Support Board
Date/Time: Wed, 12 Mar 2025 12:24:10 +0000
feed is delayed
View Count: 493
| [2022-05-12 15:21:04] |
| User529087 - Posts: 25 |
|
my feed is delayed and i paid. can you check
|
| [2022-05-12 16:16:36] |
| John - SC Support - Posts: 38598 |
|
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-13 01:45:40] |
| User529087 - Posts: 25 |
|
I have an AMP account as instructed to verify with a button click where do i go to verify an amp account?
|
| [2022-05-13 06:24:15] |
| |
|
In the case of AMP they use CQG. So you need to connect Sierra Chart to CQG just once a month. Refer to the instructions here: CQG Trading Platform Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-13 06:24:27
|
| [2022-05-16 12:53:04] |
| User529087 - Posts: 25 |
|
Ok but then, I have an AMP account, do I need to get an additional data feed subscription to connect thru CQG? on top of the one I got for Sierra? Can I get a CQG login info without getting a data feed from CME? with AMP The option to verify in one click is gone I guess for Amp user. I need to contact AMP to get my cqg login info? |
| [2022-05-16 17:17:13] |
| John - SC Support - Posts: 38598 |
|
You do not need to get any data from AMP/CQG. If you do not already have the CQG login information, then yes, you will need to get that information from AMP. Once you have the CQG login information, then go through the instructions at the following link to connect to that CQG account which will verify the account for the CME Group to consider you a non-professional: CQG Trading Platform Service: Setup Instructions If you are not going to stay connected to that CQG account, then make sure you go through the instructions at the following link at least once a month to verify your account on a monthly basis: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: