Support Board
Date/Time: Wed, 27 Nov 2024 10:46:45 +0000
Missing Data from Historical Charts after upgrading to latest version
View Count: 1107
| [2014-04-28 22:39:36] |
| User66804 - Posts: 14 |
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I updated my charts to the latest version over the weekend and found that I am missing data on all my historical charts for Dec, Jan, Feb & Mar. I tried a number of things to correct the issue, but nothing seemed to work.
Date Time Of Last Edit: 2014-04-29 17:33:45
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| [2014-04-29 17:33:15] |
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We do not need to see the Chartbook. We need to understand this better. First refer to help topic 6 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails6.html If you need more help, post an image of the chart by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-29 18:20:56] |
| User66804 - Posts: 14 |
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I went through the procedures in topic 6 with no luck in resolving the issue. http://www.sierrachart.com/image.php?l=1398795372981.png |
| [2014-04-29 22:03:46] |
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Re-download the data for the most recent 3 futures contract months following the instructions here: http://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-30 02:25:58] |
| User66804 - Posts: 14 |
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Thanks, that worked...
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| [2014-08-31 23:08:04] |
| User66804 - Posts: 14 |
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For some reason I have erroneous data on my charts for Saturday 8/30/2014. I have tried a number of thing to correct this with no luck. I have included a screenshot.
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Web 1.gif| [2014-08-31 23:15:17] |
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The CME has been transmitting data late Saturday evening which is causing this. We have updated our servers to filter this out. Right-click on the chart over Friday's data and select Delete and Download Data on the menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-01 03:17:50] |
| User66804 - Posts: 14 |
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Thanks...
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