05-15 13:00:46.621 Program path: C:\SierraChart\ | 2022-05-15 13:00:46.621 Data Files path: F:\SierraChart\Data\ | 2022-05-15 13:00:46.621 OS Version Number: 6.3 | 2022-05-15 13:00:46.621 Locale Setting: C | 2022-05-15 13:00:46.621 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-05-15 13:00:46.621 Allowed protected custom studies: | 2022-05-15 13:00:46.621 Crash reporter started: true | 2022-05-15 13:00:46.621 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond. | 2022-05-15 13:00:55.410 * DTC Client socket (1) | CloseSocket call. | 2022-05-15 13:00:55.410 DTC Client socket (0) | CloseSocket call. | 2022-05-15 13:00:55.410 SC DTC Data with Market Depth | Disconnected from the server. | 2022-05-15 13:00:55.410 DTC Client socket (1) | Closed. | 2022-05-15 13:00:55.410 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2022-05-15 13:00:55.410 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2022-05-15 13:00:57.400 DTC Client socket (1) | Creating socket. | 2022-05-15 13:00:57.401 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-15 13:00:57.401 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2022-05-15 13:00:57.401 Historical Intraday data request for SPX500 matches current download and is queued for download since earlier data is requested. | 2022-05-15 13:00:59.363 Added historical Intraday data request for SPX500 to the queue. | 2022-05-15 13:00:59.363 Intraday data recording state for symbol SPX500 is set to download 'Pending'. | 2022-05-15 13:00:59.363 Triggering next historical data download in queue. | 2022-05-15 13:00:59.363 HD Request # 4 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2022-05-15 13:01:05.623 HD Request # 4 | Download start date-time: 2021-11-10 13:01:05.000000. File last date-time: 2019-03-07 19:58:43.000000 | 2022-05-15 13:01:05.624 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2022-05-15 13:01:05.624 Socket (3) | Creating socket. | 2022-05-15 13:01:05.624 Socket (3) | New receive buffer size: 5242880 | 2022-05-15 13:01:05.624 Socket (3) | Connecting to IP: 192.81.56.146. | 2022-05-15 13:01:05.624 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond. | 2022-05-15 13:01:18.424 * DTC Client socket (1) | CloseSocket call. | 2022-05-15 13:01:18.424 DTC Client socket (0) | CloseSocket call. | 2022-05-15 13:01:18.425 SC DTC Data with Market Depth | Disconnected from the server. | 2022-05-15 13:01:18.425 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2022-05-15 13:01:18.425 DTC Client socket (1) | Closed. | 2022-05-15 13:01:18.425 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2022-05-15 13:01:20.440 DTC Client socket (1) | Creating socket. | 2022-05-15 13:01:20.441 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-15 13:01:20.441 DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2022-05-15 13:01:20.441 SC DTC Data with Market Depth | Network connection to server complete. | 2022-05-15 13:01:20.711 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-05-15 13:01:20.711 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-15 13:01:20.711 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-05-15 13:01:20.997 SC DTC Data with Market Depth | Sending logon request message. | 2022-05-15 13:01:20.997 SC DTC Data with Market Depth | Received logon response. | 2022-05-15 13:01:21.901 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-05-15 13:01:21.901 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-05-15 13:01:21.901 SC DTC Data with Market Depth | Successfully connected. | 2022-05-15 13:01:21.901 SC DTC Data with Market Depth | Trading is not supported. | 2022-05-15 13:01:21.901 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: SPX500 | 2022-05-15 13:01:21.901 SC DTC Data with Market Depth | Received security definition for symbol SPX500 | 2022-05-15 13:01:22.276 Socket (3) | CloseSocket call. | 2022-05-15 13:01:25.628 Socket (3) | Closed. | 2022-05-15 13:01:25.628 HD Request # 4 | Error downloading historical Intraday data for SPX500. Timeout error connecting to server. | 2022-05-15 13:01:25.628 Historical Intraday data request for SPX500 is discarded because a matching download is already pending and the new one is not for earlier data. | 2022-05-15 13:01:25.628 Historical data download thread signaled to stop. | 2022-05-15 13:01:25.628 HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for SPX500 | 2022-05-15 13:01:25.628 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2019-03-07 17:58:43.000000 | 2022-05-15 13:01:25.629 HD Request # 4 | Completion time: 20s. | 2022-05-15 13:01:25.629 HD Request # 4 | Intraday data download complete for SPX500. Unique request ID: 0 | 2022-05-15 13:01:25.629 Historical data download ID 0 not found when removing ID from outstanding request set. | 2022-05-15 13:01:25.629 Real-time Intraday chart data file updates started for SPX500 | 2022-05-15 13:01:25.629 Opened cached Intraday file: F:\SierraChart\Data\SPX500.scid. Thread ID: 5624 | 2022-05-15 13:01:25.630 Intraday chart data file opened for SPX500 | 2022-05-15 13:01:25.630 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-05-15 13:01:25.630 Triggering next historical data download in queue. | 2022-05-15 13:01:25.630 HD Request # 5 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2022-05-15 13:01:25.630 HD Request # 5 | Download start date-time: 2019-03-07 18:57:00.000000. File last date-time: 2019-03-07 19:58:43.000000 | 2022-05-15 13:01:25.630 HD Request # 5 | Disabling Intraday chart updating for symbol. | 2022-05-15 13:01:25.630 HD Request # 5 | Using server: ds12.sierracharts.com port 10150 | 2022-05-15 13:01:25.631 Socket (3) | Creating socket. | 2022-05-15 13:01:25.631 Socket (3) | New receive buffer size: 5242880 | 2022-05-15 13:01:25.631 Socket (3) | Connecting to IP: 204.15.197.14. | 2022-05-15 13:01:25.631 Socket (3) | CloseSocket call. | 2022-05-15 13:01:45.617 HD Request # 5 | Error downloading historical Intraday data for SPX500. Timeout error connecting to server. | 2022-05-15 13:01:45.617 Added historical Intraday data request for SPX500 to the queue. | 2022-05-15 13:01:45.617 Socket (3) | Closed. | 2022-05-15 13:01:45.617 Triggering next historical data download in queue. | 2022-05-15 13:01:45.617 Historical data download thread signaled to stop. | 2022-05-15 13:01:45.617 HD Request # 5 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for SPX500 | 2022-05-15 13:01:45.617 HD Request # 5 | Completion time: 20s. | 2022-05-15 13:01:45.617 HD Request # 6 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2022-05-15 13:01:45.618 HD Request # 6 | Download start date-time: 2019-03-07 18:57:00.000000. File last date-time: 2019-03-07 19:58:43.000000 | 2022-05-15 13:01:45.618 HD Request # 6 | Disabling Intraday chart updating for symbol. | 2022-05-15 13:01:45.618 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2022-05-15 13:01:45.618 Socket (3) | Creating socket. | 2022-05-15 13:01:45.618 Socket (3) | New receive buffer size: 5242880 | 2022-05-15 13:01:45.619 Socket (3) | Connecting to IP: 192.81.56.146. | 2022-05-15 13:01:45.619 Socket (3) | CloseSocket call. | 2022-05-15 13:02:05.618 HD Request # 6 | Error downloading historical Intraday data for SPX500. Timeout error connecting to server. | 2022-05-15 13:02:05.618 Added historical Intraday data request for SPX500 to the queue. | 2022-05-15 13:02:05.618 Triggering next historical data download in queue. | 2022-05-15 13:02:05.618 Socket (3) | Closed. | 2022-05-15 13:02:05.618 Historical data download thread signaled to stop. | 2022-05-15 13:02:05.618 HD Request # 6 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for SPX500 | 2022-05-15 13:02:05.618 HD Request # 6 | Completion time: 20s. | 2022-05-15 13:02:05.619 HD Request # 7 | Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm | 2022-05-15 13:02:05.619 HD Request # 7 | Download start date-time: 2019-03-07 18:57:00.000000. File last date-time: 2019-03-07 19:58:43.000000 | 2022-05-15 13:02:05.619 HD Request # 7 | Disabling Intraday chart updating for symbol. | 2022-05-15 13:02:05.619 HD Request # 7 | Using server: ds12.sierracharts.com port 10150 | 2022-05-15 13:02:05.619 Socket (3) | Creating socket. | 2022-05-15 13:02:05.619 Socket (3) | New receive buffer size: 5242880 | 2022-05-15 13:02:05.620 Socket (3) | Connecting to IP: 204.15.197.14. | 2022-05-15 13:02:05.620 Socket (3) | CloseSocket call. | 2022-05-15 13:02:25.621 Socket (3) | Closed. | 2022-05-15 13:02:25.621 HD Request # 7 | Error downloading historical Intraday data for SPX500. Timeout error connecting to server. | 2022-05-15 13:02:25.621 Historical data download thread signaled to stop. | 2022-05-15 13:02:25.622 HD Request # 7 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for SPX500 | 2022-05-15 13:02:25.622 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2019-03-07 17:58:43.000000 | 2022-05-15 13:02:25.622 HD Request # 7 | Completion time: 20s. | 2022-05-15 13:02:25.623 HD Request # 7 | Intraday data download complete for SPX500. Unique request ID: 3 | 2022-05-15 13:02:25.623 Removing historical data download ID 3. | 2022-05-15 13:02:25.623 Real-time Intraday chart data file updates started for SPX500 | 2022-05-15 13:02:25.623 Opened cached Intraday file: F:\SierraChart\Data\SPX500.scid. Thread ID: 5624 | 2022-05-15 13:02:25.623 Intraday chart data file opened for SPX500 | 2022-05-15 13:02:25.623 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-05-15 13:02:25.623 Triggering next historical data download in queue. | 2022-05-15 13:02:25.623 No download requests in the queue to start downloads for. | 2022-05-15 13:02:25.623 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-05-15 13:02:45.107 DTC Client socket (2) | Closed. | 2022-05-15 13:02:45.107 SPX500[M] 60 Min #1 | Reloading chart. | 2022-05-15 13:03:01.788 DTC Client socket (2) | Deleting network socket now after delay. | 2022-05-15 13:03:15.115 |
To post a message in this thread, you need to log in with your Sierra Chart account: